Community Assistant at Westerwelle Startup Haus Arusha April 2025

Community Assistant – Westerwelle Startup Haus Arusha
Community Assistant at Westerwelle April 2025

Community Assistant at Westerwelle Startup Haus Arusha April 2025

About the job Community Assistant – Westerwelle Startup Haus Arusha
Job Type: Full-time
Location: Arusha, Tanzania

About Westerwelle Startup Haus Arusha
Westerwelle
Startup Haus Arusha (WSHA) is a startup hub empowering local
entrepreneurs and supporting the innovation ecosystem in Tanzania. The
hub offers co-working space to its members, runs in-house incubation and
acceleration programmes, and hosts regular events with stakeholders
from the ecosystem. Headquartered in Berlin, the Westerwelle Foundation
currently operates hubs in Rwanda, Tanzania, Tunisia, and Kenya. It runs
support programmes focused on business ideation, proof of concept, and
international acceleration. The Arusha hub provides a collaborative
space for startups to develop and connect with other stakeholders.

Overview:
We
are looking for a Community Assistant to support the implementation of
community-building activities and ensure smooth day-to-day operations at
our space. As the WSHA Community Assistant, you will work closely with
the Community & Marketing Manager to create a vibrant, engaging, and
well-organized environment for our members, partners, and visitors.

The
Community Assistant plays a key role in welcoming guests, assisting
members with daily needs, and maintaining the coworking space. You will
support the onboarding of new members, manage communication on internal
platforms, and help gather feedback to improve the overall community
experience. This role also involves organizing and executing community
events, coordinating logistics, and supporting coworking space sales by
giving tours and responding to inquiries.

The Community
Assistant is an active, on-the-ground presence within the space, helping
to foster strong connections among members and ensuring the community
remains engaged and supported. You will contribute to building a space
that reflects the energy and values of WSHAs entrepreneurial ecosystem.
The Community Assistant reports directly to the Community &
Marketing Manager and collaborates with the Global Director of Community
& Marketing.

Responsibilities
Community & Space

• Manages the reception and gives tours to prospective clients
• Supports with ad hoc member requests (Room booking, printing, etc.)
• Maintains good relations with all community members (co-working, programmes & partners)
• Ensures space is clean and orderly and takes care of small space improvements
• Supports with community inventory ordering (inform Finance & Operations to order supplies if/when needed)
• Supports with co-working contract management
• Onboards new members (Intro to space and other members to make everyone feel welcome)
• Ensures Nexudus is up to date with member details
• Community platform: Replies to all messages and posts on WSH channel
• Gathers feedback from members through satisfaction surveys
• Manages who has access to the space (registering and removing members from biometrics)

Coworking Sales 

• Gives space tours to prospective clients
• Responds to incoming coworking and event inquiries via email, phone, and walk-ins

Events 

• Supports with the organization of community events with support from Community & Marketing Manager
• Supports with organization of large programme events with support from Community & Marketing Manager escP0A8 CzLcif
• Coordinates event logistics (e.g. space preparations) with support from Community & Marketing Manager

Requirements

• Demonstrated experience in customer service and client relationship
  management, with a strong focus on responsiveness and problem-solving.
• Proven ability to handle administrative duties with precision, efficiency, and strong organizational skills.
• Fluency in both English and Swahili is required; proficiency in additional languages is a plus.
• Familiarity with coworking platforms (e.g., Nexudus) and digital communication tools is advantageous.

Skills and Competencies 

• Exceptional interpersonal abilities, with a friendly and approachable demeanor that fosters trust and connection among members.
• Highly detail-oriented with a proactive approach to maintaining order, consistency, and quality.
• Outstanding verbal and written communication skills; able to connect
  with a diverse community and communicate clearly across channels.
• Proficient in productivity and project management tools such as Asana,
  Microsoft Office Suite, Google Workspace, and similar platforms.
• Adaptable and self-motivated, capable of thriving in a dynamic, fast-paced setting with evolving priorities.
• Confident public speaker and natural networker, comfortable hosting events and speaking in front of groups.
• Strong logistical and coordination skills, particularly in organizing
  events, handling scheduling, and managing multiple tasks simultaneously.

Personal Attributes 

• Reliable
  and trustworthy, demonstrating a high level of integrity, ownership,
  and follow-through in all tasks and responsibilities.
• Warm, empathetic, and service-oriented, with a natural talent for creating inclusive and welcoming environments.
• Energetic and curious, with a strong passion for entrepreneurship, innovation, and community building.
• A team player with a collaborative mindset who is always ready to pitch in and support others.
• Open to feedback and continuous learning, with a growth mindset and a positive, solutions-focused attitude.

How to Apply:
Please submit your resume via this link below, as well as answer relevant questions.
NOTE:
We use internal AI detection tools as part of our recruitment process.
We therefore ask applicants to refrain from using AI-generated responses
when answering these questions, as authenticity, originality, and your
own voice are important to us.
We look forward to hearing from you and exploring how you can contribute to the success of Westerwelle Startup Haus Arusha.
Deadline: April 27th, 2025
Go to our Homepage To Get Relevant Information. This is Full-time Job, To submit your application, please follow the link provided below.