Social & Behavior Change Specialist United Nations at UNICEF March 2024

UNICEF
works in some of the world’s toughest places, to reach the world’s most
disadvantaged children. To save their lives. To defend their rights. To
help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.
For every child, safety.
UNICEF
collaborates with governments, civil society bodies, and other
international entities to champion the rights of children to survival,
safeguarding, health, growth, and engagement, steered by the Convention
on the Rights of the Child. UNICEF is committed to safeguarding
children’s rights, enhancing their health, and fostering their growth
through strategic planning and oversight.

The purpose of
Social and Behaviour Change (SBC) is to reinforce sector-specific and
cross-sectoral initiatives in both development and humanitarian settings
to secure sustainable behavior and societal transformation.To
enhance humanitarian response capacity, we are seeking a dedicated
SBC/RCCE Specialist to join our Tanzania Country Office. The ideal
candidate will have a background in social science data generation,
behavioural sciences, strategic communication, a deep understanding of
community engagement practices, and the ability to navigate the
complexities of emergency response in a sensitive, culturally aware
manner.

How can you make a difference?
The SBC-RCCE
Specialist is responsible to coordinate and manage UNICEF CO SBC/Risk
Communication and Community Engagement (RCCE) preparedness and response
to strengthen and sustain national RCCE interventions, processes, and
capacities, with a specific focus on participatory community engagement
and mainstreaming of AAP principles and processes.

Under the general guidance and supervision of the SBC Manager, the incumbent has the following key functions/accountabilities:

A. FACILITATION AND COORDINATION

• Support government in national SBC coordination mechanism – SBC- RCCE Pillar(s) and sub-working groups (WG).
• Provide
  technical support to the RCCE pillar(s) on the adaptation, update,
  review, and monitoring of national strategies, standards, protocols,
  guidelines, training manuals, and communication materials for RCCE.
• Facilitate
  RCCE Pillar and sub-group activities, initiating them when necessary,
  including needs assessments, multi-agency/sector information campaigns,
  and collective advocacy, to build a coherent multi-sector strategy and
  network of partners working in this area .
• Maintain the profile
  of the RCCE pillar and ensure a strong representation of risk
  communication and community engagement needs and priorities in
  inter-pillar emergency meetings as necessary.
• Coordinate
  identification, inclusion, collection, monitoring, and analysis of
  appropriate RCCE indicators, as well as the response monitoring
  framework.
• Coordinate RCCE Rumors and Data Management working
  group, including ensuring that partners are familiar with and use
  reporting format.
• Serve as a primary focal point on RCCE-related
  issues for UNICEF CO and advocate, educate, and forge consensus among
  all those involved in the emergency response, on RCCE tools and
  approaches for establishing effective community engagement.
• Work
  on the design of appropriate transition strategies for the SBC-RCCE
  pillar, in partnership with the government, including how coordination
  mechanisms and membership will change during the transition from the
  emergency to recovery and develop an ‘exit strategy’.

B. RCCE PROGRAMMING AND PARTNERSHIP MANAGEMENT

• Contribute
  to UNICEF’s response strategy, work planning, and contingency planning
  processes and with other sectors to ensure cross-sectoral response
  programming (Health, WASH, Nutrition, Protection, Education).
• Develop
  integrated Health, Nutrition, WASH, Child Protection, and other sectors
  culturally relevant key messages and IEC materials as necessary, for
  printing, TV, radio spots, and social media messaging.
• Liaise
  with and support field offices, RCCE focal persons, and sub-groups in
  designing and implementing risk communication activities.
• Identify,
  mobilize, and maintain partnerships for involvement and contribution to
  the RCCE response to the outbreak, including strong partnerships with
  community groups, leaders, and other partners in the community and civil
  society for the promotion of participation in social and behavioral
  changes supportive of UNICEF’s response. Support the development of
  Partnership Agreements as required.
• Build the capacity of
  partners in RCCE with emphasis on participatory approaches and tools,
  including community dialogues, mediating meetings, co-creation of key
  messages, and whenever possible developing practical exercises at the
  community level.
• Contribute to program cycle and funding
  processes including participation appeals, and Humanitarian Fund
  allocations, or equivalents.

C. STRENGTHEN EVIDENCE-BASED RESPONSE THROUGH ENHANCED DATA AND INFORMATION MANAGEMENT SYSTEMS:

• Provide
  technical supervision and guidance to improve evidence-based response,
  using behavioral sciences including social diagnostics,
  socio-anthropological, ethnographic, formative research, audience
  research and monitoring and evaluation of SBC/ RCCE activities.
• Support
  and coordinate rapid polling and qualitative research to understand
  community information needs, communications preferences, community
  dynamics, social norms, cultural beliefs, and other anthropological
  factors that could impact programs.
• Provide advice and support
  to enable a predictable approach to how RCCE partners are collecting,
  protecting, analyzing, sharing, and aggregating data about risk
  communication and community preferences priorities, feedback, and
  participation.
• Design and produce an engaging reporting product
  that can be shared within coordination to regularly update them as to
  the priority concerns and issues of the community.
• Support CO in
  the documentation of the RCCE interventions, and response to other
  emergencies as needed, including innovative practices, approaches, and
  latest technologies (e.g. U-Report)
• Leverage the use of digital platforms to scale-up the community-outreach including the use of Internet of Good Things.
• Organize
  sharing of experiences among UNICEF staff and partners on SBC lessons
  learned, strategies, and tools to prevent and mitigate the impact of
  emergencies.

D. FEEDBACK MECHANISMS / COMMUNITY PERCEPTION AND FEEDBACK:

• Map
  existing complaint and feedback channels and support organizations to
  establish additional channels based on identified gaps and community
  preferences.
• Identify community preferences for feedback
  channels, including for sensitive issues (conducting risk assessments
  where necessary).
• Develop a process of aggregating the analysis
  of community feedback provided by organizations to deliver an overview
  of priority concerns and issues of the community. Seek inputs from
  cluster/sector leads and other decision-makers to ensure the output
  reflects their information needs.
• Undertake community-based
  monitoring of feedback mechanisms to ensure that they accurately reflect
  community preferences and the changing context.
• Provide analysis of trends in community feedback and propose program recommendations to resolve issues .
• Leverage the use of social listening platforms (E.g. Talk walker) to inform RCCE emergency response.

To qualify as an advocate for every child you will have…

• An
  advanced university degree in communication for social and behavior
  change, political science, social science, international studies, or a
  related field (Sociology, Anthropology, Psychology, community-based
  development, Health Education, etc.).
• A minimum of 5 years of
  progressively responsible work experience in planning and managing
  communication for development programs, with practical experience in
  adapting and applying communication planning processes to specific
  programs.
• Substantive, relevant experience in emergency
  countries with proven background/experience in Risk Communication and
  Community Engagement (RCCE) in areas of humanitarian and/or health
  emergencies.
• Demonstrable experience coordinating
  multi-stakeholder working groups to achieve common goals in humanitarian
  settings and developing and implementing community engagement
  strategies.
• Experience in building consensus and brokering partnerships.
• A
  good understanding of information management (including data flows,
  protection, and analysis) and qualitative and quantitative data
  collection methods.
• Strong analytical skills and a keen interest and motivation for inter-agency coordination.
• Experience facilitating participatory approaches is highly desirable.
• Ability
  to work collaboratively as part of a team in a challenging and highly
  fluid environment, flexibility, and the ability to handle constant
  change.
• Experience in the field of SBC/SBC in an emergency/humanitarian context is an asset.
• Fluent in English (verbal and written)
• Fluency in Kiswahili is an asset.