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| CWS |
TZ – Caseworker (N)
Full Time Professional
Kasulu – Tanzania, Kasulu, Kigoma, TZ
Requisition ID: 1472
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
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Job Description
Position Title: Caseworker
Reports To: Field Processing Supervisor
Division: Immigration & Refugee Program+ (IRP+)
Department: Programs, Field Processing
Job Location: Kasulu, Tanzania
Grade Level: Grade 4, Senior Assistant, National
Introduction:
Church
World Service (CWS) is a not-for-profit, faith-based organization
transforming communities around the globe through just and sustainable
solutions to hunger, poverty, displacement and disaster. CWS does not
discriminate on the basis of race, color, religion, sex, national
origin, gender identity, genetic information, age, disability or veteran
status in employment or in the provision of services.
Primary Purpose:
This
position is responsible for implementing all United States Refugee
Admissions Program (USRAP) Field Processing activity at RSC Africa,
ensuring that RSC Africa processing priorities and targets are met, that
standard operating procedures are strictly followed and integrity
maintained throughout the process.
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Essential Duties:
- Achieves
and maintains a high performance standard based on a thorough knowledge
of, and adherence to, established Church World Service Resettlement
Support Centre (CWS/RSC Africa), Department of State (DOS), United
States Citizenship and Immigration Services (USCIS), and Refugee
Processing Centre (RPC) policies and procedures regarding current
refugee processing eligibility criteria, database, and file management
guidelines, the role of US Resettlement Agencies and refugee producing
country conditions. - Travel to field locations as assigned, or
works remotely to conduct resettlement interviews with refugee
applicants, collecting biographical information and establishing refugee
claims, in a dignified and professional manner. - Conducts the
AOR Screening and Pre-screening interviews, either in person or
remotely, per the daily minimums set by Field Processing Department
Management, in a non-confrontational, objective, and dignified manner.
This includes:
– Determining case composition and ensures all refugee
cases are cross-referenced according to established standard operating
procedures.
– Establishing the validity of an applicant’s identity
through verification of all demographic and biographic information
including, but not limited to, names, nationalities, birth dates, and
locations of all immediate family members in order to complete the
refugee case history as required.
– Collecting all identity information including photographs, height, and weight.
– Documenting applicant’s persecution claim.
– Analysing, evaluating, and assessing the eligibility of refugee applicants for final adjudication by USCIS officers. - Prepare cases for USCIS, including reviewing physical file and START database.
- Assists
in Adjudications Circuit Rides, which includes completing
post-Adjudication review updating fingerprints, and preparing and
distributing decision letters. - Runs Quality Check reports to
ensure complete and accurate files, as well as identifies and correct
processing errors prior to USCIS adjudication. - Works with other Programs departments as necessary to properly update cases.
- Assists
as needed in preparing for and execution of circuit rides. This may
include but is not limited to; requisitioning supplies, assisting GSO in
preparation, packing of files, contacting interpreters, clean up at the
end of the circuit ride, and other tasks as assigned by the
Supervisors. - Completes and updates all case files and all database records.
- Writes deferrals and info memos for referring agency action, as required.
- Conducts file reviews in accordance with RSC and USCIS guidelines, paying close attention to detail.
- Assists in various administrative tasks including but not limited to: research, locating files, data entry, and case analysis.
- Analyses
complex cases in consultation with Supervisors in accordance with
established policies and procedures, while remaining open to supervisory
direction. - Trains new staff as required and contributes to the
development of Field Processing Department training procedures and their
implementation. - Contributes to the development and updating of
processing guides for the Field Processing Department in coordination
with Supervisors, Managers and Coordinators. - Undertakes other duties as assigned by CWS/RSC Africa Management.
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Qualifications:
Experience:
- Four (4) year’s paid work experience.
- Casework or previous resettlement/humanitarian experience is an added advantage.
Skills:
- Strong verbal and written English language skills;
- Second language is an advantage; Somali, Tigrinya, French, Amharic, Kinyarwanda or Arabic are preferred;
- Demonstrated computer skills, especially Microsoft Word, Excel, Outlook, PowerPoint;
- Strong organizational and time management skills;
- Meticulous attention to detail.
Education & Certifications:
- Bachelor’s Degree or four (4) years of paid work experience in lieu of a Bachelor’s degree is required.
Recommended:
Abilities:
- Manage a large and diverse workload under pressure with competing priorities.
- Maintain the integrity and confidentiality of official records,
- Analyze and solve complex problems and make sound decisions.
- Work with minimal supervision.
- Maintain a high performance standard with attention to detail.
- Work independently and contribute to the overall operations of RSC Africa.
- Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
- Collaborate with peers, management and other organizational departments in daily work execution.
- Take ownership and responsibility of own work.
- Communicate openly and transparently with peers and management.
- Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
Important Requirements:
- Strong English communication skills, both written and oral.
- Ability to work in a multi-cultural environment required.
- Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
•COVID-19 vaccination is strongly recommended for all successful candidates.
•This position is based in Nairobi, Kenya/Kampala, Uganda/Pretoria, South Africa
•This position requires use of laptops at all time, therefore competence in Microsoft office packagesis required.
•This
position may require travel throughout sub-Saharan Africa on short
notice and undersometimes difficult conditions to meet demands of a
dynamic operational program.
•A valid passport and the ability to
maintain a valid passport throughout the entire appointment isrequired,
which includes having enough passport pages for travel.
•The
candidate should be of good health, willing and able to travel
extensively in often difficultconditions, and have a high degree of
flexibility. Must obtain a Certificate of Good Health from arecognized
hospital before the start of deployment to UNHCR and have proof of
Yellow Fevervaccination before traveling for RSC Africa.
•Background check which includes references and an educational and criminal check isrequired before the start of employment.
•Physical:
This position requires bending, squatting, crawling, climbing,
kneeling, sitting, standing,walking, pushing/pulling, handling objects
(manual dexterity), reaching above shoulder level, usingfine finger
movements and lifting/carrying heavy loads.
•Environmental:
Incumbents in this position will be exposed to excessive noise, marked
changesin temperature and/or humidity, dust and infectious diseases,
harsh weather climates, long workhours, bumpy roads, extended travel,
excessive sun exposure, and non-ventilated spaces.
•This is a full-time position.
•All
employees should be prepared to work from the CWS office within their
location of hire. Remotework arrangements may vary depending on location
and the governing rulings regarding the COVID-19 pandemic.