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New Job Opportunity at VODACOM Tanzania – M-Pesa Electronic Payments Admin

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AJIRA LEO
VODACOM
Jobs in Tanzania 2020: New Jobs Vacancies at VODACOM Tanzania 2020
AJIRA TANZANIA 2020 / NAFASI ZA KAZI 2020

Position: M-Pesa Electronic Payments Admin
Posting Country: Tanzania, United Republic of
Date Posted: 09-Sep-2020
Full Time / Part Time: Full Time
Contract Type: Permanent
Joining Vodacom is more than a job, what we do matters. We don’t just
carry minutes, texts and data – we carry people’s lives. And that’s a
huge responsibility. If you think for a minute about the people you rely
on…the likelihood is they rely on us.
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Customers are at the
heart of everything we do and we want to make a difference to the lives
of our customers, and the communities in which we live and work. We
support our people to give something back to the causes that mean the
most to them through helping them give time and money to the charities
they love.
And what’s it like to work here? We have created an
environment where you can look forward to coming to work and are
empowered to be at your best. We offer flexibility in how you work that
helps you do your job in a way that suits you, opportunities to help you
grow and progress throughout your career and a choice of benefits to
suit your lifestyle.

MODE OF APPLICATION: APPLY ONLINE
Description
JOB PURPOSE:
To own the Merchant payment products operations, support and ensure effective performance of Merchant products and services
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KEY ACCOUNTABILITIES;
• To administer merchant department daily operations
• To achieve agreed growth KPI’s for merchant portfolio in line with the M-Pesa Merchant Payments business plan.
• Responsible for driving the merchant payments recruitments and retention initiatives
• Ensure there is effective inter-departmental synergies so that customers are served well
• Work side by side with the support team and drive an effective retention strategy
• Liaising with regional heads to scope the size of the market in the regions and determine the required resources or workforce
• Liaising with merchant distribution channel in the regions for operational matters and determining the required resources
• Ensure merchants are on-boarded and training is done so merchants are clear on how support and products work

Open new business opportunities by networking within existing customer
base and targeted accounts delivering agreed net new business revenues

Develop sound business relationships with key merchant segments,
representing the company as a professional, quality organization, in
order to maximize awareness and use of our service
• Work with product team and ensure solutions are customised to meet customers’ requirements

Supervise a team of relationship managers and ensure that they each
meet their individual allocated target and the target for the group is
also achieved
• Have monthly performance review meeting with Aggregators to monitor and track performance and retention initiatives
• Act as an escalation point for any customer facing issues that the team can’t manage
• Work with Segment manager to design initiatives, schemes, target setting and push activities for team

Read Also:

NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2020 (1,223 POSTS)

QUALIFICATIONS & EXPERIENCE;
• 5 years’ relevant experience in M-Commerce environment, having being exposed to all disciplines.
• Relevant post graduate diploma or degree, commercial focus preferred
• Management experience will be added advantage
• Swahili & English (fluent)  

CORE COMPETENCIES;
• Operational Management – experience with management of large teams achieving deadlines
• Partner Management – delivery of results through partners and SLA’s
• Customer focused – passionate about delivery of results to internal and external customers
• Commercially astute – solid understanding of market, competitor, & customer

Process and Control Oriented – solid understanding of key
cross-functional processes touching M-Commerce; able to play an
efficient role; able to spot optimization and risk management
opportunities
• Strong Analytical skills – able to assess
reports, identify issues, root cause, and recommend solutions, expert
spread sheet skills a distinct advantage.
• Presentation and
communication skills – superior, both written and oral. Experience in
report writing an advantage, expert word processor, Excel and PowerPoint
skills a distinct advantage

Skills

  • Dynamic Prioritisation and Multi Tasking
  • Business Partnering
  • Requirements Analysis
  • Change and Adaptability
  • Data Driven Decision Making
  • Complexity Management
  • Expert Communication
  • Drives Continuous Improvement
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Commitment from Vodacom
Vodacom
is committed to attracting, developing and retaining the very best
people by offering a flexible, motivating and inclusive workplace in
which talent is truly recognized, developed and rewarded. We believe
that diversity plays an important role in the success of our business
and we are committed to creating an inclusive work environment which
respects, values, celebrates and makes the most of people’s individual
differences – we are not only multinational but multicultural too. At
Vodacom you will have access to our excellent flexible benefits
programme that you would expect from any global company.  

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