Jobs and Intern Opportunities at at United Nations, Un Volunteers and World Bank (WB)

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External Relations, INTERN


Posting Title: External Relations, INTERN, I (Temporary Job Opening)
Job Code Title: INTERN – ADMINISTRATION
Department/Office: International Residual Mechanism for Criminal Tribunals
Duty Station: ARUSHA
Posting Period: 22 May 2019 – 20 May 2020 deadline
Job Opening Number: 19-Administration-RMT-117024-J-Arusha (A)
Staffing Exercise N/A

The International Residual Mechanism for Criminal Tribunals, more commonly referred to as the Mechanism, is a body of the United Nations established in 2010 to carry out a number of essential functions of the International Criminal Tribunal for Rwanda (ICTR) and the International Criminal Tribunal for the former Yugoslavia (ICTY), after the completion of their respective mandates. The IRMCT comprises two branches. One branch covers functions inherited from the ICTR and is located in Arusha, Tanzania. The other branch is located in The Hague and inherited functions from the ICTY.
General information on the IRMCT internship program may be found on the IRMCT website’s internship page, http://www.irmct.org/en/recruitment/internship-programme#internships-in-context, which includes:
•Programme Guidelines;
•Application Procedures;
•Terms and conditions of the IRMCT Internship Programme;
•Internships in Context.
Candidates applying for an internship with the External Relations Office in Arusha should follow all requirements published on the IRMCT website as indicated above or email to the Registry Arusha branch (mict-registryarusha@un.org) for more clarifications.
This position is located in the External Relations Section of the Mechanism in Arusha. It is under the supervision and direction of the External Relations Officer.
The Mechanism internship is UNPAID and full-time. Core working hours for interns are Monday to Thursday from 8:30 a.m. to 5:30 p.m. and Friday from 8:30 a.m. to 2:00 p.m. Interns work under the supervision of a staff member in the office to which they are assigned. The duration of the Mechanism internship can range from a minimum of three months to a maximum of six months, according to the needs of the intern’s assigned office.
External Relations interns will have the opportunity to work on a variety of programs and projects centered in public communication, international broadcasting or related area. Depending on the individual’s background, interest and the needs of the office, tasks may include the following:
•Provide a daily news summary circulated by local mass media (Radio and TV, newspapers, press conferences, and interviews.) Regional press (Newspapers, Radio and TV, Interviews, visits of Heads of States, etc.). International (Radio and TV, interviews, newspapers, etc).
•Assist in public relations and protocol services.
•Assist in summarizing all news heard from Radio or TV programs concerning the Mechanism and which could have any impact on the work of the Mechanism. Assist in providing a transcript of interviews of Mechanism top officials from foreign radio programs.
•Assist in maintaining archives and documentation about all events. Assist in transcribing press conferences as recorded in audiotapes and file them for the Section.
•Assist in the planning and implementation of Mechanism’s public relations activities, including knowledge sharing.
•Assist in classifying and maintaining documentation and archives from the External Relations Office (indictments, press releases, statements, newspaper clippings etc.)
•Assist in improving public awareness regarding access to unclassified records of the ICTR, ICTY and Mechanism
•Assist in providing general office support; responding to complex information requests and inquiries;
•Assists in design, development and maintenance of internet applications; generates a variety of standard and non-standard statistical and other reports from various databases.
•Researches, compiles and presents basic information for use in the preparation and production of communications products/services.
•Assists in drafting reports, production schedules, press releases and related texts, and correspondence related to the planning and production of exhibits.

•Professionalism – Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
•Communication – Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two way communication; tailors language, tone, style and format to match the audience; demonstrates openness in sharing information and keeping people informed.
•Teamwork – Works collaboratively with colleagues to achieve organisational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Candidates for an internship in the External Relations Office are required to be enrolled in, or have completed in the last 12 months, a relevant diploma/degree programme in public communication, international broadcasting or related area. Applicants must be computer literate in standard software applications.
Applicants are not required to have professional work experience for participating in the programme, and must be at least 18 years old. Previous experience in public communication, international broadcasting or related area is an asset.
English and French are the working languages of the IRMCT. Fluency in oral and written English is required. Knowledge of French and/ or Kiswahili is an asset.
Short-listed candidates may be contacted by the hiring team directly if further information is needed during the review of their application. Due to the high volume of applications received, candidates who have not been short-listed will not be contacted
A complete online application including ALL of the documents listed below is required. Please note that documents may only be in English or French, and that incomplete applications will not be reviewed. Applicants must attach ALL of the following documents to each UN Careers portal application submitted via https://inspira.un.org: 1. Completed Mechanism Intern Acceptance and Undertaking; 2. Two (2) letters of recommendation; 3. Copies of university transcripts (including courses taken and grades received). Please list the dates you are available in the cover letter on your application and indicate whether you would be interested in internships in other sections of the IRMCT.
Please contact us at internship@un.org if you have any problems uploading these documents.

United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

CLICK HERE TO APPLY

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Associate Resettlement Officer at United Nations Volunteers


UN VOOLUNTTEER DESCRIPTION OF ASSIGNMMENTT TZAR00010-AssciaeResetementOfferric The United Nations Volunteers (UNV) programme is the UN organization that promotes volunteerism to support peace and development worldwide. Volunteerism can transform the pace and nature of development and it benefits both society at large and the individual volunteer. UNV contributes to peace and development by advocating for volunteerism globally, encouraging partners to integrate volunteerism into development programming, and mobilizing volunteers.In most cultures volunteerism is deeply embedded in long-established, ancient traditions of sharing and support within the communities. In this context, UN Volunteers take part in various forms of volunteerism and play a role in development and peace together with co-workers, host agencies and local communities.In all assignments, UN Volunteers promote volunteerism through their action and conduct. Engaging in volunteer activity can effectively and positively enrich their understanding of local and social realities, as well as create a bridge between themselves and the people in their host community. This will make the time they spend as UN Volunteers even more rewarding and productive.
Ge enneer rall Inffor rma attiionn
CountryofAssignmennt Tanzania
Host nstute UN High Commissioner for Refugees
VolunteerCategory International Specialist
NumbberofVoounteer 2
Duratono 12 months
ExpectedStartngDaaee 01-01-2020
DutyStatono Kasulu TZA
AssignmentPlace Family Duty Station
AssignmentPlace Remark
LvingCoondtonns
The incumbent is expected to livremooe solaed location with only basic and minimum facilities with the rest of the international community. Due to limited accommodation space within the UNHCR compound, the incumbent will share a house with other IUNVs and or secure other accommodation outside the UNHCR Compound. His/her duties and responsibilities entail traveling between the office in Kasulu and the Nyarugusu refugee camp to conduct interviews which is a one and a half drive to the camp. The R&R cycle is 12 weeks ( 3 months) and the duty station is not conducive for families (particularly families with children).
As sssign nmme ennt t De ettaiils
15 Aug 2019 Page 1 of 7AsssgnmmeentTitele Associate Resettlement Officer OrrganizatonnalCoontext& PrroecctDeescrpttono
The Office of the UNHCR was established on 14 December 1950 by the UN General Assembly. The
agency is mandated to lead and co-ordinate international action to protect refugees and resolve refugee
problems worldwide. Its primary purpose is to safeguard the rights and well-being of refugees. It strives to
ensure that everyone can exercise the right to seek asylum and find safe refuge in another State, with the
option to return home voluntarily, integrate locally or to resettle in a third country (www.unhcr.org).
UNHCR in Kasulu provides international protection and mixed solutions for Burundian and Congolese
refugees and asylum seekers. The Associate Resettlement Officer will in collaboration with the protection
team and in line with this Job Description, screen & submit identified refugees for resettlement and/or
conduct reviews of resettlement cases prepared by other colleagues.
Sussainable DeevelopmeenntGooalss 16. Peace, Justice and Strong Institutions
Tasskdeescrpttono
Under the direct supervision of the Resettlement Officer , the UN Volunteer will undertake the
following tasks:
Conduct casework by interviewing identified refugees for resettlement. Assess the resettlement
needs and complete RRF (Resettlement Registration Forms) and refer cases for review to the
Resettlement Officer;
Research country of origin information to support and strengthen resettlement cases;
Support and assist in the preparation of and facilitation of resettlement country missions;
Assist Resettlement Officer with the organizing of training workshops and seminars on resettlement
related issues for UNHCR staff;
Manage in a fair manner refugees’ resettlement expectations through information sharing, outreach
and counselling;
Regularly liaise with Protection, Community Services and other relevant Units to individual case
processing within the Office;
Regularly update ProGres database with resettlement events and maintain own statistical data for
reporting purposes;
Participate at the Resettlement Unit, Protection Section and Office meetings when requested;
Undertake support resettlement missions to the field when required.
Furthermore, UN Volunteers are required to:- Strengthen their knowledge and understanding of the
concept of volunteerism by reading relevant UNV and external publications and take active part in UNV
activities (for instance in events that mark International Volunteer Day)- Be acquainted with and build on
traditional and/or local forms of volunteerism in the host country- Provide annual and end of assignment
reports on UN Volunteer actions, results and opportunities using UNV’s Volunteer Reporting Application-
Contribute articles/write-ups on field experiences and submit them for UNV publications/websites,
15 Aug 2019 Page 2 of 7newsletters, press releases, etc.- Assist with the UNV Buddy Programme for newly-arrived UN Volunteers- Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals
and organizations to use the UNV Online Volunteering service whenever technically possible.
Resuls/Expeced Ouuputs
Cases are referred for resettlement in accordance with existing SOPs;
Participation at office meetings to discuss cases identified for possible resettlement consideration;
Resettlement events in ProGres database are properly updated and cases are tracked;
Resettlement country missions and refugee departures from (country) are facilitated;
Resettlement counseling is provided to refugees;
• The development of capacity through coaching, mentoring and formal on-the-job training, when working
with (including supervising) national staff or (non-) governmental counter-parts, including Implementing
Partners (IPs); • Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and
documented in all activities throughout the assignment • A final statement of achievements towards
volunteerism for peace and development dur-ing the assignment, such as reporting on the number of
volunteers mobilized, activities participated in and capacities developed
Qu uaallificaattiionnss//Re eqquuiireemme ennt ts
RequiredDeegee Levell Bachelor degree or equivalent
Educaton -AdditonalCommmennss
Type ofDegree: University degree in Law, Social Sciences, Sociology or related field
Requiredexperennce 24 months
Experence Remaakk
Minimum 2 years of work experience with refugees and/or other people of concern in a protection
capacity required, especially in conducting RSD (Refugee Status Determination) and resettlement
interviews.
Desiable Quallcatonsand Skis::lls
Knowledge of UN policies and procedures;
Field experience;
Flexibility and ability to provide support and oversight to numerous projects at once and willingness
to undertake some related administrative tasks;
Strong interpersonal and communication skills in a multi-cultural setting;
Ability to complete tasks within a set time frame;
Good analytical skills;
Ability to work effectively and with minimum supervision.
15 Aug 2019 Page 3 of 7 Excellent drafting skills, interviewing and counseling skills;
Knowledge of the international legal framework governing refugees, asylum seekers and stateless
persons;
Experience in the area of refugee resettlement – conducting resettlement interviews and drafting
submissions (RRF completion)
Experience in reviewing resettlement or RSD assessments is highly desirable;
Experience in and knowledge of conducting refugee status determinations, in an individual RSD or in
a prima facie resettlement context, an asset;
Ability to work with proGres and good IT skills;
Previous experience conducting community outreach activities with refugees, would be an asset
Strong interpersonal skills and ability to work effectively in teams;
Working experience in Africa, and especially within the East African and Great Lakes regions, would
be an asset;
Ability to work in stressful situations and previous work experience in hardship and Isolated locations
with 12 weeks RNR cycle would be an asset.
Comppuerskis:: General computer literacy (word, email, internet) and good knowledge of the basic data-
management programs; Excel, Access, ProGres (asset).
LanguageSkislllls
English (Mandatory) , Level – Fluent
AND – Kiswahili (Optional) , Level – Working Knowledge
AreaofExperseis
Protection of refugees, asylum seekers and IDPs Mandatory
AreaofExperse Requrement
Need Drvng Lcence No
Comppeences &Values
Accountability
Adaptability and Flexibility
Commitment to Continuous Learning
Communication
Integrity
Planning and Organizing
Professionalism
Working in Teams
Co onnddiitionnss of f Seerrviicee aanndd oottheerr infforrmma atton n
15 Aug 2019 Page 4 of 7Coondition offService Click here to view Conditions of Service
Coonditions offService for nternaatonaalSppecialst::
The contract lasts for the period indicated above with possibility of extensions subject to availability of
funding, operational necessity and satisfactory performance. However, there is no expectation of renewal
of the assignment.
A UN Volunteer receives a Volunteer Living Allowance (VLA) which is composed of the Monthly Living
Allowance (MLA) and a Family Allowance (FA) for those with dependents (maximum three).
The Volunteer Living Allowance (VLA) is paid at the end of each month to cover housing, utilities,
transportation, communications and other basic needs. The VLA can be computed by applying the Post-
Adjustment Multiplier (PAM) to the VLA base rate of US$ 1,631. The VLA base rate is a global rate across
the world, while the PAM is duty station/country-specific and fluctuates on a monthly basis according to
the cost of living. This method ensures that international UN Volunteers have comparable purchasing
power at all duty stations irrespective of varying costs of living. The PAM is established by the
International Civil Service Commission (ICSC) and is published at the beginning of every month on the
ICSC website http://icsc.un.org.
For UN Volunteer entitlements, kindly refer to the link https://vmam.unv.org/calculator/entitlements
In non-family duty stations that belong to hardship categories D or E, as classified by the ICSC,
international UN Volunteers receive a Well-Being Differential (WBD) on a monthly basis.
Furthermore, UN Volunteers are provided a settling-in-grant (SIG) at the start of the assignment (if the
volunteer did not reside in the duty station for at least 6 months prior to taking up the assignment) and in
the event of a permanent reassignment to another duty station.
UNV provides life, health, permanent disability insurances as well as assignment travel, annual leave, full
integration in the UN security framework (including residential security reimbursements).
UN Volunteers are paid Daily Subsistence Allowance at the UN rate for official travels, flight tickets for
periodic home visit and for the final repatriation travel (if applicable). Resettlement allowance is paid for
satisfactory service at the end of the assignment.
UNV will provide, together with the offer of assignment, a copy of the Conditions of Service, including
Code of conduct, to the successful candidate.
15 Aug 2019 Page 5 of 7Suppervison,,ndductonnannd duty ofcare offUN Voolunteers
UN Volunteers should be provided equal duty of care as extended to all host entity personnel. Host entity
support to the UN Volunteer includes, but is not limited to:
– Introductory briefings about the organisation and office-related context including security, emergency
procedures, good cultural practice and orientation to the local environment;
– Support with arrival administration including setting-up of bank accounts, residence permit applications
and completion of other official processes as required by the host government or host entity;
– Structured guidance, mentoring and coaching by a supervisor including a clear workplan and
performance appraisal;
– Access to office space, equipment, IT support and any other systems and tools required to complete the
objectives of the assignment including a host entity email address;
– Access to shared host entity corporate knowledge, training and learning;
– Inclusion of the volunteer in emergency procedures such as evacuations;
– Leave management;
– DSA for official travel, when applicable;
– All changes in the Description of Assignment occurring between recruitment and arrival or during the
assignment need to be formalized with the United Nations Volunteer Programme.
Appplcation Codde TZAR000110-5225
Appplcation proceduure
*Noot yetregistered n the UNNV TaaenntPooo?l?
Please first register your profile at https://vmam.unv.org/candidate/signup. Important: After creating your
account, complete all sections
of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on
the ‘Special Calls’ hyperlink.
15 Aug 2019 Page 6 of 7Lastly, select the special call to which you would like to apply.
*Alreaddy eggstered in heeUNNVV TalentPoool??
Please first update your profile at https://vmam.unv.org/candidate/profile. Then go to ‘My Page’ at
https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call
to which you would like to
apply.
Disclaimer
United Nations Volunteers is an equal opportunity programme which welcomes applications from
qualified professionals. We are committed to achieving diversity in terms of gender, nationality and
culture.
Closing Date: 2019-09-01

CLICK HERE TO APPLY

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IT Support Assistant at World Bank


E T Temporary

Job #: req3792
Organization: World Bank
Sector: Information & Communication Technology
Grade: ET4
Term Duration: 1 year 0 months
Recruitment Type: Local Recruitment
Location: Dar Es Salaam, Tanzania
Required Language(s): English
Preferred Language(s): French
Closing Date: Closing Date: 8/19/2019 (MM/DD/YYYY) at 11:59pm UTC

Description
About the World Bank Group:
Established in 1944, the WBG is one of the world’s largest sources of funding and knowledge for development solutions. In fiscal year 2018, the WBG committed $67 billion in loans, grants, equity investments and guarantees to its members and private businesses, of which $24 billion was concessional finance to its poorest members. It is governed by 188-member countries and delivers services out of 120 offices with nearly 15,000 staff located globally.
The WBG consists of five specialized institutions: the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Centre for the Settlement of Investment Disputes (ICSID). The World Bank is organized into six client-facing Regional Vice-Presidencies, several corporate functions and thirteen Global Practices to bring best-in-class knowledge and solutions to regional and country clients.
Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty by 2030 and boosting shared prosperity in a sustainable manner by delivering transformative information and technologies to its staff working in over 130 client countries. ITS services range from: establishing the infrastructure to reach and connect staff and development stakeholders; providing the devices and agile technology and information applications to facilitate the science of delivery through decentralized services; creating and maintaining tools to integrate information across the World Bank Group, the clients we serve and the countries where we operate; and delivering the computing power staff need to analyze development challenges and identify solutions. The ITS business model combines dedicated business solutions centers that provide services tailored to specific World Bank Group business needs and shared services that provide infrastructure, applications and platforms for the entire Group. ITS is one of three VPUs that have been brought together as the World Bank Group Integrated Services (WBGIS), to provide enhanced corporate core services and enable the institution to operate as one strategic and coordinated entity.
The IT Client Support function is primarily tasked with ensuring the cohesive delivery of regional IT programs and initiatives, as well as aligning existing support channels with business needs. In achieving its objectives and providing for a best possible IT customer experience, Client Support directs and partners with CO/HQ IT Support teams, 24/7 IT Service Desks, Training and Outreach, as well as cross-functional teams delivering products and solutions.
Duties and Accountabilities:
• Experienced ET Temporary providing direct support to staff working in the Country Office.
• Works directly with customers to probe and ask effective questions to fully diagnose both the root cause of a problem and the customer’s comfort level with technology. Can assess complex, non-routine problems in their area of specialization.
• Supports and maintains the end user environment. This may include assessing, deploying, and
implementing hardware and software upgrades.
• Documents, maintains and enhances work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution.
• Participates in facilities work and vendor management, as part of CO administrative teams. Participates in security and business continuity activities.
• Troubleshoots, provide workarounds, and permanent fixes to issues identified in the end user environment. Provides technical solutions to imaging and post-install issues.
• Supports installation, maintenance, upgrades to local networks and communications infrastructure.
• Disseminates information on common problems to department staff.
• Tracks trending of issues and escalate, as appropriate.
The E T Temporary will be the front-line contact for IT vis-a-vis staff in the office. S/he will respond to their questions and inquiries and provide requested information and assistance. S/he will support and maintain workstation software and deliver related services. S/he provides IT support, analysis, troubleshooting, and informal training on Bank-standard hardware and software. S/he will also provide basic support on IT infrastructure and networking products.
Other responsibilities include, but may not be limited to, the following:
• Coordinate, plan and schedule the installation and deployment of new images, software/hardware upgrades, and fixes.
• As part of the Emergency Management Team, assist in Business Continuity procedures: Verify backup systems and implement as necessary backup and restore procedure.
• Provide feedback on new software, hardware and services performance and testing.
• Document incident/problem status and resolution in tracking system (Service Now). Document solutions to common problems and respond to frequently asked questions.
• Maintain office inventory of IT related equipment and software licenses, monitoring institutional charges against that inventory.
• Collaborate with the other IT team members in support of Regional and Institutional technical initiatives.
• Provide support for network connectivity or related network issues for the user community to include LAN/WAN, IP, VoIP, 3G/4G mobile devices, video conferencing and wireless environment.
• Provide direction and timely training to end users in software and network usage with an emphasis on guidelines and policies where applicable.
• Promote information security awareness and Institutional guidelines and policies for information security within the unit.
• Configure, install, and update Bank-standard hardware and software, peripheral equipment, and other desktop or portable computing devices.
• Diagnose and troubleshoot hardware, software, and network issues. Seek technical assistance or escalate issues with the appropriate group as necessary and follow-up to ensure resolution.
• Implement software or hardware changes to rectify any issues.
• Document procedures and solutions to common technical problems.
• Provide on-the-spot training to clients, promoting the effective use of technology.
• Support other team members in the scheduling and management of video conferences, webinars and conferencing events using Cisco Webex, Jabber and codec solutions.
• Provide solutions and IT support services within the Institutional standards framework and in compliance with Bank IT policies and best practices.
• Ensure that Bank information and information systems are protected in a manner consistent with Bank information security policy, procedures and standards.
Selection Criteria
• Minimum Education/Experience:
– Bachelor’s degree or AA/AS degree in Computer Science with a minimum of 5 years relevant experience.

• Preferred Education/Experience:
– Demonstrates general knowledge of hardware and software products and problem solving/troubleshooting skills.
• High comfort level with IT systems including: Windows 10; Office 365; Outlook 2013; MS-Office 2010/2013; Remote Access solutions and VPN; Cisco videoconferencing codecs, Cisco Jabber, Cisco VMR and Cisco WebEx; mobile devices (iOS and Android); Service Now; Cloud solutions and collaboration tools such as OneDrive, Office 365, Microsoft Teams, and SharePoint.
• Ability to work in a team environment and across organizational boundaries, as well as to handle multiple projects, and coordinate with outside vendors.
• Past work experience in the duty station country for this advertisement or countries of the same sub-Region.
• Past work experience with IT change management, technology deployments and asset disposal work in office environments of at least 70 clients.
• High comfort level supporting mobile devices, including smartphones and tablets from both iOS and Android platforms.
• In addition to English, having fluency level language skills in French is essential given the francophone environment of the position’s location.
• Ability to prioritize workload balance conflicting demands and willingness to work extended hours in support of time-critical projects.
• A strong customer orientation and proven ability to deal with staff calmly in a high-pressured environment, including the ability to promote and facilitate cooperation within the organization and with clients.
• Good communication and presentation skills — both verbal and written.
• Highest ethical standards.
• Proven ability to work in a team environment.
• Emphasis on follow-through and accountability.
• Reliability and punctuality.
• Willingness and ability to perform under periods of high client service demand and associated work stress.
• An upbeat, positive attitude and willingness to learn and help others.
• Flexibility and being able to adapt to new situations.
Required Competencies:
• Client Understanding and Advising – Makes decisions to meet the needs of the situation by considering all available resources and information and follows through on client inquiries, requests, and addressing problems.
• Learning Orientation – Stays abreast of changes in areas of technical expertise and specialized knowledge as well as what is occurring in other related specialties.
• Broad Business Thinking – Keeps informed on business operations and the relationship of delivered support/services to the business. Provides a business-based rationale for determining the necessity of incremental improvements.
• Analytical Thinking – Gathers and links data.
• Information Systems / Technologies / Product / Services Knowledge – Aware of the primary uses of technology by customers.
• Risk Management – Reduces risk by solving day-to-day problems as they arise and takes action to prevent problems from recurring.
• Service Provider Assessment and Evaluation – Records data on specified vendors’ services and products against defined requirements and provides input regarding assessments.
• Knowledge of Institutional and ITS Policies, Processes, procedures and Services – Has a basic understanding of the WBG organization, institutional and ITS policies, processes, services and procedures.
• Lead and Innovate – Initiates changes to work processes to improve efficiency and performance.
• Deliver Results for Clients – Takes full ownership to address client needs.
• Collaborate Within Teams and Across Boundaries – Contributes to wider collaborative efforts.
• Create, Apply and Share Knowledge – Actively promotes knowledge-sharing.
Make Smart Decisions – Analyzes data to support and enable decision-making.
Note: The selected candidate will be offered a one-year appointment, renewable for an additional one year, at the discretion of the World Bank Group, and subject to a lifetime maximum ET Appointment of two years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their second-year ET appointment are not eligible for future ET appointments.
The World Bank Group values diversity and encourages all qualified candidates who are nationals of World Bank Group member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Sub-Saharan African nationals, Caribbean nationals, and female candidates are strongly encouraged to apply.
Closing Date: 8/19/2019 (MM/DD/YYYY) at 11:59pm UTC

CLICK HERE TO APPLY

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