Front Office – Team Leader – Front Desk at Johari Rotana Tanzania

Front Office – Team Leader – Front Desk
Front Office – Team Leader – Front Desk at Johari Rotana Tanzania April 2024
Job Description
We
are currently seeking for passionate and dynamic guest focused Front
Office professionals who pride themselves on their ability to deliver
extraordinary levels of customer service and provide creative solutions
to our guests.
As a Team Leader – Front Desk you are responsible to
provide professional and customer focused service to our Guests,
ensuring their stay will become a memorable experience.

General Duties and Responsibilities:

• Receive
  guests in a professional and friendly manner, satisfying guest
  expectations from arrival through to departure. Maintain effective
  communication with all related departments to ensure smooth service
  delivery..
• Maintain good working relationship with all Front
  Office employees with particular emphasis on Guest Service Agents and
  Guest Relations
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner.
• Maintain an up-to-date knowledge of hotel and local services and supply information and respond to guest queries.
• Deal swiftly, efficiently and sensitively to Guest complaints and follows through.
• Maintain awareness of guest profiles
• Ensure that the Guest receive the accommodation he/she is expecting.
• Check all cashier’s city ledger bills at the end of shift to ensure that the billing and attachments are correct.
• Operate
  in a safe and environmentally friendly way to protect guests’ and
  employees’ health and safety, as well as protect and conserve the
  environment.
• Comply with the hotel environmental, health and safety policies and procedures.

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Skills
Education, Qualifications & Experiences
You must also have fluency in both written and spoken English and an
immaculate personal presentation along with the ability to solve
problems effectively. Computer literate and knowledge of Opera will be
highly regarded.

The ideal candidate will be customer focused
and with an extremely proactive personality and a courteous, dynamic and
approachable character. You will work effectively with professionalism
and establish effective relationships with internal and external
customers. You work independently within a structured environment while
possessing following additional competencies:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus