Consumer Business Unit Director at VODACOM Plc

VODACOM

Consumer Business Unit Director
Consumer Business Unit Director at VODACOM Plc April 2024
Posting Country: TZ
Full Time / Part Time: Full Time
Contract Type: Permanent
At
Vodacom, we’re working hard to build a better future. A more
connected, inclusive and sustainable world. As a dynamic global
community, it’s our human spirit, together with technology, that
empowers us to achieve this.

We challenge and innovate in order to connect people,
businesses, and communities across the world. Delighting our customers
and earning their loyalty drive us, and we experiment, learn fast and
get it done, together.
With us, you can be truly be yourself and
belong, share inspiration, embrace new opportunities, thrive, and make a
real difference.

What you’ll do
Vodacom Tanzania
Plc is looking for a dynamic and creative individual who enjoys working
in a fast paced and highly competitive environment to join its Executive
Management Team (reporting to the Managing Director) with specific
responsibility for Consumer Business Unit.
The
purpose of the role is to create significant value for Vodacom Tanzania
Plc by translating the Vodacom Commercial Strategy and implement the
Commercial agenda for Vodacom Tanzania Plc.

Responsible for the
Consumer Business Unit function, the role would lead Brand, Customer
Value Management, Pricing, Customer Insight and Analytics, Consumer
Segmentation and Proposition, Voice, Data, SMS VAS & Content,
International Business & roaming, Terminals, Sales &
Distribution, Digital, Strategy and Governance.

Developing long
term consumer strategy across all regions to deliver budget & LRP
targets, creating guidance on CBU focus areas for budget targets
Ensure delivery of CBU Priorities across Vodacom Tanzania Plc.

Performance KPIs:

• Revenue and Subs market share, Vodacom Tanzania Plc revenue targets, Vodacom Tanzania Plc subscribers’ targets
• Commercial
  costs and efficiency, Contribution margin / P&L, CVM contribution
  to CBU, Consumer NPS, Priority segment market share, Brand Health
• Analyzing and monitoring consumer business performance vs targets
• Consulting on CVM, Loyalty progammes, Business Intelligence modes, Products and Pricing, Terminals and Roaming tariffs.
• Represent CBU and act on behalf of Vodacom Tanzania Plc to Vodacom Group.
• Through providing guidance, support and deep analytics on strategies and creating and sharing best practice.
• Building
  people and technical capacity across the CBU in key commercial areas
  (CVM, Brand, Big Data and Analytics, consumer segments, VAS/Content
  & Pricing).
• Through the agile squads, lead the digital transformation of CBU sales and distribution and operations.
• Analyze
  CBU operations to evaluate performance in meeting objectives or to
  determine areas of potential cost reduction, program improvement, or
  policy change.
• Direct, plan, and implement policies, objectives,
  or activities to ensure continuing operations, to maximize returns on
  investments.
• Direct activities of business units with pricing, products and related commercial activities.
• Direct and coordinate CBU units to maximize investment and increase efficiency.
• Direct human resources activities including resourcing and retention, talent and change management.

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Qualifications:

• University Graduate in an B.Com, economics or business discipline.
• Post graduate management qualification (ie; MBA) is essential.
• 12+years solid experience in sales/commercial/technical operations functions essential
• Seasoned business management experience with minimum of 5 years’
  experience operating at Executive / Director level in telecommunications
  or FMCG industry.
• Solid track record of applying commercial judgement to achieve effective results.
• In-depth knowledge of company business and market developments
• Extensive knowledge of the Telecom sector
• Combines commercial breadth and technical depth to take a global
  perspective in the development and interpretation of corporate strategic
  plans.

Not a perfect fit?
Worried
that you don’t meet all the desired criteria exactly? At Vodafone we
are passionate about Inclusion for All and creating a workplace where
everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align
exactly with every part of the job description, we encourage you to
apply as you may be the right candidate for this role or another role,
and our recruitment team can help you see how your skills fit in.

What’s in it for you
We
want you to feel happy and fulfilled at work, without compromising the
other things in life that matter to you. There are lots of ways we
support this, including hybrid working and generous parental leave.
You’ll also get four Spirit Days a year to focus on your personal
development and wellbeing, plus a host of other great benefits too.

Who we are
You
may have already heard of Vodafone – We’re a leading Telecommunications
company in Europe and Africa. But what you might not know is that we
are continuously investing in new technologies to improve the lives of
millions of customers, businesses and people around the world, creating a
better future for everyone.

As part of our global family,
whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride
and purpose as you contribute to our culture of innovation. We pursue
equality of opportunity and inclusion for all candidates through our
employment policies and practices. We recognise and celebrate the
importance of diversity and inclusivity in our workspace and we do not
tolerate any form of discrimination especially related to but not
limited to race, colour, age, veteran status, gender identification,
sexual orientation, pregnancy, ethnicity, disability, religion,
political affiliation, trade union membership, nationality, indigenous
status, medical condition, HIV status, social origin, cultural
background, social, or marital status.

Together we can.
Vodafone
is committed to attracting, developing and retaining the very best
people by offering a motivating and inclusive workplace in which talent
is truly recognised and rewarded. We are committed to promoting
Inclusion for All with the belief that diversity plays an important role
in the success of our business. We actively encourage everyone to
consider becoming a part of our journey.