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Airport Services Agent at Emirates (Airline) Tanzania

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Emirates (Airline)

Jobs in Tanzania 2024: New Job Vacancies at Emirates (Airline) 2024


Emirates (Airline) Jobs 2024

Airport Services Agent
Airport Services Agent at Emirates (Airline) June 2024
Dar Es Salaam, Tanzania
Job Purpose
under the direction of senior Airport Services colleagues, to represent
Emirates and enhance customer service to both arriving and departing
customers. Ensure all operational criteria are completed within
specified time frames as per the criteria set forth by the Company’s
commercial, safety and security policies, standards and procedures.

Job Outline:

  • Provide assistance to customers on arrival and departure, ensuring high
    quality and professional customer service is maintained at all times.
    These include ascertaining the requirements of various categories of
    customers such as unaccompanied minors, customers with reduced mobility
    etc. ensuring appropriate special services and facilities are provided
    to meet the special service requirements of the customers.
  • Co-ordinate the airport operation of chauffeur-driven limousines for
    eligible customers after arrival, and open the Emirates arrival
    information desk.
  • Monitor the arrival immigration problems,
    retrieve relevant documentation and report accordingly ensuring
    adherence to all procedures with regard to travel, immigration and
    safety regulations. Monitor check-in including ‘queue-combing’ to keep
    customers informed of checking delays, identifying and giving priority
    to Premium customers and ensure service standards are maintained.
  • Assist in the preparation and completion of pre and post flight
    documentation and statistical information to ensure all data is
    accurately accounted for.
  • Provide cover in the absence of the
    senior team members during leave/sickness/training as directed by the
    Airport Services Officer or other senior colleague.
  • Assist in
    dealing with problems such as delays, disruptions, excess baggage or
    denied boarding including implementation of ‘Options’ within the
    guidelines provided by the Senior Staff on Duty in order to retain
    customers confidence and loyalty. Also ensure eligible customers are
    provided with accommodation and transport as per applicable procedures.
  • Where required, assist with check-in, boarding at the gates as per laid
    down procedures, provide announcements, and carry out hand baggage
    removal, handling of late-to gate customers, flight coupon
    reconciliation and head count confirmation to ensure safe and on time
    departure of flights.
  • Monitor baggage delivery performance
    against agreed standards, keeping customers informed about any delays or
    irregularities with their baggage to maintain an efficient baggage
    delivery service to customers and monitor files creation and quality of
    baggage services as per Emirates Standard Operating Procedure.
  • Support and cover the Emirates Ticket Desk functions, where
    applicable, and undertake ticketing/reservation duties to ensure
    seamless service to customers. Offer full range of Emirates products and
    services to all customers to maximize ticketing revenue. Issue tickets,
    EMD, EBT, make and amend reservations as and when necessary. Re-issue
    and re-calculate fares for customers changing itinerary and make any
    additional collection as required. Carry out Credit Card verification.
    Complete daily ticket sales returns and assist with banking duties as
  • When required support duties in the Emirates lounge.
    Liaise with service providers and supervise contracted staff,
    overseeing catering, cleaning and maintenance operations and ensure
    service standards are met and maintained.

Read Also:

Qualifications & Experience
Airport Operations. Passenger Handling :

  • Minimum
    O Level or equivalent. Must have completed relevant and recognized
    professional training courses in Customer Services and Ground
    Operations. Knowledge of Basic Fares and Ticketing would be
  • Experience: Given the specific requirements at outstations, a minimum of 2 years. Airline Industry experience is required.
  • Knowledge/Skills: Fluency in written and spoken English and Local Language. Customer Service Delivery. 
  • Please note that you must have the right to live and work in Tanzania. 

Salary & Benefits
our growing team and enjoy a competitive remuneration package,
discounts on flights and hotel stays. Find out more about working with
us in our website
Go to our Homepage To Get Relevant Information.
Closing date: 24 Jun 2024


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