Collections & Recoveries Officer at NBC Bank Limited

Collections & Recoveries Officer
locations Head Office NBC
time type Full time
job requisition id R-15946417
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.
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Job Summary
To negotiate with customers over the telephone and
physically to obtain the customer promise to pay and follow up on the
payments to ensure the debts are being recovered in full. Also to
explain to the defaulting customers on the benefits of paying their
debts timely and consistently.
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Job Description​

• To
  contribute positively to the achievement of departmental goals by
  contacting customers who have either defaulted on payment or exceeded
  their credit limit via telephone to negotiate of the debt and return the
  account to an in-order position. (all customer telecommunication should
  be done and updated on the system).
• Demonstrating a commitment
  to constantly improve negotiation skills by being receptive to feedback
  and focusing on win-win solutions.
• Ensure that quality call standards are consistently met and recorded.
• Work
  with customers to negotiate repayment terms to achieve the best outcome
  for the Bank and the customer on accounts in delinquent.
• Acknowledge
  and resolve customer complaints at the first point of contact where
  possible in accordance with company policy to prevent complaints from
  escalating.
• Liase with other areas of the business and external
  third parties, where necessary with the aim of resolving customer
  queries and complaints.
• Proactively identify non-value adding tasks in order to drive a culture of change to improve the business
• Undertake non-telephony activities when required to support the business
• Proactively identify fraudulent accounts to reduce losses to the Bank
• Work
  with customers to resolve potentially complex financial and/or
  emotional situations in order to minimize the cases referred to Team
  Leaders and maximize the revenue for the Bank
• Follow up and close all the customer queries and complaints relating to collections and recoveries.
• Preparing the daily/monthly reports

NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2023 (1,475 POSTS)

Qualifications

• Bachelor`s
  Degrees and Advanced Diplomas – Office Administration, Customer
  Excellence – Service Delivery (Meets all of the requirements), Digital
  familiarity (Meets some of the requirements and would need further
  development), Enabling team success (Meets some of the requirements and
  would need further development), Experience in a similar environment,
  Openness to change (Meets some of the requirements and would need
  further development), Operational administration (Meets some of the
  requirements and would need further development), Planning and
  organising (Meets all of the requirements)

Deadline: 2023-02-14.