Customer Service Representatives x2 at Tanzania Electric Supply Company Limited

DUTIES AND RESPONSIBILITIES:

i.Handle customer inquiries/ complaints and ensure customers receive efficient and satisfactory services in the Region;

ii.Receive calls from customers and relay information to the recipient staff clearly, timely and perfectly;

iii.Register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM);

iv.Proper recording of time used to restore/repair/respond to customer complains/breakdowns;

v.Answering customers queries and give clear clarification to customers; and

vi.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

 

QUALIFICATION AND EXPERIENCE:

•Certificate in Marketing or Customer Services from registered and recognized Institution/University;

•Form IV and/or both IV/VI Secondary School Academic Certificates;

•Computer knowledge is compulsory.

•One year working experience in a related field.

REMUNERATION: Salary Scale TANESCO SARALY SCALE

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