2 New Job Vacancies at at NBC Bank Limited April 2024

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National Bank of Commerce (NBC) Jobs 2024

Job Description​
Accountability: Solution sales to new and existing customers & Relationship building.

• Achieve
  agreed sales target for customers (upgrades and new to bank), new
  accounts, assets and liabilities and any other products as may be
  assigned.
• Conduct a detailed need analysis for all existing and potential customers to determine which product will suit their needs.
• Ensure proactive selling of alternative delivery channels (internet banking, insurance products, etc.) to all clients.
• Based
  on proactive sales or leads referred from other sources, ensure
  contacts to potential new customers are done and offer them packaged
  financial solutions based on a detailed assessment of their needs.
• Increase
  product penetration for existing customer base by reviewing their
  portfolio to determine potential cross sells and pro-actively recommend
  new products to customers
• Conduct financial planning for customers in order to play a pro-active role in increasing their wealth.
• Achieve
  agreed sales target for customers (upgrades and new to bank), new
  accounts, assets and liabilities and any other products as may be
  assigned.
• Continuously monitor utilization of credit facilities
  and investment avenues. Identify and resolve underutilization by
  contacting customers to determine the reasons and escalating service
  issues.
• Manage the banking relationships for portfolios of high
  net worth customers which may include senior local political figures and
  well known business people
• Conduct regular customer visits and
  motivate focused social events and individual entertainment in order to
  build long-term relationships.
• Take accountability for the
  relationship with the Client, across all hierarchical levels, which
  incorporates integrating and coordinating all contacts between the Bank
  and the Client.
• Manage own calling programme including
  identifying names to call in a particular month and setting up meeting.
  Obtain advise from Head of Affluent where required.
• On a monthly
  basis, compile a report on calling programmes for the month and
  personal sales progress against the targets as agree. Present the report
  to the Head of Affluent.

Accountability : Customer Experience

• Monitor
  operational delivery of customer requirements, summaries systemic
  failures and raise to the Head of Affluent for further follow-up at EXCO
  level.
• Log complaints and action general queries, track the resolution and respond to clients within a reasonable time.
• Always provide quality and professional service and support to customers. (world class customer service).

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Accountability : Compliance and Risk Management

• Ensure
  that processes, control requirements and risk management frameworks
  that have been designed for the area are understood by all members of
  the team.
• During scheduled audits and management assurance
  reviews, ensure that all information required by the auditors are
  provided timeously.
• Log all Risk and Loss events as a result of
  error or fraud highlighted in the department. Ensure that the issues are
  thoroughly investigated and closed or escalated as per policy.
• Monitor
  compliance training undertaken by team members and ensure that they
  complete the required training within prescribed timelines.
• Review
  the portfolio from a compliance perspective on a monthly basis and
  ensure that all documentation required for all clients including those
  related to KYC, AML and SANCTIONS are up to date.
• Follow the
  Retail end to end account opening ensuring new accounts are authorized
  and KYC compliant. Escalate any items that exceed the agreed service
  level time lines or where there are unresolved KYC requirements, to
  management in Operations.
• Check and Approve each new account application and loan document.
• Business Management.
• Drive customer engagement activities in branches
• Based on gaps identified, motivate requests to the manager for additional resources including people, budget and equipment.
• Obtain
  a thorough understanding of the business unit’s strategy and explain it
  to team members in such a way that they understand the contribution
  they have to make.
• Explain targets and take accountability for
  the monitoring and achievement of performance objectives in the
  department in terms of employee satisfaction, customer experience, cost
  performance, return on investments, risk, and compliance and governance
  requirements. Create quarterly and monthly plans to ensure delivery for
  the year.
• Conduct basic statistical analysis to track
  performance variances and determine the root causes of errors. Make
  recommendations for productivity or process enhancements to process
  owners.
• Implement productivity improvement measures by coaching staff on any new processes or on their areas for improvement.

Other duties

• Carried out other duties as assigned by the Branch Manager.
• Prepare various reports and business proposals for management approval

Education and Experience Required:

• Bachelor Degree in Business Administration/ its equivalent
• 5 years banking experience (preferably from Branch)
• Broad knowledge of banking practice (Product knowledge) and bank regulations.

Knowledge, Skills and competences required:

• Strong Customer Service management
• Communication skills verbal and written.
• Listening skills
• Relationship Management
• Financial Management and analytical skills
• Bank Products awareness
• Selling and negotiation skills
• Awareness of BOT Regulation
• Risk Management

Qualifications

• Bachelor`s
  Degrees and Advanced Diplomas – Business, Commerce and Management
  Studies, Commercial mindset – Junior (Meets some of the requirements and
  would need further development), Customer Excellence – Service Delivery
  (Meets all of the requirements), Digital familiarity (Meets all of the
  requirements), Effective communication – Basic (Meets all of the
  requirements), Experience in a similar environment, Openness to change
  (Meets some of the requirements and would need further development),
  Product and/or Service Knowledge (Meets all of the requirements),
  Relationship building (Meets some of the requirements and would need
  further development)

Deadline: 2024-04-28.