Relationship Manager Institutional Banking at NMB Bank Plc

NMB Bank Plc

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NMB Bank Plc Jobs 2024

Relationship Management and Business growth

• Manage
  existing customer relationships through regular contacts and visits by
  ensuring customers banking needs are addressed effectively in a timely
  manner.
• Partner with the product team and other internal staff
  to deliver a clear account plan that is based on understanding of client
  needs and provide appropriate solutions for clients across relevant
  products by capitalizing on bank’s competitive attributes e.g., Network,
  balance sheet, brand etc.
• Identify and develop a target
  pipeline and aggressively market for new profitable institutional
  customers and exploit cross selling opportunities.
• Gather information that is needed to prepare and assess credit applications to manage customer expectations.
• Manage
  the development of prudently priced assets, cost-effective long term
  liability with reputable institutions and organizations to ensure the
  bank’s maximum profitability.
• Identify and take ownership of
  sales leads generated for the bank; Ecosystem banking – Corporate
  Banking, Business Banking and Retail Banking.
• Manage the product partners to ensure that work standards and quality work output targets are set, achieved, and maintained.
• Ensure
  full compliance, provide oversight as well as monitor the
  implementation of various consumer protection requirements across
  Institutional Banking.

Customer Service Quality and Efficiency

• Adhere
  to high professional standards and strive to provide quality services
  and competitive pricing to clients by ensuring delivery of
  industry-leading customer service, premier on-boarding. experience and
  advisory service to new and existing institutional Customers.
• Perform
  a proactive liaison role between customers, client service delivery
  team and back-office service fulfilment and credit functions.
• Interact
  frequently and closely with all clients to analyze and establish
  ongoing needs and to assist clients to better understand their financial
  requirements.
• Accurately and efficiently process customer mandates/ documentation requirements for financial facilities.
• Mine and analyze customer data to identify and plan for expansion and/or additional business opportunities for the bank.
• Develop and implement a client-calling schedule to visit all clients in the portfolio.

Risk Management

• Monitor and manage complete regulatory compliance (KYC); Control Self-Assessment and addressing of root-cause for issues raised.
• Maintain a high quality of the asset book, ensure excellent performance and maximum returns of the portfolio.
• Gather information that is needed to prepare and assess credit applications to manage customer expectations.
• Proactively
  manage client portfolio in compliance with the regulatory environment,
  keeping up with bank’s guidelines, policies, and procedures to mitigate
  financial loss and fraud within the bank.
• Maintain high standards of operational controls including adherence to Risk Management and Compliance guidelines.
• Embed
  NMB values and code of conduct by ensuring adherence to the highest
  standards of ethics with relevant policies, processes, and regulations.
• Consult
  with staff in Risk, Credit, Legal and Compliance departments to ensure
  that the portfolio remains credit worthy and within the policies of the
  bank.
• Manage the Institutional Banking liability & loan book within the bank’s risk appetite statement.
• Prepare quality clients credit applications for submission to CREDCO.
• Always ensure growth of a quality credit portfolio and a sustainable self-funded wholesale banking balance-sheet
• Ensure proper record keeping in all documents submitted by clients for services at the bank.

Knowledge and Skills:

• Good knowledge of general banking practices, policies, procedures, and regulatory environment.
• Knowledgeable of different industry sectors and sector risk profiles/ trends
• Possess
  an intimate understanding of Institutional competitor activity,
  drivers, products, strengths, vulnerabilities, market-share, and client
  base accordingly to meet business objectives.
• Broad and detailed technical knowledge of general Institutional Banking practices and procedures.
• Good customer relationship and sound understanding of bank’s products, policies, and procedures.
• Analytical – identifies and analyses patterns and trends, sees the relationship between cause and effect, has an enquiring mind.
• Fluent in verbal and written communication in English and Swahili.
• Strong
  in numerical skills and financial acumen to analyze evaluate and
  identify trends in complex consolidated financial statements, balance
  sheets and ratios,
• Persuasive – Enjoys selling and negotiating, changes the opinions of others, is convincing with arguments.
• Word/Excel/Power point skills.

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Qualifications and Experience:

• Bachelor’s degree in Economics, Business Administration, Finance, Marketing Statistics or Research.
• Master’s Degree in Business Administration or Business related field is an added advantage.
• A minimum of 5 years’ experience in Relationship Management managing government and other public sector clients.

Job opening date : 02-May-2024
Job closing date : 16-May-2024

NMB
Bank Plc is an Equal Opportunity Employer. We are committed to creating
a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB
Bank Plc does not charge any fee in connection with the application or
recruitment process. Should you receive a solicitation for the payment
of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Go to our Homepage To Get Relevant Information.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.