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National Bank of Commerce |
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National Bank of Commerce (NBC) Jobs 2024
Relationship Manager – Private Banking
2 New Job Vacancies at at NBC Bank Limited April 2024
locations:
- Head Office NBC
- Samora Branch NBC
job requisition id R-15963675
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.
the customer base through targeted sales efforts and the delivery of
impeccable service.
Delivers a high level of service and personal
attention to the Bank’s quality customers, with the aim of developing
significant sales and new business and providing a high level of
retention of existing clients business.
Job Description​
Accountability: Solution sales to new and existing customers & Relationship building.
- Achieve
agreed sales target for customers (upgrades and new to bank), new
accounts, assets and liabilities and any other products as may be
assigned. - Conduct a detailed need analysis for all existing and potential customers to determine which product will suit their needs.
- Ensure proactive selling of alternative delivery channels (internet banking, insurance products, etc.) to all clients.
- Based
on proactive sales or leads referred from other sources, ensure
contacts to potential new customers are done and offer them packaged
financial solutions based on a detailed assessment of their needs. - Increase
product penetration for existing customer base by reviewing their
portfolio to determine potential cross sells and pro-actively recommend
new products to customers - Conduct financial planning for customers in order to play a pro-active role in increasing their wealth.
- Achieve
agreed sales target for customers (upgrades and new to bank), new
accounts, assets and liabilities and any other products as may be
assigned. - Continuously monitor utilization of credit facilities
and investment avenues. Identify and resolve underutilization by
contacting customers to determine the reasons and escalating service
issues. - Manage the banking relationships for portfolios of high
net worth customers which may include senior local political figures and
well known business people - Conduct regular customer visits and
motivate focused social events and individual entertainment in order to
build long-term relationships. - Take accountability for the
relationship with the Client, across all hierarchical levels, which
incorporates integrating and coordinating all contacts between the Bank
and the Client. - Manage own calling programme including
identifying names to call in a particular month and setting up meeting.
Obtain advise from Head of Affluent where required. - On a monthly
basis, compile a report on calling programmes for the month and
personal sales progress against the targets as agree. Present the report
to the Head of Affluent.
Accountability : Customer Experience
- Monitor
operational delivery of customer requirements, summaries systemic
failures and raise to the Head of Affluent for further follow-up at EXCO
level. - Log complaints and action general queries, track the resolution and respond to clients within a reasonable time.
- Always provide quality and professional service and support to customers. (world class customer service).
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Accountability : Compliance and Risk Management
- Ensure
that processes, control requirements and risk management frameworks
that have been designed for the area are understood by all members of
the team. - During scheduled audits and management assurance
reviews, ensure that all information required by the auditors are
provided timeously. - Log all Risk and Loss events as a result of
error or fraud highlighted in the department. Ensure that the issues are
thoroughly investigated and closed or escalated as per policy. - Monitor
compliance training undertaken by team members and ensure that they
complete the required training within prescribed timelines. - Review
the portfolio from a compliance perspective on a monthly basis and
ensure that all documentation required for all clients including those
related to KYC, AML and SANCTIONS are up to date. - Follow the
Retail end to end account opening ensuring new accounts are authorized
and KYC compliant. Escalate any items that exceed the agreed service
level time lines or where there are unresolved KYC requirements, to
management in Operations. - Check and Approve each new account application and loan document.
- Business Management.
- Drive customer engagement activities in branches
- Based on gaps identified, motivate requests to the manager for additional resources including people, budget and equipment.
- Obtain
a thorough understanding of the business unit’s strategy and explain it
to team members in such a way that they understand the contribution
they have to make. - Explain targets and take accountability for
the monitoring and achievement of performance objectives in the
department in terms of employee satisfaction, customer experience, cost
performance, return on investments, risk, and compliance and governance
requirements. Create quarterly and monthly plans to ensure delivery for
the year. - Conduct basic statistical analysis to track
performance variances and determine the root causes of errors. Make
recommendations for productivity or process enhancements to process
owners. - Implement productivity improvement measures by coaching staff on any new processes or on their areas for improvement.
Other duties
- Carried out other duties as assigned by the Branch Manager.
- Prepare various reports and business proposals for management approval
Education and Experience Required:
- Bachelor Degree in Business Administration/ its equivalent
- 5 years banking experience (preferably from Branch)
- Broad knowledge of banking practice (Product knowledge) and bank regulations.
Knowledge, Skills and competences required:
- Strong Customer Service management
- Communication skills verbal and written.
- Listening skills
- Relationship Management
- Financial Management and analytical skills
- Bank Products awareness
- Selling and negotiation skills
- Awareness of BOT Regulation
- Risk Management
Qualifications
- Bachelor`s
Degrees and Advanced Diplomas – Business, Commerce and Management
Studies, Commercial mindset – Junior (Meets some of the requirements and
would need further development), Customer Excellence – Service Delivery
(Meets all of the requirements), Digital familiarity (Meets all of the
requirements), Effective communication – Basic (Meets all of the
requirements), Experience in a similar environment, Openness to change
(Meets some of the requirements and would need further development),
Product and/or Service Knowledge (Meets all of the requirements),
Relationship building (Meets some of the requirements and would need
further development)
Deadline: 2024-04-28.