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New Employment Vacancy at National Bank of Commerce (NBC) – Application Support Specialist

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AJIRA LEO
National Bank of Commerce (NBC)
Jobs in Tanzania 2020: New Job Vacancies at National Bank of Commerce (NBC) 2020

Position: Application Support Specialist
Location: Head Office NBC
Type: Full time 
Job ID: R-15910672
Overview
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.

Job Summary
• Responsible for Core Banking Systems and
Peripheral Applications technical support, issue/incident resolution and
daily maintenance on a spectrum of business logic in line with
operational requirement.
• Analyzing and establishing the root causes of application errors/failures.

Monitoring Systems availability and reliability to ensure Technology
effectively meets the service targets in accordance with planned
business objectives .
• Engage in supporting Business strategic
projects requirements and deliverables within expected timelines with
highest standards of Customer service.
• Supporting innovation & digitization of payments processes to uphold convenience and risk free processing.
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Job Description​
Key Responsibilities

  • Providing
    technical support to teams within the organization, and to external
    clients when required, troubleshoot to restore application use in the
    event of a failure
  • Support and troubleshoot software, typically working with both end users and developers.
  • Responding
    to technical problems that occur abruptly and require immediate
    solutions, identifying and resolving technical issues.
  • Providing
    necessary technical support relating to various applications,
    system-level software, compilers, and other general computing
    applications.
  • Determine availability requirements for new applications or enhancements to existing applications.
  • Optimizing software application performance, installing updates, and performing debugging procedures.
  • Analyze software application functionality and suggesting improvements.
  • Ensuring effective front end and back end functionality of applications.
  • Translate customer needs and requirements into application solutions.
  • Drive
    innovation related to Application within the bank for the purpose of
    improving efficiency and productivity in order to achieve revenue
    targets.
  • Define the key targets of availability required for the
    applications and their components that underpin a new or enhanced IT
    application as the basis for an SLA agreement
  • Maintain an awareness of technology best practices that support application availability
  • Perform end of day/ month batch run for core banking applications
  • Involvement in delivering key Projects requirements successfully within expectations
  • Multi-tasking and building capacity in effectively managing all available Core Banking systems and peripheral Applications
  • Support UAT testing challenges related to Applications for new projects or enhancements and perform sanity testing
  • Creation
    of new products in core banking Application that are related to new
    projects or business requirement as per current market or customers
    need.
  • Perform periodic reviews and tests of established Business
    Continuity Plans and procedures, reporting findings to management and
    making recommendations for improvements as needed
  • The ability to conceptualize automated solutions and understand the prescribed design architecture
  • An aptitude for problem solving, with the ability to take a logical route to the source of an error
  • Work with developers and application owners to implement the change & document it
  • Troubleshooting and providing solutions for production issues raise by either end user
  • Run EOD/EOM/EOY batches by the time primary data centre will be moved in country
  • Manage Oracle and SQL Databases.
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Qualifications and Experience

  • Bachelor Degree in Electrical, Electronic & Telecommunications or Computer Engineering (Preferred)
  • Oracle and Microsoft SQL Databases certification will be of added advantage
  • At least 3 years’ hands on experience working with Oracle or Microsoft SQL Databases
  • Knowledge of banking/ branch operations
  • ITIL certification
  • 5 years relevant experience in IT support or equivalent related experience
  • Excellent verbal and written communication skills
  • experience with problem-solving and trouble-shooting
  • Experience in several computer programs and data interfaces.
  • Working knowledge of basic network configuration
  • Strategic Thinking (Solid)
  • Strong analytical mind.
  • Complex problem solving skills
  • Experience with integrations with Bank products/systems is an added advantage.
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Qualifications
Experience in a similar environment, National Certificate – Information Technology
Deadline: 30th September, 2020.

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