Branch Manager at DP World Tanzania

Branch Manager
Branch Manager at DP World Tanzania April 2024
Job Function
The
Branch Manager for a Freight Forwarding branch office is responsible
for overseeing and managing all operational and administrative aspects
of the branch. This position requires strong leadership skills,
excellent knowledge of freight forwarding operations, and the ability to
effectively manage a team. The Branch Manager plays a critical role in
driving business growth, ensuring customer satisfaction, and maintaining
efficient operations within the branch.

Key Performance Areas
Leadership and Team Management:

• Provide
  strong leadership and guidance to a team of approximately six staff
  members, including recruitment, training, coaching, and performance
  management.
• Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
• Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution.

Operations Management:

• Support in setting up the branch resources, systems and processes.
• Oversee
  and coordinate all operational activities within the branch, including
  import/export processes, customs clearance, documentation, logistics,
  and transportation.
• Ensure compliance with relevant regulations, industry standards, and company policies and procedures.
• Monitor and analyse operational performance metrics, implementing improvements to enhance efficiency and productivity.

Sales:

• Develop and implement strategies to achieve branch-specific sales
  targets and contribute to the overall growth of the organization.
• Identify new business opportunities, build relationships with clients and partners, and expand the customer base.
• Collaborate
  with the sales team to develop effective marketing and promotional
  initiatives to increase market share and revenue.

Customer Service:

• Maintain
  a strong focus on customer satisfaction, ensuring that services are
  delivered promptly, accurately, and according to customer requirements.
• Address
  customer inquiries, concerns, and complaints in a timely and
  professional manner, resolving issues to maintain positive client
  relationships.
• Conduct regular customer meetings to understand their evolving needs and provide appropriate solutions.

Financial Management:

• Develop and manage the branch’s annual budget, closely monitoring expenses and revenue to ensure financial targets are met.
• Review and analyse financial reports, identifying areas for improvement and implementing cost-saving measures where possible.
• Collaborate with the finance department to ensure accurate and timely billing, invoicing, and financial reconciliation.

Other

• Responsible for the management and leadership of an engaged team,
  promoting collaboration and ensuring that team members are developed and
  evaluated against goals and objectives which are aligned, specific,
  measurable, attainable yet challenging, realistic and time bound.
• Act
  as an ambassador for DP World at all times when working; promoting and
  demonstrating positive behaviours in harmony with DP World’s principles,
  values and culture; ensuring the highest level of safety is applied in
  all activities; understanding and following DP World’s Code of Conduct
  and Ethics policies
• Perform other related duties as assigned.

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Qualifications and Experience

• Bachelor’s
  degree in business administration, Logistics, Supply Chain Management,
  or a related field. Relevant professional certifications are a plus.
• Proven
  track record and recent experience (7+ years) in freight forwarding,
  logistics, or a similar industry, with a solid understanding of
  import/export procedures, customs regulations, and transportation
  logistics is a must.

Behavioral Competencies

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Adhering to Principles and Values
• Relating and Networking
• Presenting and Communicating Information
• Analysing
• Learning and Researching
• Creating and Innovating
• Formulating Strategies and Concepts
• Achieving Personal Work Goals and Objectives

Technical Competencies

• Advanced Budgeting and Cost Management Knowledge and / or Skill
• Advanced Business and Operations Management Knowledge and / or Skill
• Advanced Financial Planning Knowledge and / or Skill
• Advanced Client/Customer Liaison Knowledge and / or Skill
• Advanced Continuous Process Improvement Knowledge and / or Skill

About DP World
Trade
is the lifeblood of the global economy, creating opportunities and
improving the quality of life for people around the world. DP World
exists to make the world’s trade flow better, changing what’s possible
for the customers and communities we serve globally.

With a
dedicated, diverse and professional team of more than 103,000 employees
spanning 75 countries on six continents, DP World is pushing trade
further and faster towards a seamless supply chain that’s fit for the
future.

We’re rapidly transforming and integrating our
businesses — Ports and Terminals, Marine Services, Logistics and
Technology – and uniting our global infrastructure with local expertise
to create stronger, more efficient end-to-end supply chain solutions
that can change the way the world trades.

What’s more, we’re
reshaping the future by investing in innovation. From intelligent
delivery systems to automated warehouse stacking, we’re at the cutting
edge of disruptive technology, pushing the sector towards better ways to
trade, minimising disruptions from the factory floor to the customer’s
door.

WE MAKE TRADE FLOW TO CHANGE WHAT’S POSSIBLE FOR EVERYONE.
EEO Statement
DP
World is committed to the principles of Equal Employment Opportunity
(EEO). We strongly believe that employing a diverse workforce is central
to our success and we make recruiting decisions based on your
experience and skills. We welcome applications from all members of
society irrespective of age, gender, disability, race, religion, or
belief.
Go to our Homepage To Get Relevant Information.

By submitting your resume and application information,
you authorize DP World to transmit and store your information in the
world-wide recruitment database, and to circulate that information as
necessary for the purpose of evaluating your qualifications for this or
other job vacancies.