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Collections & Recoveries Officer at NBC Bank Limited

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National Bank of Commerce
Jobs in Tanzania 2023: New Job Vacancies at National Bank of Commerce (NBC), 2023

Collections & Recoveries Officer
Head Office NBC
time type Full time
job requisition id R-15946417
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.
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Job Summary
To negotiate with customers over the telephone and
physically to obtain the customer promise to pay and follow up on the
payments to ensure the debts are being recovered in full. Also to
explain to the defaulting customers on the benefits of paying their
debts timely and consistently.
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Job Description​

  • To
    contribute positively to the achievement of departmental goals by
    contacting customers who have either defaulted on payment or exceeded
    their credit limit via telephone to negotiate of the debt and return the
    account to an in-order position. (all customer telecommunication should
    be done and updated on the system).
  • Demonstrating a commitment
    to constantly improve negotiation skills by being receptive to feedback
    and focusing on win-win solutions.
  • Ensure that quality call standards are consistently met and recorded.
  • Work
    with customers to negotiate repayment terms to achieve the best outcome
    for the Bank and the customer on accounts in delinquent.
  • Acknowledge
    and resolve customer complaints at the first point of contact where
    possible in accordance with company policy to prevent complaints from
  • Liase with other areas of the business and external
    third parties, where necessary with the aim of resolving customer
    queries and complaints.
  • Proactively identify non-value adding tasks in order to drive a culture of change to improve the business
  • Undertake non-telephony activities when required to support the business
  • Proactively identify fraudulent accounts to reduce losses to the Bank
  • Work
    with customers to resolve potentially complex financial and/or
    emotional situations in order to minimize the cases referred to Team
    Leaders and maximize the revenue for the Bank
  • Follow up and close all the customer queries and complaints relating to collections and recoveries.
  • Preparing the daily/monthly reports
Read Also:



  • Bachelor`s
    Degrees and Advanced Diplomas – Office Administration, Customer
    Excellence – Service Delivery (Meets all of the requirements), Digital
    familiarity (Meets some of the requirements and would need further
    development), Enabling team success (Meets some of the requirements and
    would need further development), Experience in a similar environment,
    Openness to change (Meets some of the requirements and would need
    further development), Operational administration (Meets some of the
    requirements and would need further development), Planning and
    organising (Meets all of the requirements)

Deadline: 2023-02-14.


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