Charge Back Analyst at ABSA Bank Limited

Jobs in Tanzania 2024: New Job Vacancies at ABSA Group Limited 2024

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ABSA Group Limited Jobs 2024

About Us

Truly African
We are a diversified standalone
African financial services group, delivering an integrated set of
products and services across personal and business banking, corporate
and investment banking, wealth, investment management and insurance.

Absa
Group Limited is listed on the JSE and is one of Africa’s largest
diversified financial services groups with a presence in 12 countries
across the continent and around 41 000 employees.

Absa Group Limited
is listed on the JSE and is one of Africa’s largest diversified
financial services groups with a presence in 12 countries across the
continent and around 41 000 employees.

We
own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius,
Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in
Tanzania and National Bank of Commerce), Uganda and Zambia. We also have
representative offices in Namibia and Nigeria, as well as insurance
operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and
Zambia.

Charge Back Analyst
Charge Back Analyst at ABSA Bank Limited April 2024

• locations Absa House – ABT
• time type Full time
• job requisition id R-15963619

Empowering Africa’s tomorrow, together…one story at a time
With
over 100 years of rich history and strongly positioned as a local bank
with regional and international expertise, a career with our family
offers the opportunity to be part of this exciting growth journey, to
reset our future and shape our destiny as a proudly African group.

My Career Development Portal:
Wherever you are in your career, we are here for you. Design your
future. Discover leading-edge guidance, tools and support to unlock your
potential. You are Absa. You are possibility.

Job Summary
Purpose of the role:
 Analyzing Disputed card
transactions (chargeback’s) and making decisions based on the Schemes
(visa, Amex $ MasterCard etc.) rules and regulations as well as per
schemes prescribed time scale.
 Ensuring minimal or nil bank
exposure /losses due to delays or processing of disputed card
transactions that’s not in line with the Chargebacks rules and
procedures.
 Processing Chargebacks, Pre-Arbitration, Arbitration,
Pre-Compliance and Compliance cases against the bank and eliminating
loss emanating from these cases.
 Initiating good faith, Pre-Arbitration, and arbitration cases in Favour of Absa Bank Tanzania Ltd.

Work hand in hand with the team leader to identify risk and help in
implementing controls in the investigating process of card transaction.
 Support Absa Africa Card business

Job Description
Main accountabilities and approximate time split
Processing UPI, MasterCard and Visa chargeback’s 70%

• Receiving incoming chargeback’s reports and ascertaining their correctness of the entries.
• Analysing
  received chargeback and making decisions that will transfer the
  disputed debit to the Issuer, Merchant, or our P& L.
• Checking out large amounts chargeback and giving them high priority.
• Diarizing & following up outstanding Chargebacks for action.
• Raising history sheet for all fresh chargeback and reviewing diarized, outstanding Chargebacks for action.
• Educate/familiarize
  yourself with the Visa, MasterCard & UPI Chargeback procedures,
  Absacard procedures & On-line operating systems for proper
  processing of chargebacks.
• Matching chargeback with retrieved documents and those from issuers.
• Raise Pre –Arbitration, Arbitration cases.
• Monitor and respond to incoming Arbitration, Pre-Arbitration and Pre-Compliances cases.
• Balancing & Monitoring Chargeback suspense accounts
• Close customer queries as per Absa policy
• Resolve card holder issues in a timely manner.
• Monitor and close cases on BOC.
• Continuously challenge the status quo for improved efficiency

Visa, UPI and MasterCard online 15%

• Logging into Visa, UPI and MasterCard online and download all incoming docs and print them- where necessary.
• Scan all represented documents and upload them to the issuer.
• Print all incoming Pre-Arbitration, Arbitration and Pre-Compliance cases

Self-5%

• Agree performance development objective with the team leader.
• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development

Risk and Controls Objectives

• Develop a deep understanding of the process and risk within the Cards Business as a whole.
• Ensure
  that there is regular reading of current manuals and procedures from
  Visa, UPI and MasterCard to be able to deal with the duty.
• Proper processing of Chargebacks as per strict rules, regulations & timeframes.
• Regularly
  monitoring of the schemes operating systems (i.e. Visa online,
  MasterCard on-line etc.) for monitoring and controlling performance on
  downloading of issuer documents, submission of represented chargebacks,
  outstanding Arbitration and Pre-Arbitration cases.
• Ensure that
  all activities and duties are carried out in full compliance with
  regulatory requirements, Enterprise-Wide Risk Management Framework and
  internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Technical skills / Competencies
Competencies:
Skills & Competencies

• People leadership – including strong communications, coaching and people development skills.
• Planning & Organizing
• Effective interpersonal skills (questioning and listening)
• Outstanding Customer Service
• Enthusiastic and customer focused attitude
• Adaptable to and able to lead change.
• Performance Management

Essential and preferred Experience
Essential

• Understand of Absa Africa Strategy, operating structure and interfaces with other function
• Good understanding of full range of Absa Africa service strategy
• Banking risk and compliance approaches
• Banking products, processes and services
• Customer service standards
• IT literate

Preferred

• Knowledge of card business
• Fast learner

Absa Values

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