Locally Engaged Information Technology Professional at Embassy of Canada in Tanzania

Jobs
in Tanzania 2025: New Jobs Vacancies at The High Commission of Canada in
Tanzania 2025

💥UNASUBIRI NINI? FOLLOW US ON INSTAGRAM. CLICK HERE!💥

High Commission of Canada in Tanzania Jobs 2025

Locally Engaged Information Technology Professional (LEITP)

Locally Engaged Information Technology Professional (LEITP) at Embassy of Canada in Tanzania June 2025

Selection Process Nº: 212999-6
Salary:
TZS 52,764,899 (The remuneration for this position is currently being
reviewed to reflect updated benchmarks. Final salary details will be
confirmed prior to appointment)
Contract Type: Indeterminate (Full-time)
Term
Details: This position is a Locally Engaged Staff position, subject to
the Terms and Conditions of Employment for LES in Tanzania.
Job Type: Full-time
Job Function: Officer
Classification: LE – O1
Location: the High Commission of Canada to Tanzania
Number of Vacancies: 1

Summary of Duties:
Under the supervision of Global Affairs Canada, the incumbent will perform the following key functions:

• Identify, resolve, and document Information Management and Technology (IM/IT) incidents reported by mission clients
• Provide technical and procedural guidance on the use of LAN and associated IM/IT equipment
• Provide one-on-one IM/IT coaching to mission clients as required/requested
• Document
  resolutions of common or recurring IM/IT incidents for mission clients
  and share information with IM/IT support community
• Monitor the mission’s IM/IT ticketing system and mission’s IM/IT mailbox on a day-to-day basis to action IM/IT incidents
• Setup, support, and disassemble temporary IM/IT equipment required by sections or programs in/out of the mission
• Identify, analyze, and document problems encountered on the IM/IT infrastructure
• Coordinate and facilitate assistance from outside service technicians (3rd party support) as required
• Provide technical and procedural guidance on the use of Audio/Video conferencing and associated equipment
• Keep
  abreast of IM/IT developments within and outside of Global Affairs
  Canada and if appropriate, recommend use at the mission for added
  efficiencies and cost savings
• Provide mission staff advice and guidance regarding cloud applications such as Microsoft 365

Area of Selection:
This
external competition is open to all applicants eligible to legally work
in Tanzania who meet all essential qualifications and whose
applications are received by the closing date, including High Commission
employees (term, indeterminate and temporary) as well as spouses of
Canada-based staff.

Please note that the High Commission of Canada to Tanzania does not sponsor work authorizations directly or indirectly.

The
Government of Canada is an equal opportunities employer and welcomes
applications from diverse sections of the community. Candidates will be
considered based on merit. Our organization offers an inclusive
workplace where respect, teamwork, and collaboration are part of our
culture. Canada’s missions abroad are committed to promoting and
supporting an environment free from harassment and discrimination, as
well as encouraging and supporting employees to learn and develop their
skills and competencies.

ESSENTIAL QUALIFICATIONS
Candidates will initially be screened against the Essential Qualifications relating to education, language* and experience.
Candidates must clearly demonstrate when applying to the position how they meet each of these essential qualifications.
*Language will be assessed further during the process.

Education:

• Candidates
  will be required to provide proof of the completion of their education.
  Graduation from a college or university with a specialization in
  computer science or related discipline. Job Type: Full-time

Language: 

• Proficiency in English, both written and oral
• Proficiency in Kiswahili, both written and oral

Experience:

• A
  minimum of 2 years of experience providing direct Information
  Management and Technology support and coaching to users by e-mail,
  video/telephone conference, Microsoft Remote Assistance and in person,
  within a Service Desk environment, supporting Microsoft Windows products
  and devices
• A minimum of 2 years of experience in supporting a Local Area Network (LAN) and its components
• A
  minimum of 2 years of experience in supporting and managing standard
  end-user computing devices, such as Microsoft Windows-based desktops and
  laptops, as well as smartphones (Android and/or iOS)
• A minimum of 1 year of experience in supporting Microsoft 365 collaboration tools such as Teams and SharePoint

RATED REQUIREMENTS
The
Rated Requirements are part of the essential qualifications and are
relating to knowledge, abilities and competencies. Methods of assessment
for rated requirements may include, but are not limited to, a written
examination, an oral interview (online pre-recorded/live or in-person),
role-play, practical tests, presentations and/or psychometric
assessment.

Knowledge:

• Knowledge
  of industry standard Information Management and Technology (IM/IT)
  elements such as user interfaces, devices, connectivity options, and
  collaboration tools
• Knowledge of documenting, troubleshooting
  and escalating techniques used in the resolution of technical incidents
  pertaining to Information Management and Technology devices and
  infrastructure
• Knowledge of the capabilities and functionality
  of the Microsoft 365 suite of applications such as Teams, OneDrive, and
  SharePoint and how they support collaboration

Competencies: 

• Client Focus
• Showing Initiative and being action-oriented 
• Working effectively with others (Teamwork)
• Analytical Thinking
• Integrity and Respect
• Continuous Learning
• Ability to setup a workstation, lift IT equipment and run cables

Asset Qualifications:
Preference
may be given to candidates who meet the Asset Qualifications. Where
applicable, candidates must clearly demonstrate how they meet any asset
qualifications.

Language: 

• Proficiency in French, both written and oral

Experience: 

• Experience working in an international environment such as an Embassy, International Organization or Multi-National company
• Tracking and escalating service issues using a problem tracking system such as BMC Remedy

Certifications:

• Certification in Microsoft 365, Office 365, Teams, SharePoint, etc
• IT Service Management Certification such as ITIL

Operational Requirements:

• Ability to work overtime if required
• Annual leave dates may be restricted due to operational needs
• Undergo training as required
• As a member of the Canadian diplomatic presence abroad, requirement to adhere to Canada’s Code on Values and Ethics
• Hours of Work: 37.5 hours per week, 5 days a week
• Be able to stand for longer periods, bend, kneel and lift up to 20kg

Conditions of Employment:
Conditions
of employment must be met or complied with before being appointed to a
particular position, and are to be maintained throughout the employment
while being the incumbent of this position.
– Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.
–
Security screening: Obtain and maintain a Reliability Status (security
level) which includes a criminal and credit background check from the
Government of Canada covering the entire employment period.
This is Full-time Job, To submit your application, please follow the link provided below.
Closing date for application: 03rd July, 2025 at 23:59 UTC/GMT +3:00