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New Job Vacancy at The Resettlement Support Center (CWS RSC Africa) – Senior Case processing Assistant

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Jobs in Tanzania 2022: New Job Vacancies at Resettlement Support Center Africa (RSC Africa), 2022The Resettlement Support Center (CWS RSC Africa) Jobs 2022

TZ – Senior Case processing Assistant (N)
Full Time Professional
Kasulu – Tanzania, Kasulu, Kigoma, TZ
Requisition ID: 1470
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

Job Description
Job Title: Senior Case Processing Assistant
Reports to: Case Processing/ Processing Support Supervisor
Division: Immigration & Refugee Program+ (IRP+)
Department: Programs, Case Processing
Job Location: Kasulu, Tanzania
Grade Level: Grade 4, Senior Assistant, National

World Service (CWS) is a not-for-profit, faith based organization
transforming communities around the globe through just and sustainable
solutions to hunger, poverty, displacement and disaster. CWS does not
discriminate on the basis of race, color, religion, sex, national
origin, gender identity, genetic information, age, disability or veteran
status in employment or in the provision of services.

Primary Purpose:
position is responsible for applying in-depth USRAP knowledge to
process refugee case files in the most efficient manner. The position is
required to link identified errors to the overall pipeline, submit
data, report recommendations and contribute to the overall case
management of the USRAP pipeline, including counselling of refugee
applicants in various capacities. This position works closely with the
Case Processing Supervisor on workload and work-plan management.



Essential Duties:

  • Completes
    all tasks related to refugee case processing as assigned by the
    supervisor, ensuring adherence to policies and procedures.
  • Demonstrates proficiency in START.
  • Ensures and completes accurate records and updates in START and the physical file.
  • Conducts tasks related to all stages of case processing.
  • Takes
    a lead role in projects within Case Processing including planning
    workflow, providing direction, identifying reporting parameters, setting
    timelines and completing quality control checks on the project.
  • Assesses daily unit reports and recommends work plans, pipeline reviews and clean-up projects.
  • Takes the lead role in the creation of daily work plans in the absence of the Supervisor or as delegated.
  • Runs QC reports on data and identifies action items and reports these findings to the Supervisor.
  • Recommends, prepares and facilitates trainings based on the pipeline review in collaboration with the Supervisor
  • Assists
    in the development of Case Processing/ Refugee Communication
    onboarding, preparing training modules and assisting in their
    implementation as required.
  • Reviews and updates cases in readiness for the next stage in processing.
  • Follow-up with the relevant RSC Africa processing teams to effect the needed changes in processing.
  • Provides guidance to staff with regards to processing inquiries.
  • Ensures
    strict compliance and adherence to the Integrity and Compliance
    Guidelines when working with refugee cases and communicating with
    implementing partners and applicants.
  • Conducts regular quality
    checks on Case Processing Assistants and Case Processing Assistant IIs‘
    work to ensure cases are consistently and correctly updated both in
    START and the physical files.
  • Provides processing feedback and recommends training based on quality checks.
  • Attends scheduled dry runs and provides feedback as necessary.
  • Participates in process reviews.
  • Takes the lead role in hiring and payment of interpreters if needed by the unit.
  • Occasional
    travel to different processing locations to distribute decision
    letters, conduct applicant counselling, scan documents on CIS circuit
    rides and collaborate with IOM during concurrent medical missions.
    Additionally, solicit refugee information for the purpose of case
    processing and updating.
  • Completes other duties as assigned by CWS/RSC Africa Management.

Read Also:



  • Four (4) years of paid work experience is required
  • Prior paid work experience with CWS Africa is preferred


  • Strong written and verbal English skills
  • Demonstrated computer skills, especially Microsoft Word, Excel and Outlook
  • Strong organizational and time management skills
  • Maintain a high performance standard with attention to detail
  • Take initiative in the development and completion of projects

Education & Certifications:

  • Bachelor’s Degree required or four years of paid work experience in lieu of a Bachelor’s degree required.



  • Manage large and diverse workload under pressure with competing priorities.
  • Maintain the integrity of official records;
  • Analyse and solve complex problems and make sound decisions;
  • accurately type 35 wpm with a 93% accuracy rating;
  • follow instructions from the Supervisor with a positive and receptive attitude;
  • deal
    effectively and courteously with a large number of associates, outside
    agencies, refugees and members of the general public;
  • conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
  • pass
    the job knowledge assessments with score of 80% or higher; pass a job
    knowledge assessment in order to be confirmed at the end of probation;
  • take initiative in the development and completion of projects;
  • lead others and address issues as they arise;
  • maintain strict confidentiality with RSC Africa administrative and operational information;
  • effectively manage RSC Africa’s resources;
  • Work with minimal supervision
  • Maintain a high performance standard with attention to detail;
  • Work independently and contribute to overall operations of RSC Africa;
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Important Requirements:

  • Strong English communication skills, both oral and written.
  • Ability to work in a multi-cultural environment is required.
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee.

•COVID-19 vaccination is strongly recommended for all successful candidates.
•This position is based in Nairobi, Kenya/Kampala, Uganda/Pretoria, South Africa
•This position requires use of laptops at all time, therefore competence in Microsoft office packagesis required.
position may require travel throughout sub-Saharan Africa on short
notice and undersometimes difficult conditions to meet demands of a
dynamic operational program.
•A valid passport and the ability to
maintain a valid passport throughout the entire appointment isrequired,
which includes having enough passport pages for travel.
candidate should be of good health, willing and able to travel
extensively in often difficultconditions, and have a high degree of
flexibility. Must obtain a Certificate of Good Health from arecognized
hospital before the start of deployment to UNHCR and have proof of
Yellow Fevervaccination before traveling for RSC Africa.
•Background check which includes references and an educational and criminal check isrequired before the start of employment.
This position requires bending, squatting, crawling, climbing,
kneeling, sitting, standing,walking, pushing/pulling, handling objects
(manual dexterity), reaching above shoulder level, usingfine finger
movements and lifting/carrying heavy loads.
Incumbents in this position will be exposed to excessive noise, marked
changesin temperature and/or humidity, dust and infectious diseases,
harsh weather climates, long workhours, bumpy roads, extended travel,
excessive sun exposure, and non-ventilated spaces.
•This is a full-time position.
employees should be prepared to work from the CWS office within their
location of hire. Remotework arrangements may vary depending on location
and the governing rulings regarding the COVID-19 pandemic.

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