Systems Administrator at Bank Of Africa Tanzania Limited (BOA)

Systems Administrator at Bank Of Africa Tanzania Limited (BOA) June 2025

Bank Of Africa Tanzania Limited (BOA)
Dar es Salaam
BOA Tanzania, is one of the commercial banks in Tanzania that have been licensed by the Bank of Tanzania.
Grade: Senior Officer
Job Type: Full-time
Department: Operations & Support Department
Unit: ICT
Reporting Line: Senior Manager – Information Technology

Purpose of the Job
The Systems Administrator will play a critical role in supporting the
Information and Communication Technology (1CT) Department by ensuring
the stable, secure, and efficient operation of the bank’s IT
infrastructure. This includes maintaining servers, operating systems,
and related systems to support business operations and safeguard data
integrity.

The incumbent will be responsible for installing, configuring, and
maintaining physical and virtual servers, performing system backup,
restoration testing, monitoring, conducting routine maintenance, and
responding to incidents. The role also involves ensuring systems
compliance with security and regulatory requirements, while optimizing
performance and supporting business continuity initiatives.

Main Functions
Server and Systems Management

• Monitoring and optimize system performance to ensure availability and
  reliability.
• Perform regular data backups and recovery testing to support
  disaster recovery and business continuity.Troubleshoot and resolve
  system issues, including hardware and software faults.
• Maintain and
  update documentation on configurations, processes, and
  procedures.
• Coordinate system upgrades and deployments in collaboration
  with ICT
  teams and external vendors. 
• Provide user support and technical guidance 

Main activities of the function
Server and Systems Management

• Install, configure, and maintain physical and virtual servers, ensuring
  compatibility with business applications.Manage server roles such as
  file servers, application servers, domain controllers, DNS, DHCP, and
  mail servers.Administer virtualization platforms (e.g., VMware, Hyper-V)
  for optimized resource utilization. 

Systems Monitoring, Maintenance and Administration

• Monitor system health, performance metrics, and resource utilization
  using monitoring tools.Identify and proactively resolve system
  bottlenecks, hardware failures, and performance issuesConduct regular
  preventive maintenance and system tuning 

Daily Operational Checks:

• Monitor the status of physical and virtual servers and data center
  environmental conditions to ensure optimal operational parameters (e.g.,
  temperature, humidity, power).Verify replication health at the DR site
  on the Virtualization
  Platform and Core Banking System (CBS) to ensure data integrity and
  failover readiness.Perform routine maintenance on the CBS, including
  data backup,
  replication, and recovery processes, and optimize databases to maintain
  performance, availability, and security.Check for antivirus updates and
  protection status across all servers
  and ATMs to ensure systems remain protected from malware and
  threats.Monitor UPS systems in the data center to confirm power
  continuity
  and backup readiness. Ensure all security patches and updates for
  operating systems and applications are reviewed, tested, and
  applied.Review system alerts and automated notifications delivered via
  email or SMS to detect and respond to incidents promptly. 

Scheduled Monitoring and Testing:

• Perform weekly reviews of support team reports, identifying recurring
  issues or gaps in resolution.Conduct quarterly backup restoration tests
  for CBS and mission-critical systems to validate data
  recoverability.Carry out semi-annual business continuity and disaster
  recovery
  (BC/DR) tests, including scenario planning and system recovery
  simulations.Maintain and periodically update test servers for critical
  systems to support development, testing, and patch validation. 

System Configuration and Administration:

• Manage and update Group Policies (GPOs) within the Domain Controller to
  enforce security, access, and configuration standards.Administer and
  maintain the Disaster Recovery (DR) site
  infrastructure, ensuring synchronization with production and readiness
  for switchover.Oversee the renewal of digital certificates for all
  servers and
  applications to prevent service disruptions and maintain secure
  communication.Manage the EMC storage infrastructure, including
  configuration,
  monitoring, provisioning, and performance optimization for both
  production and DR environments.Oversee virtualization infrastructure
  (e.g., VMware/Hyper-V),
  including the creation of virtual servers, allocation of compute
  resources, and host-level maintenance.Administer server resource
  allocation, including disk storage provisioning, capacity monitoring,
  and volume management.Monitor and manage the server log system, ensuring
  logs are
  archived, analyzed, and retained in compliance with policy and audit
  requirements. 

Documentation and Compliance:

• Maintain a current inventory of business systems, including system
  dependencies and ownership.Document application and database
  architectures, operational
  procedures, backup and restoration test results for internal use and
  audits.Administer and track vendor support contracts and software
  licenses to ensure coverage for keySystems and timely renewals.Address
  and remediate audit findings timely, ensuring full compliance with
  internal, regulatory, andExternal audit recommendations.

Other Responsibilities:

• Carry out any additional duties as assigned by superiors in support of ICT operations and strategic objectives. 

Coordinate system upgrades and deployments

• In collaboration with internal ICT teams and external vendors, ensuring
  minimal disruption to business operations.This includes planning,
  testing, scheduling, execution,
  post-deployment validation, and documenting the change as per change
  management procedures.Internal and external relations of the function 

Internal functional links

• All entities of the Bank.In particular: the ICT Department. 

External partners

• Group Information Technology support (PASS).Vendors. 

Expected results of the function
High Availability and Reliability of IT Systems

• All critical banking systems operate with minimal downtime and meet or exceed defined service level agreements (SLAs). 

Secure and Compliant IT Environment

• Systems are hardened, regularly patched, and monitored to prevent
  unauthorized access or vulnerabilities, in full compliance with
  regulatory requirements and internal IT security policies. 

Successful Data Backup and Recovery Readiness

• Regular and verified backups are available, and restoration tests
  confirm the organization’s ability to recover critical data and systems
  in the event of failure or disaster. 

Timely Execution of System Upgrades and Changes

• System upgrades, patches, and deployments are executed without
  disrupting business operations, following a structured change management
  process. 

Accurate and Up-to-Date System Documentation

• All systems, configurations, procedures, and inventories are
  thoroughly documented and kept current to support audits,
  troubleshooting, and continuity of operations. 

Internal and external relations of the function
Qualitative criteria

• Adherence to IT Policies and Regulatory StandardsProactive
  Problem-Solving and ResponsivenessQuality of Documentation and Knowledge
  Sharing 

Qualitative criteria

• Adherence to IT Policies and Regulatory StandardsProactive
  Problem-Solving and ResponsivenessQuality of Documentation and Knowledge
  Sharing 

Competency Profile
Education

• Bachelor’s degree in computer science, Information and Communications Technology, System Engineering or related field 

Knowledge required.

• Industry certifications (e.g., MCSA/MCSE, CompTlA Server+, Linux+,
  VMware Certified Professional, Oracle certifications) are
  preferred.Minimum of 3-5 years’ experience in systems administration,
  preferably in a regulated financial institution.Strong understanding of
  enterprise IT environments, Windows/Linux servers, and virtualization
  technologies.Hands-on experience with system monitoring tools (e.g.
  Nagios,
  Zabbix, SolarWinds), backup solutions (e.g.Veeam, Acronis, NetBackup),
  and security tools (e.g., antivirus, SIEM).Knowledge of IT security
  frameworks (e.g., NIST, ISO/IEC 27001) and banking ICT compliance
  standards.Ability to work under pressure, manage priorities, and
  communicate
  effectively with both technical and non-technical stakeholders. 

Experience/ Knowledge/ Know-how

• Experience in System Administration. Job Type: Full-time

Human qualities and skills

• Have a good sense of listening and communication skills.Be able to take
  the necessary step back to understand the queries.Have ease in
  interpersonal relationships.Have a sense of initiative, a sense of
  responsibility and the ability to work independently and in a
  team.Discipline, rigor, discretion, sense of organization and
  integrity.Good Sense of training and Strength in making
  proposals.Dynamism and diplomacy.
  Systems Administrator at Bank Of Africa Tanzania Limited (BOA)

Mode of Application: 
This is Full-time Job, Send your CV and Application Letter to hr@boatanzania.co.tz
Application deadline: 26th June. 2025
Go to our Homepage To Get Relevant Information.
NOTE: We shall communicate to only successful candidates who will meet all the requirements above.