Senior Specialist; Business Applications at CRDB Bank Plc

CRDB JOB OPPORTUNITIES MAY 2024
We are a collection of individuals who believe in excellence. We are
always on the look out for fresh talent and we hiring people who have
the drive to succeed and the will to implement the discipline required
to succeed. We focus on nurturing our team and providing our team with
an environment that is conductive to creative thought.

Career Opportunities: Senior Specialist; Business Applications (3004)
Requisition ID 3004 – Posted 05/07/2024
 Job Description
Job Reporting To – Manager; Business Applications
Department– ICT
Location– HQ
Job Summary
Responsible
for implementation, enhancement and maintenance of back-office
applications which support business functions. Ensures systems
stability, satisfaction of both internal & external customers,
understanding of the core functions of the business units, policies,
procedures and support at least 60% of business automation applications
taking into consideration system criticality and complexity.

Key responsibilities:

• This
  position addresses issues on back-office applications to sustain
  application functionality and identify process improvement
  opportunities.
• Responsible to work closely with the business
  departments and key vendors to resolve any technical deficiencies,
  assist with integration needs, implement and test new functionalities to
  ensure that business applications unit deliver quality banking
  experience through systems automation as well as contributing to the
  strategic direction of the Bank.
• Facilitate automation of new and existing back-office applications.
• Serve
  as an escalation point for business applications and provide 2nd Level
  technical support and resolution of all incidents and issues raised
  directly to the unit, via service desk, formal issue trackers or ticket
  management system.
• Conduct proactive monitoring and maintenance
  of all business applications to timely identify system problems and
  implement remedial measures to ensure high system availability.
• Implement
  system upgrades of all business applications (Production, Disaster
  Recovery site and Tests environments) to the latest supported and
  required versions by the bank following approval from the Change
  Advisory Board
• Ensure that backups of all administering applications are being performed daily and are tested on regular basis.
• Track issues logged to system vendors to ensure they are closed within agreed SLA.
• Define, document, maintain user manuals and systems configurations.
• Perform applications user management as per requests and in line with Bank’s policy.
• Coordinate
  with all relevant departments with regards to training and testing on
  new and existing and upgraded business applications.
• Carryout
  any other assignments as may be assigned by Manager Business
  Applications, SM-BOA, Head of Enterprise Applications, DICT, Top and
  Executive Management.

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Experience, Knowledge and Skills Requirements

• Bachelor’s degree in computer science, Information Technology or related academic certificate from a recognized university.
• Minimum
  of 5 years of experience in application management, software
  development, or related roles, with a focus on business applications
  banking environment
• Information Technology Infrastructure Library (ITIL) certificate is required.
• SAP System Administration Certifications is an added advantage.
• Ability
  to handle numerous concurrent tasks under time constraints, effectively
  prioritize and execute tasks in a highly dynamic environment.
• Exposure on technical interaction with vendors, contractors, and other stakeholder.
• Knowledge of Enterprise Resource Planning Systems.
• Understanding of Infrastructure technologies including networks, servers and databases.
• Understanding the core functions of the business unit, policies and procedures of assigned systems.
• Understanding of application and system architecture concepts.

Deadline: 15th May 2024