Customer Service Officer at VisionFund Tanzania Microfinance Bank Ltd

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International (VFI) 2025

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Customer Service Officer
Customer Service Officer at VisionFund Tanzania Microfinance Bank Ltd April 2025

Ajira Mpya VisionFund Tanzania Microfinance Bank Ltd April 2025

VISIONFUND TANZANIA MICROFINANCE BANK LTD
VACANCIES
VisionFund
Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a
fast growing and reputable Micro Finance Bank (MFB), has a loan book of
more than TZs. 44 billion and more than 60,000 customer base, more that
5,000 of them being small holder farmers. VFT- MFB is seeking to employ a
dynamic and committed Tanzanian young men & women who have passion
for people’s economic development to fill in the vacant position.

Position: Customer Service Officer
Reporting to: Operations Manager and Administratively reporting to Business Centre Manager
Responsibility:

• Provides support to Business Centre(Branch) in day to day activities related to data entry in VFT MFB system,
• Provide satisfactory customer service.
• Main tasks Ensure approval documents are in place for manual data entry,
• Supervise, Effects & Confirm Mobile change & ATM requests and registration at the Business Center
• Register the bank pay in slips and issue receipts to the respective clients
• Initiate payments, and submit to Finance
• Prepares all journals
• Acts as a member of the branch credit committee and branch delinquency committee.
• Searches customers in Credit info to confirm if they are eligible to take loan.
• Initiate disbursement process at branch level and forward to credit department
• Leads
  the disbursement process, physically confirms clients during
  disbursement and reports any missing or problematic clients to central
  processing personnel
• Payments and Petty cash management
• Customer Service/Directs customers to respective officer or right channel
• Savings Mobilizations/Ensure KYC of saving accounts are approved by BCM

Education/Experience

• Degree or Diploma holder in Accounting, Finance, Microfinance or Business
• Administration Must have a clear understanding of data entry and technology
• Very good knowledge and comfort dealing with financial information
• Very good analytical & reporting skills
• Proficient in Microsoft Office application
• Be a good leader
• Very good communication and marketing skills (both written and verbal)

About our working environment & organization culture.
VisionFund
Tanzania Microfinance Bank has a calm and harmonious working
environment where staffs are highly valued. Good work is recognized and
rewarded accordingly and there is an opportunity to grow professionally
and spiritually.

VisionFund Tanzania Microfinance Bank takes our
Safeguarding responsibilities seriously and is committed to providing
an environment that is safe from harm or abuse for adults, including
clients, as well as children. Candidates will undergo criminal record
and background/ reference check prior to employment.
Female applicants are particularly encouraged to apply!!

Mode of Application:
Interested
and suitably qualified individuals should; Forward their application
letter, attaching certified copies of their academic and professional
certificates, detailed CV’s with three referees and National ID to application@vftz.co.tz
All applications should be addressed to;

The Chief Executive Officer,
VisionFund Tanzania Microfinance Bank Limited
P.O. Box 1546, Arusha, TANZANIA.

The position should be the subject of the email application.
The deadline for the application is on 23rd April, 2025.
N.B. Only short-listed candidates will be contacted.
Disclaimer
VisionFund
Tanzania Microfinance Bank would like to inform the general public that
it has not engaged any consultant/agent to conduct recruitment on its
behalf.