Receptionist at Exim Bank Tanzania Limited

Receptionist
Location : Corporate Office
Experience : 1 – 2
Posted : 16-Apr-2024
Key Words : Marketing and Communication

Job Description
Receptionist
involves managing consumer, visitors and calls in a professional and
efficient manner. The receptionist has to perform various clerical
duties, which support in the presentation and operation of a
professional organization. EXIM Bank receptionist is responsible to
assist customers in smooth and efficient manner to adhere to all
protocol in line with EXIM Bank goals, strategy, and values.
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Roles & Responsibilities
 Answering telephone calls, direct screen calls taking and relaying messages.
 Providing information to callers, greeting person entering the organization and directing individuals to correct destination.
 Dealing with queries or requests from customers and public.
 Preparing letters and documents, receiving and sorting out deliveries.
 Scheduling appointments, organizing meetings, maintaining appointments diary either electronically or manually.
•
Sound judgmental powers; ability to manage difficult customer
situations, to respond promptly to the needs of the customer, solicit
feedback to improve service, respond to requests for service/assistance.

• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability: to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality.
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