Call Centre Officer(BOII) at Exim Bank Limited April 2025

Call Centre Officer(BOII) at Exim Bank Limited April 2025

Job Description
Handling inbound and outbound calls from customers to take orders,
answer inquiries and questions, handle complaints, troubleshoot
problems, provide information and tele sales.Handling inbound and
outbound calls from customers to take orders, answer inquiries and
questions, handle complaints, troubleshoot problems, provide information
and tele sales.

Roles & Responsibilities
• Answer inbound calls as well as assist customers who have specific inquiries.
• Build customer’s interest in the service and products offered by the bank.
• Provide personalized customer service of the highest level.
• Update the existing database with changes and status of each customer/prospective customer.
• Good verbal and oral communication skills-fast and correct ability to
create grammatically correct responses without any spelling errors. The
person should also know what to write while utilizing web
communication, be able to quickly recognize signals of disgruntled
customer and be able to respond without getting angry.
• Ability to comprehend, capture as well as interpret basis customer information.
• Ability to treat people with respect under all circumstances, instill
trust in others besides upholding the value of the Bank.
• Sound
judgmental powers, ability to manage difficult customers situation, to
respond promptly to needs of the customers, solicit feedback to improve
service, respond to request for services/ assistance.
• Ability to adopt to change, meet the changing demands of the work environment, any delays, or other unexpected demands.
• Dependability: to follow instructions as well as take responsibility for their actions and keep commitments
• Analyze the various part of the problem properly and develop logical solutions.
• Quality management- look for means of improving as well as promoting quality.
• Ability to make efficient use of resources.
• Ability to work well as part of a team to exhibit objectively and be
open-minded towards the ideas and views of others, give as well as
welcome feedback, contribute to building team spirit aid others to
succeed.
• Degree in Business Administration or any relevant skills.
• A minimum of two years outbound call center experience.
• Required language proficiency.