Front Office – Front Desk Agent at Johari Rotana Tanzania

Front Office – Front Desk Agent
Front Office – Front Desk Agent at Johari Rotana Tanzania April 2024
Job Description
We are currently seeking for passionate and
dynamic guest focused Front Desk professionals who pride themselves on
their ability to deliver extraordinary levels of customer service and
provide creative solutions to our guests.

As a Front Desk Agent
you are responsible to provide professional and customer focused service
to our Guests, ensuring their stay will become a memorable experience

General Duties and Responsibilities:

• Provide prompt, courteous and efficient service to all Guest, so as to
  achieve a high level of customer satisfaction through personalized
  service from arrival till departure
• Ensure Guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in Room & Hotel familiarization and assist Guest in Hotel activity enquiries / requests
• Maintain
  an up to date knowledge of Hotel information and local services,
  including operating hours, promotions, events, attractions and any
  allied information to respond to Guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process
  accounts from check-in to check-out, ensuring accurate postings of all
  incidental charges using computerized Front Office systems
• Maintain the privacy of all Guests by ensuring that no details of the Guests are disclosed
• Demonstrate
  a complete understanding of the Hotel’s policies, procedures and
  service standards and have full knowledge of the Hotel facilities and
  happenings
• Operate in a safe and environmentally friendly way to
  protect guests’ and employees’ health and safety, as well as protect
  and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

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Skills
Education, Qualifications & Experiences
You must also have fluency in both written and spoken English and an
immaculate personal presentation along with the ability to solve
problems effectively. Computer literate and knowledge of Opera will be
highly regarded.

The ideal candidate will be customer focused
and with an extremely proactive personality and a courteous, dynamic and
approachable character. You will work effectively with professionalism
and establish effective relationships with internal and external
customers. You work independently within a structured environment while
possessing following additional competencies:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus