Airport Services Agent at Emirates (Airline) Tanzania

Emirates (Airline)

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Emirates (Airline) Jobs 2024

Airport Services Agent
Airport Services Agent at Emirates (Airline) June 2024
Dar Es Salaam, Tanzania
AIRPORT SERVICES AGENT – TANZANIA – 2400019K
Job Purpose
Working
under the direction of senior Airport Services colleagues, to represent
Emirates and enhance customer service to both arriving and departing
customers. Ensure all operational criteria are completed within
specified time frames as per the criteria set forth by the Company’s
commercial, safety and security policies, standards and procedures.

Job Outline:

• Provide assistance to customers on arrival and departure, ensuring high
  quality and professional customer service is maintained at all times.
  These include ascertaining the requirements of various categories of
  customers such as unaccompanied minors, customers with reduced mobility
  etc. ensuring appropriate special services and facilities are provided
  to meet the special service requirements of the customers.
• Co-ordinate the airport operation of chauffeur-driven limousines for
  eligible customers after arrival, and open the Emirates arrival
  information desk.
• Monitor the arrival immigration problems,
  retrieve relevant documentation and report accordingly ensuring
  adherence to all procedures with regard to travel, immigration and
  safety regulations. Monitor check-in including ‘queue-combing’ to keep
  customers informed of checking delays, identifying and giving priority
  to Premium customers and ensure service standards are maintained.
• Assist in the preparation and completion of pre and post flight
  documentation and statistical information to ensure all data is
  accurately accounted for.
• Provide cover in the absence of the
  senior team members during leave/sickness/training as directed by the
  Airport Services Officer or other senior colleague.
• Assist in
  dealing with problems such as delays, disruptions, excess baggage or
  denied boarding including implementation of ‘Options’ within the
  guidelines provided by the Senior Staff on Duty in order to retain
  customers confidence and loyalty. Also ensure eligible customers are
  provided with accommodation and transport as per applicable procedures.
• Where required, assist with check-in, boarding at the gates as per laid
  down procedures, provide announcements, and carry out hand baggage
  removal, handling of late-to gate customers, flight coupon
  reconciliation and head count confirmation to ensure safe and on time
  departure of flights.
• Monitor baggage delivery performance
  against agreed standards, keeping customers informed about any delays or
  irregularities with their baggage to maintain an efficient baggage
  delivery service to customers and monitor files creation and quality of
  baggage services as per Emirates Standard Operating Procedure.
• Support and cover the Emirates Ticket Desk functions, where
  applicable, and undertake ticketing/reservation duties to ensure
  seamless service to customers. Offer full range of Emirates products and
  services to all customers to maximize ticketing revenue. Issue tickets,
  EMD, EBT, make and amend reservations as and when necessary. Re-issue
  and re-calculate fares for customers changing itinerary and make any
  additional collection as required. Carry out Credit Card verification.
  Complete daily ticket sales returns and assist with banking duties as
  required.
• When required support duties in the Emirates lounge.
  Liaise with service providers and supervise contracted staff,
  overseeing catering, cleaning and maintenance operations and ensure
  service standards are met and maintained.

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Qualifications & Experience
Airport Operations. Passenger Handling :

• Minimum
  O Level or equivalent. Must have completed relevant and recognized
  professional training courses in Customer Services and Ground
  Operations. Knowledge of Basic Fares and Ticketing would be
  advantageous.
• Experience: Given the specific requirements at outstations, a minimum of 2 years. Airline Industry experience is required.
• Knowledge/Skills: Fluency in written and spoken English and Local Language. Customer Service Delivery. 
• Please note that you must have the right to live and work in Tanzania. 

Salary & Benefits
Join
our growing team and enjoy a competitive remuneration package,
discounts on flights and hotel stays. Find out more about working with
us in our website www.emirates.com/careers
Go to our Homepage To Get Relevant Information.
Closing date: 24 Jun 2024