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| NMB Bank Plc |
Analyst; Card Finance (1 Position(s))
Job Location : Head Office
Job Purpose:
Responsible for making sure all scheme’s accounts are properly
reconciled to avoid loss in revenue; including cost saving initiatives
and analysis of customer behavior to maximize income while putting
controls in place.
Main Responsibilities:
-
Check accuracy of data input by branches for deposits on credit/prepaid
cards accounts and make appropriate adjustments according to internal
procedures and guidelines. - Reconcile accounts on a timely basis to provide account balances to cards management, accountancy and audit.
- Reconcile
the general ledgers to consolidate cards’ revenues and expenses for
profitability reporting and take corrective actions within reasonable
time. - Review all invoices raised by vendors/card schemes dealing with card business and initiate payments.
- Data analysis of networks fees, cards revenues and expenses.
- Analysis of customer behaviour to identify new sources of revenue.
- Ensure accuracy of card business dashboard for performance evaluations.
- Responsible for business case on new and revamped products in the cards industry.
- Monitor internal accounts to follow up targeted cards income and to identify abnormal losses and expenses.
- Guarantee compliance with networks operations rules and regulations to avoid any penalty charges.
- Prepare
reports for NMB Management Team, BOT, QOC and QMR for Visa and
MasterCard respectively and submit them on time as per guidelines
provided by the bank and card schemes. - Master the accounting entries and profitability of cards projects.
- Looking at profitability as per different business line and product.
- Provide support to the settlement and dispute teams.
Knowledge and Skills:
- Understanding of Banking operations and scheme card products.
- Strong Analytical skills
- Self-motivated and ability to work independently.
- Advanced user of Power Point, Excel programs and reconciliation tools.
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- Bachelor’s degree or its equivalent in Business Administration, Banking, Accounting.
- CPA certification or its equivalent.
- A minimum of 3 years’ banking experience preferred in card business.
Job opening date : 26-Aug-2022
Job closing date : 09-Sep-2022
MEP Systems Technician (Fixed Term – 2 Years) (1 Position(s))
Job Location : Head Office
Job Purpose:
Monitor the bank’s data centers power, cooling, physical security,
access control & other low voltage systems at the bank’s primary and
DR data centers
Main Responsibilities:
-
Daily monitoring and escalation to MEP systems engineers, incidents
related to the Data centers power (Utility feeds, Electrical Systems,
Generator systems, UPS, battery strings, etc.), fuel oil systems, BMS,
DCIM, physical security, access control & other low and extra low
voltage systems. - Inspect data centers facilities and equipment for unsafe or malfunctioning conditions
- Provide daily monitoring reports
- Facilities incidents response and customer support.
- Investigate electrical and mechanical failures and report to MEPS systems engineers
- Proactively monitor electrical and mechanical systems parameters and produce daily reports
Knowledge and Skills:
- Knowledge of Electrical/Mechanical power solutions/technologies in the market.
- Ability to work in a fast-changing banking service environment.
- Ability to present technical data in a comprehensive, yet clear manner.
- Competency in monitoring and incident management of electrical/ mechanical systems.
Recommended:
- Bachelor’s degree or its equivalent in Electrical / Mechanical Engineering
- Minimum of 2 years of relevant work experience in electrical power supply/mechanical systems support.
Job opening date : 26-Aug-2022
Job closing date : 09-Sep-2022
Relationship Manager; Mass Affluent (Acquisition) (1 Position(s))
Job Location : Head Office
Job Purpose:
To create new and manage existing relationships effectively to
facilitate the growth of Affluent and Mass Affluent Liability and Asset
portfolio within Private Banking.
Main Responsibilities:
-
Grow the Affluent and Mass Affluent Customer proposition through a
focused market segment approach by creating effective relationships that
maximize revenues and Asset growth. - Establish relationships with key Corporations to offer them financial solutions.
- Support in the launch of products, sales strategy, and campaigns to key segments for profitable and quality business.
- Grow Affluent and Mass Affluent portfolio through Scheme & Non-Scheme Lending
- Exploit the existing customer relationships to create new profitable business opportunities.
- Develop and manage strategic alliances and other third party introductory new business services.
- Source potential organizations and recommend their inclusion in the approved company list
- Advise the business on companies which exhibit high risk policies and practices
- Understand market trends and forecast needs for products and services and deliver on time.
- Work closely with other functions to generate sales leads.
- Work closely with Wholesale Banking/Business Banking Relationship Managers in building relationships with companies
- Generate referrals and Market Intelligence from Wholesale Banking/Business Banking
- Support
Client Acquisitions and relationships to achieve Retail objectives for
Products (Liability & Asset sales) and Digital channel enrolment. - Support the campaign concept and analyze campaign findings against proposals.
- Work
with Product Managers in the development and execution of initiatives
for the acquisition, retention, and growth of target customer base for
liabilities & Assets.
Knowledge and Skills:
- Thorough knowledge of bank products, operations, regulations, and specific markets for Private banking clients
- In-depth knowledge of products, services, and delivery channels available to various companies
- Strong analytical, problem-solving skills, decision making and financial management skills.
- Ability
to identify need for change and to drive the desired changes, adaptable
and flexible in anticipating and realizing marketing opportunities. - Excellent interpersonal and networking skills, internally and externally.
- Excellent writing and presentation skills.
- Ability to develop and implement MIS
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Qualifications and Experience:
- Bachelor’s degree or its equivalent in business related studies
- At least 3 years’ experience in handling private scheme recruitment in financial services.
- Experience in Sales or Relationship management.
- Experience in project management is desirable.
- Experience in business credit and trade services is essential.
Job opening date : 25-Aug-2022
Job closing date : 08-Sep-2022
Relationship Manager SME, Chinese Desk (1 Position(s))
Job Location : Head Office
Job Purpose:
Responsible for growing both Chinese portfolio of Liabilities
(Deposits) and Assets from Small and Medium Enterprises (SMEs), advising
the Business Banking department on business strategy, assisting SME
Business Bankers /Relationship Officers/Branch Managers in recruiting
business customers to ensure SME business growth.
Main Responsibilities:
-
Actively selling SME deposits, lending, and cross selling of other
banks products to Chinese clients (Forex, Fund Transfer, Internet
Banking etc.) - Appraise Chinese SME credit applications above
the SME Business Banker limit from branches and provide recommendations
for decision making - Take a leading role in driving Chinese SME
activity, through networking and promoting SME activity with SME
Relationship officers and branch managers. - Actively build the
capacity of the SME Business Bankers through on-going mentoring and
support to ensure quality credit application and Business Growth. - Monitor and review the SME Business Bankers performance to ensure that the targets are met.
- Review
with Relationship Officer client feedback, market intelligence,
workshops/focus group reports and review product design and performance
to establish if change, redesign, or re-launch is appropriate. - Co-ordinate
budget objectives of the responsibility area on the SME products to
ensure targets are achieved as per approved budget. - Ensure that
customer satisfaction for the SME is achieved by providing accurate
advice for selling in line with customers’ expectations. - Preparing
budget and projections for the SME loan and deposit products. The
budget to include the list of existing, prospective, and potential
customers to benefit from the loan and deposit products
Knowledge and Skills:
- Credit analysis skills.
- Excellent customer relationship management skills
- Sound understanding of the bank’s loan products, policies, and procedures
- Good understanding of Chinese Culture
- Conversant with standard computer applications (Excel, Word, and Access).
- Good communication with high proficiency in the use of Chinese, English and Kiswahili
- Good business management, leadership, coaching, and team building skills.
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Qualifications and Experience:
- Bachelor’s degree or its equivalent in Finance, Accounting, banking and or its equivalent.
- Minimum of 3 years’ relevant experience in Retail Banking (SME Business)
- Experience working with Chinese customers or managing Chinese clients is a must
Job opening date : 26-Aug-2022
Job closing date : 09-Sep-2022
Reconciliation Analyst. (1 Position(s))
Job Location : Head Office
Job Purpose:
Be responsible for performing reconciliation of mobile transactions and
ensuring customer refunds are completed in a timely manner. Ensure all
balances are reconciled and differences settled with Bank of Tanzania,
Mobile Network Operators (MNOs) or other financial service providers.
Main Responsibilities:
-
Conduct periodic global reconciliations and on demand basis of all
balances with MNOs/BOT TIPS and ensure all differences are identified
and reconciled within the agreed timeframes. - Manage daily
transactions reconciliation with Mobile Network Operators (MNOs) and
other stakeholders to ensure reports are shared as per agreed SLAs and
exceptions settled in a timely manner. - Supervise processing of
mobile banking reconciliation and ensure all reconciliation jobs are
accurately processed and in a timely manner. - Prepare vouchers
for customer refunds and other reversals of mobile banking transactions;
ensure entries are posted in a timely manner as per agreed SLA. - Prepare
vouchers showing computation of monthly commission including all
relevant taxes, ensure commission entries are posted in a timely manner
as per agreed SLA. - Prepare daily mobile banking status/summary
reports showing successful, failed (reversed/refunded) and auto reversed
transactions. - Assist the line manager to prepare periodic (Risk
and Compliance Committee and Managements reports) and on demand status/
summary reports for internal circulation - Analyze
trends/performance of mobile transactions to identify any technical
hitches that require immediate attention from the technical team. - Ensure timely and authentic escalation of all issues requiring attention of Line Manager and/or Head of Department
- Ensure
issues/queries received from Customer Experience and internal customers
through NMB Cure are resolved within the agreed turn-around-time (TAT) - Keep custody of reconciliation reports and refund/reversal vouchers to ensure there is an audit trail
- Participate in Mobile Banking projects/new products conception as may be deemed necessary
- Initiate weekly or Monthly team meetings and drive actions for closure of all issues raised.
Knowledge and Skills:
- Understanding of Reconciliation and Banking Operations processes, risks and controls.
- Conversant in Computer applications; preferably in Excel.
- Good communication skills; both oral and written
- Teamwork/Personal Effectiveness, time management, adaptability.
- Interpersonal skills
Qualifications and Experience:
-
Bachelor’s degree or its equivalent in Accounts, Finance, Banking,
Business Administration, Risk, or any other business-related field. - Working
experience of at least 5 years in banking operations or MNOs/Financial
service operations with not less than 2 years in a reconciliation role.
Job opening date : 26-Aug-2022
Job closing date : 02-Sep-2022
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NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
