Customer Service Officer at Mkombozi Commercial Bank PLC (MKCB)

Jobs in Tanzania 2025: New Employment Opportunities at MKOMBOZI Commercial Bank Plc (MKCB) 2025

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Mkombozi Commercial Bank PLC Jobs 2025

Customer Service Officer
Job Overview

Customer Service Officer at Mkombozi Commercial Bank PLC May 2025

Customer Service Officer
Mkombozi Commercial Bank PLC (MKCB)
Geita
Mkombozi
Commercial Bank PLC (MKCB) started as an initiative of the Tanzania
Episcopal Conference in 2009 to establish a Commercial Bank
Mkombozi
Commercial Bank PLC (MKCB) started as an initiative of the Tanzania
Episcopal Conference in 2009 to establish a Commercial Bank with the
main objective of serving and supporting the emerging Tanzanian
businesses for provision of financial services.

MKCB
target markets are small and medium sized entrepreneurs, companies,
SACCOS, intitutions such as schools, universities, hospitals and
corporations. MKCB serves the need of growing companies, middle-market
and large corporations, institutional investors, financial institutions
and Government entities.

Job title: Customer Service Officer
Organization: MKOMBOZI Commercial Bank
Job Type: Full-time
Education: Bachelor degree in Business Administration, or related field.
Technical skills / competencies: 

• Strong interpersonal and communication skills.
• Customer-focused with the ability to handle multiple inquiries and resolve issues efficiently.
• Detail-oriented with strong organizational skills.
• Proficient in the use of banking software and technology platforms.
• Ability to educate and advise customers on banking products and services.
• Problem-solving and decision-making skills.

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Job overview:
Promptly
and efficiently manage the Contact Centre inbound calls and hotline
professionally. The job holder will also handle customer
requests/enquiries from all the bank’s channels. Escalation and
following up as necessary, in order to ensure that quality customer
service is maintained at all times and compliance with the established
service standards.

Application details:
This is Full-time Job, Send CV and cover letter to the email below.
Deadline: 02nd June 2025
Email: recruitment@mkombozinbank.co.tz
Go to our Homepage To Get Relevant Information.
NB: Only shortlisted candidates will be contacted given the volume of applications.