|National Bank of Commerce|
Collections & Recoveries Officer
locations Head Office NBC
time type Full time
job requisition id R-15946417
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.
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To negotiate with customers over the telephone and
physically to obtain the customer promise to pay and follow up on the
payments to ensure the debts are being recovered in full. Also to
explain to the defaulting customers on the benefits of paying their
debts timely and consistently.
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contribute positively to the achievement of departmental goals by
contacting customers who have either defaulted on payment or exceeded
their credit limit via telephone to negotiate of the debt and return the
account to an in-order position. (all customer telecommunication should
be done and updated on the system).
- Demonstrating a commitment
to constantly improve negotiation skills by being receptive to feedback
and focusing on win-win solutions.
- Ensure that quality call standards are consistently met and recorded.
with customers to negotiate repayment terms to achieve the best outcome
for the Bank and the customer on accounts in delinquent.
and resolve customer complaints at the first point of contact where
possible in accordance with company policy to prevent complaints from
- Liase with other areas of the business and external
third parties, where necessary with the aim of resolving customer
queries and complaints.
- Proactively identify non-value adding tasks in order to drive a culture of change to improve the business
- Undertake non-telephony activities when required to support the business
- Proactively identify fraudulent accounts to reduce losses to the Bank
with customers to resolve potentially complex financial and/or
emotional situations in order to minimize the cases referred to Team
Leaders and maximize the revenue for the Bank
- Follow up and close all the customer queries and complaints relating to collections and recoveries.
- Preparing the daily/monthly reports
Degrees and Advanced Diplomas – Office Administration, Customer
Excellence – Service Delivery (Meets all of the requirements), Digital
familiarity (Meets some of the requirements and would need further
development), Enabling team success (Meets some of the requirements and
would need further development), Experience in a similar environment,
Openness to change (Meets some of the requirements and would need
further development), Operational administration (Meets some of the
requirements and would need further development), Planning and
organising (Meets all of the requirements)