Cash Manager at National Bank of Commerce (NBC) Ltd

National Bank of Commerce

Cash Manager
Cash Manager at NBC Bank Limited April 2024
remote type Hybrid
locations Head Office NBC
time type Full time
job requisition id R-15963567
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.

Job Summary

Driving Business Development and Growth – 40%

• Drive
  digital agenda for SME and Commercial clients to drive scale especially
  on customer acquisition as well as convenient transactions.
• Take major operating and investment decisions for Cash unit especially around collections and payment channels.
• Generate,
  evaluate and make recommendations for Cash to the Head of Transactional
  Banking and where relevant to the in-country leadership and wider RBB
  leadership.
• Monitor and ensure that Key Performance Indicators for Cash are achieved.
• Drive
  an effective strategy, business model and customer value proposition
  that focuses on building and deepening relationships with existing and
  new profitable customers.
• Cascade Cash strategies to the Cash team and to all the Branches.
• Frequently monitor performance of the Cash to ensure growth in all areas is achieved.
• Understand the business drivers and issues that have impact on the performance of Cash and proactively manage them.
• Establish and embed the values, behaviors and risk appetite that underpin the achievement of the Cash objectives.
• Grow
  the teams’ portfolio profitability by identifying new and existing
  customer potential including sales opportunities and new product
  promotion initiatives.
• Proactively research competitive threats/opportunities within the team’s market and geographical area.
• Create
  a suitable structure for the best cash finance products, including end
  to end process flow between front office and back-office functions.
• Independently receive, solve, and recommend practical solutions on Technical Cash queries for NBC valued customers.
• Liaise with business bankers to deliver seamless after sale service for Cash transactions.
• Ensure
  to circulate information on regulatory changes by government
  authorities/agencies, Central Bank of Tanzania and Absa Group Limited
  with regards to Cash or effect on any products offering to the Business
  banking Management
• Perform all other duties as reasonably assigned.

Customer Service Management – 25%

• Act as the Business Bank face to the Cash customers and develop strong business networks.
• Generate
  proposals to increase the value of the Business Banking portfolio,
  through identification of new markets and or product opportunities,
  including potential alliances.
• Ensure Cash service excellence
  through continuous monitoring of results of customer surveys Le. NPS
  against target service quality standards.
• Collaborate cross-functionally to provide a high standard of service delivery.
• Engage in high-net-worth client meetings as needed for complex scenarios reviews and consultations.
• Monitor levels of complaints and quality of handling. Analyze, seek and thereafter implement solutions to improve.

People Management and Development -25%

• Develop and communicate an annual resource and capacity plan for the Cash Unit.
• Effective
  resource management/planning that reflects current and future business
  requirements, ensuring that the correct balance of numbers, skills, and
  experience, by playing an active role in attracting the best-in-class
  talents.
• Build and develop a high performing team, through embedding performance management and coaching.
• Maximize
  performance of the team by identifying development and training needs
  and ensure coaching or delivery of training takes place.
• Drive employee development and engagement to achieve a high-performance climate and culture.
• Conduct effective performance management for direct reports.
• Create
  an empowering environment for direct reports, encouraging individual
  ownership and initiative and ensure they do the same for their staff.
• Initiate
  HR processes for direct reports when required e.g. disciplinary
  process, leave management, learning and development, talent
  identification etc. in consultation with HR.

Risk, Control and Compliance Management -10%

• Ensure
  that all activities and duties are carried out in full compliance with
  regulatory requirements, Enterprise-Wide Risk Management Framework and
  internal NBC Policies and Policy Standards.
• Ensure all controls for Cash products are adhered by various stakeholders within the bank.
• Understand and manage risks and risk events (incidents) relevant to the role.
• Contribute
  and deliver to the improvement of the risk profile by delivering
  improved governance, risk management, controls, and compliance
  requirements.
• All mandatory training completed by the deadline.
• Work
  with the Governance teams to understand what actions are required to
  close out Audit finding and implement required actions.

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Education and Experience Required

• Bachelors
  Degree / Advance Diploma or Equivalent qualification in Finance,
  Accounting, Economics, Business Administration, or any other related
  field.
• At least 5 years of experience in Leadership as well as Cash Management.

Knowledge & Skills: (Maximum of 6) Competencies: (Maximum of 8 competencies)

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating
• Strong solutioning, selling and negotiation skills.
• Excellent diagnostic skills and rigorous approach to problem solving.
• Excellent communication and sound financial skills
• Excellent comprehension skills to understand and Interpret industry data and economic trends.
• A Strong formal presentation skill to gain acceptance to solutions, both internally and externally
• Strong Leadership and team-working skills
• Basic IT knowledge as well as core banking platform. i.e. Flex
• Strong formal presentation skills to gain acceptance to business cases, solutions, internally and externally.

Qualifications

• Analytical
  Thinking – Advanced (Meets all of the requirements), Bachelor`s Degrees
  and Advanced Diplomas – Business, Commerce and Management Studies,
  Commercial mindset – Senior (Meets all of the requirements), Customer
  Excellence – Service Management (Meets all of the requirements), Digital
  familiarity (Meets all of the requirements), Experience in a similar
  environment at specialist level, Openness to change (Meets some of the
  requirements and would need further development)

Deadline: 2024-04-19.