Food & Beverage – Host / Hostess at Johari Rotana Tanzania

Food & Beverage – Host / Hostess
Food & Beverage – Host / Hostess at Johari Rotana Tanzania April 2024
Job Description
We are currently looking for dynamic, and self-motivated Food and
Beverage professionals who want to move their careers forward.
As a
Hostess you are responsible to receive and give a warm welcome to our
Guests, providing an efficient and courteous approach at all times.

General Duties and Responsibilities:

• Offer consistently professional, friendly, warm and engaging service
• Welcome Guests to the assigned outlet, receive and conduct Guests to
  tables, ensure that they are attended to and be available for them at
  all times as a point of contact
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Set up the outlet prior to the business hours along with the service team
• Coordinate with the service team in making necessary arrangements
  according to floor plan for reservations or blocking off reserved tables
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well-being of all Guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a Guest requests
• Contribute in setting up the outlets database
• Reassure the Guests’ satisfaction upon their departure
• Operate in a safe and environmentally friendly way to protect guests’
  and employees’ health and safety, as well as protect and conserve the
  environment
• Comply with the hotel environmental, health and safety policies and procedures

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Skills
The ideal candidate will be customer driven and an extremely proactive
and ‘switched on’ personality with an outgoing, charismatic and
approachable character. You will work well under pressure in a
fast-paced environment and be a great team player, who thrives in
working with a multi-cultural team and guests alike, while possessing
following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork