Agent Care Officer at BURN Manufacturing Tanzania Ltd May 2024

Agent Care Officer
Agent Care Officer at BURN Manufacturing Tanzania Limited May 2024
About the role
BURN
is looking for an Agent Care Officer who will be responsible for
providing support and assistance to agents or representatives ensuring
that agents have the necessary resources, guidance, and well-being
support to effectively carry out their roles and provide exceptional
customer service.

Duties and Responsibilities

• Daily agent network management, including calls to agents, interface for sales operations, reconciliation and commercial
• Agent engagement through performance data from sales operations,
  collecting field feedback from agents, and overseeing the resolution of
  open agent tickets.
• Ensure the flow of agent-related information upwards and downwards.
• Ensure the daily reporting and escalation of all agent’s issues collected by the agent care officers to the TSMs and TLs
• Ensure the tracking and reporting of all agent care activities conducted
• Coordinate PJPs (Personal Journey Plan) per Agent and TSM (Territory
  Sales Manager) by the agent care officers, leading the process to clean
  up the database
• Ensure that the team is conducting daily agent training and mentoring of agents through calls
• Ensure Agent quality and recruitment checklist by the agent care officers
• Support sales target
• Daily/Weekly feedback report to Tl, TSM, Country lead

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Skills and Experience

• Bachelor’s degree in arts, business, environmental science, project Management or a related field.
• A minimum of 3 years of experience in sales support, preferably in the
  clean cooking industry, solar or related environmental sectors.
• Effective communicator
• Efficient planner and collaborator
• Behave Ethically: Understand ethical behaviour and business practices
  and ensure that your behaviour and the behaviour of others are
  consistent with these standards and align with the values of the
  organization.
• Communicate Effectively: Speak, listen, and write
  in a clear, thorough, and timely manner using appropriate and effective
  communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve the organization’s operations and create new opportunities.
• Foster Teamwork: Work cooperatively and effectively with others to set
  goals, resolve problems, and make decisions that enhance organizational
  effectiveness.
• Lead: Positively influence others to achieve results that are in the organization’s best interest.
• Make Decisions: Assess situations to determine the importance, urgency,
  and risks, and make clear decisions that are timely and, in the
  organization’s, best interests.
• Organize: Set priorities,
  develop a work schedule, monitor progress towards goals, and track
  details/data/information/activities.
• Plan: Determine strategies
  to move the organization forward, set goals, create, and implement
  action plans, and evaluate the process and results.
• Solve
  Problems: Assess problem situations to identify causes, gather and
  process relevant information, generate possible solutions, and make
  recommendations and/or resolve the problem.
• Qualified Female Candidates encouraged to Apply

BURN
does not charge a fee at any stage of the recruitment process
(application, interview, meeting, processing, training, or any other
fees).