23 New Job Vacancies at NMB Bank Plc January, 2023 – Various Posts

Batch Processing Administrator (1 Position(s))
Job Location : Head Office
Job Purpose:
Batch
Processing Administrator is responsible for running the end of day
process in the Core Banking System (CBS). The position requires an
aptitude and energy to work in the night shift as End of day (EOD) for
the Bank is run on a daily basis.
Support
Branches to ensure they also end the day smoothly and all business
units process the batch on time before the actual Head office EOD Run.

Main Responsibilities:

• Handle incoming queries related to EOD from branches and head office and escalate to level 2 if there is a complex case.
• Actively run EOD batch and ensure that it is completed within 2- 4 hours.
• Immediately escalate any incident in EOD process to second level support team available on call.
• Ensure
  that the core banking system users are allowed to login to the system
  by activating the login time level 30 minutes before branches or
  business open for a day.
• Restrict access to the system to avoid users to login in disallowed time to avoid fraud.
• Go
  the extra mile to resolve incidents related to EOD and all issues which
  need to be resolved by 3rd level support to be logged in my oracle
  Support portal.
• Ensure the CBS Application is refreshed to improve the system performance before allowing all users to login.
• Throughout the EOD process, they maintain detailed records of EOD incidents in a special knowledge base tool.
• Support
  department – wide operations by creating, editing, and maintaining IT
  documents. This can include Frequently Asked Questions (FAQs) documents
  for users that detail common issues and how to resolve them without
  opening a service desk or My oracle support (MOS) ticket.
• Submission of End of Day/End of Month /End of Year reports immediately after the process is completed.

Knowledge and Skills:

• In-depth knowledge of the bank operations, procedures and systems
• Ability to absorb and retain information quickly
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation
• Ability to fast type and submission of EOD batches.
• Excellent written and spoken communication skills
• Substantial experience in IT support to customers
• Problem Solving skills
• Must be attentive to details.
• Time Management skills and should be able to set priorities when handling multiple cases.
• Team collaboration skills – routinely work with other IT personnel to resolve user issues.
• Excellent technical and computer skills

Recommended:
Download Your National ID (NIDA) Number  Here | Download NAMBA NA KITAMBULISHO CHAKO CHA NIDA. BONYEZA HAPA!

Qualifications and Experience:

• Bachelor’s degree or its equivalent in Computer Science or related disciplines from a recognized institution.
• At least 2 years working experience in banking specifically in batch processing

Head; Financial Crime Compliance (1 Position(s))
Job Location : Head Office
Job Purpose:
Responsible
for setting strategic direction on financial crime risk management
framework for the bank, and in steering the development, implementation,
and monitoring of progress against a set strategy to manage financial
crime risks within appetite to avoid material financial and reputational
damage and protect clients’ money and assets.

Responsible for
the development, implementation, and maintenance of an effective
tactical and strategic financial crime compliance program necessary to
support and protect the business against financial crime risks (i.e.,
money laundering, terrorist financing, bribery and corruption, fraud and
sanctions) and related reputational risks.

As a designated Money
Laundering Reporting Officer (MLRO), the Head of Financial Crime
Compliance (FCC) is responsible for conducting investigations into
suspected and known money laundering, terrorist financing and other
similar irregularities in a professional and cost-effective manner and
report suspicious transactions (STRs) to the Financial Intelligence Unit
(FIU).

Main Responsibilities:
Strategy

• Set
  and implement the FCC vision and strategy consistent with the
  department’s vision and strategy in support of the bank’s strategic
  direction and growth aspirations.
• Ensure that there is adequate
  support (people, processes, tools, frameworks, systems) in the Unit for
  necessary FCC deliverables.
• Promote the culture and practice of
  compliance with the bank’s policies and standards (including conducting
  business within regulatory and policies’ requirements and to high
  ethical standards) and embed the bank’s Code of Conduct.

Business

• Ensure
  key changes to FCC related laws, rules and regulations are timely
  communicated and cascaded to the respective businesses / functions.
• Build
  and maintain an effective and constructive relationship with businesses
  and functional stakeholders that is based on trust, capability and
  integrity, providing timely, responsive and quality FCC related advice
  and guidance to enable the bank to meet its strategic objectives.
• Provide
  advice, analysis (and challenge when appropriate) to the business,
  including product design, new business initiatives, remedial activities,
  and transactional advice.
• Support relevant stakeholders to make
  decisions based on current and possible future policies, practices, and
  trends, and provide robust challenge to all relevant business and
  functions stakeholders where activities are outside of risk tolerance /
  appetite.
• Keep track of and provide advice to relevant
  stakeholders on the interpretation and application of regulatory
  expectations, laws, best practices, and FCC policies.
• Provide
  formal training on financial crime risk (anti-money laundering (AML),
  anti-bribery & corruption (ABC), fraud and sanctions) to all
  relevant employees.
• Proactively monitor regulatory developments
  to manage the regulatory impact on the bank’s business and its
  operations and flagging any potential hotspots and risks.
• Act as a center of expertise, providing regulatory advice and recommendations on financial crime risk issues / matters.

Risk Management

• Develop,
  keep up-to-date and recommend for approval by the relevant Management /
  Board Committee, appropriate policies, processes and manuals to address
  financial crime risks, aligning with the relevant regulatory
  requirements.
• Provide governance and oversight on implementation
  of FCC policies, procedures and processes (AML surveillance, client
  screening, risk assessments, etc.) to manage FC risks.
• Within
  the bank’s Enterprise Risk Management Framework, establish and maintain
  appropriate risk-based compliance framework for identifying, assessing,
  managing, mitigating and reporting financial crime risks across the
  bank.
• Identify and assess sources of financial crime risks and
  ensure that system and controls are appropriate to mitigate and manage
  risks within acceptable risk tolerance levels.
• Understand the
  technical aspects of system relevant to CDD, Client Risk Assessments,
  Name and Transactions Screening, Transactions Monitoring and Case
  Management.
• Drive and lead continuous discussions to support
  revisions / fine tuning of the AML and fraud transaction monitoring
  rules to ensure alignment with the evolving risk profile.
• Establish
  and maintain watchlists used for customer and transactions screening
  and various other due diligence and investigative purposes.
• Make
  recommendations (and /or implement) to relevant stakeholders on
  possible risk management responses to identified risks and /or findings
  of concerns from investigations.
• Anticipate horizon risks in the
  area of financial crime that may have a significant impact on the bank
  and develop effective strategies to mitigate such horizon risks.
• Conduct
  money laundering, terrorist financing and proliferation financing risk
  assessments and oversee the review and analysis of the client base to
  identify and manage risk clients.
• Design and monitor programs
  designed to detect, investigate, and report potentially suspicious
  transactions, fraud, and other possible violations of laws, regulations,
  policies, and/or procedures. Keep an updated register of STRs and fraud
  cases.
• Provide intelligence on specific clients, client types
  and emerging risk typologies to support calibration of the bank’s risk
  methodologies.
• Collect and collate intelligence information on
  the current trend and typologies of frauds and advise management on the
  risk mitigation plans.

Governance

• Attend relevant leadership meetings and provide relevant reports to senior management and governance / risk committees.
• Ensure tracking and remediation of financial crime risk related regulatory findings.
• Inform
  senior management and relevant regulators of serious regulatory
  breaches (or where risk tolerances have been breached) and ensure that
  actions are taken quickly to remediate and/or activities are ceased.
• Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations.
• Track
  significant issues arising from FCC metrics, assurance activities,
  audit reviews and regulatory inspections, proving validation of issue
  closure where necessary.
• Propose control improvements, enhancements and simplifications where appropriate.
• Be
  accountable for identification and escalation of potential FC risks and
  issues to senior management through appropriate governance channels.
• Collect, analyze and interpret data in reports to senior management and relevant governance / risk committees.
• Analyze
  and interpret data to produce reports that help the bank identify and
  manage emerging areas of financial crime risk / vulnerability and thus
  drive the relevant remediation actions.

Regulatory Relationship

• Ensure
  that all activity and transactions that are identified as potentially
  suspicious are investigated and reported to the Financial Intelligence
  Unit (FIU), where applicable.
• Interact with law enforcement and other outside entities regarding loss recovery including court ordered restitution.
• Liaison
  with national / international law enforcement agencies and financial
  industry representatives to proactively identify financial crime trends
  and organized criminal attacks for development and implementation of
  appropriate mitigation control measures.
• Build trust through meeting regulatory commitments and having regular briefings / engagements with regulators.
• Drive
  proactive engagement in regulatory reform, including ensuring
  identification and escalation of regulatory reform proposals,
  participation in internal regulatory reform forums and memberships of
  external industry forums.

People & Talent

• Promote
  and embed a culture of openness, trust and risk awareness, where
  ethical, legal, regulatory and policy compliant conduct is a norm.
• Lead
  through example and build the appropriate culture and values. Set
  appropriate tone and expectations from the team and work in
  collaboration with risk and control partners.
• Assess capability
  and skills of the team on an ongoing basis to ensure alignment of skill
  set to the risk management demand of the business.
• Support the
  provision of ongoing training and development of people and ensure that
  holders of all critical functions are competent, suitably skilled and
  qualified for their roles ensuring that they have effective supervision
  in place to mitigate any risks.
• Provide leadership, management and coaching to direct reports to ensure are highly engaged and performing to their potential.
• Ensure
  direct reports have clearly articulated and well understood roles and
  responsibilities through meaningful and accurate job descriptions.

Projects / Change Management

• Accountable for key FCC change programmes.
• Maintain
  workplans specific to FCC projects / initiatives and communicate the
  same to stakeholders in a regular and timely fashion to inform and seek
  inputs.
• Drive and stimulate an environment where forward
  planning, prioritization and deadline management lead to efficient work
  practices and streamlined functional activities and processes.

Knowledge and Skills:

• Good understanding and appreciation of compliance risk management practices.
• Good knowledge and understanding of applicable regulatory requirements and banking laws.
• Good understanding of current and anticipated regulatory environment requirements and supervisory expectations.
• Strong analytical skills and confidence in interrogating data, processes, and interviewing stakeholders.
• Able to interpret and communicate clearly to the business the application of relevant rules and regulations.
• Personal
  authority, integrity and ethics, with proven ability to establish
  relationships and exert influence at senior levels both internally and
  externally.
• Takes responsibility, ownership and accountability for own tasks and work output.
• Proactive and creative approach to work, self-motivated and pragmatic.
• Sharp business acumen, including the ability to assess risks.
• Ability
  to communicate effectively, orally and in writing, with senior internal
  and external audiences – to educate, persuade, negotiate, gain
  decisions, enforce.
• Strong leadership qualities, excellent inter-personal skills, and multi-cultural awareness.

Qualifications and Experience:

• Bachelor’s degree or its equivalent in Law / Banking / Economics / Finance or related qualifications
• Any additional relevant financial crime compliance related professional certifications will be an added advantage.
• At
  least 10 years of experience in Risk management, Governance,
  Compliance, Financial Crime compliance especially in conducting
  financial crime related investigations, including frauds.
• Minimum of 5 years in a leadership / managerial position.
• Experience
  in designing and implementing programs, policies, and procedures that
  will ensure compliance with local and international standards and best
  practices.

Head; Regulatory Affairs & Advisory (1 Position(s))
Job Location : Head Office
Job Purpose:

• Managing
  the bank’s regulatory relationships and ensuring that the bank adheres
  to the applicable laws, regulations and the ethical standards consistent
  with supporting the bank’s strategic direction and growth aspirations.
• Providing
  independent risk control, specialist advice and constructive challenge
  to enable the bank’s businesses and functions to comply with regulatory
  and compliance requirements and to meet their commitments.
• To
  identify and assess the compliance risks associated with the bank’s
  current and proposed future business activities, including new products,
  new business relationships and any extension of operations or network.

Main Responsibilities:
Strategy

• Support
  the Chief Compliance Officer to set and implement the vision and
  strategy for the department in support of the bank’s strategic direction
  and growth aspirations.
• Ensure that there is adequate support
  (people, processes, tools, frameworks, systems) in the Regulatory
  Affairs Unit to support sustainable business growth and address
  regulatory risks.
• Promote the culture and practice of compliance
  with the bank’s policies and standards (including conducting business
  within regulatory and policies’ requirements and to high ethical
  standards) and embed the bank’s Code of Conduct.
• Provide input to the operating model design of the relevant compliance and business processes.

Business

• Develop
  a comprehensive understanding of the bank’s business model, strategy,
  and product and services in order to provide substantive oversight,
  support and challenge to enable sustainable business growth.
• Build
  and maintain an effective and constructive relationship with businesses
  and functional stakeholders that is based on trust, capability and
  integrity, providing timely, responsive and quality compliance related
  advice and guidance to enable the bank to meet its strategic objectives.
• Provide
  advice, analysis (and challenge when appropriate) to the business,
  including product design, new business initiatives, remedial activities
  and transactional advice.
• Support relevant stakeholders to make
  decisions based on current and possible future policies, practices and
  trends, and provide robust challenge to all relevant business and
  functions stakeholders where activities are outside of risk tolerance or
  appetite.
• Work closely with the businesses and functions to
  provide timely advice to ensure compliance with all relevant laws,
  regulations and internal policies and support the transition to
  proactive and preemptive compliance risk mitigations.
• Keep track
  of and provide advice to relevant stakeholders on the interpretation
  and application of regulatory expectations, laws, best practices and
  compliance policies.

Risk Management

• Develop,
  keep up-to-date and recommend for approval by the relevant Management
  or Board Committee, appropriate policies, processes and manuals to
  address compliance risk aligning with the relevant regulatory
  requirements.
• Monitor regulatory developments to identify and
  escalate the need for new or amended policies and procedures. Keep an
  updated tracker of the bank’s policies and procedures.
• Within
  the bank’s Enterprise Risk Management Framework, establish and maintain
  appropriate risk-based compliance framework for identifying, assessing,
  managing, mitigating and reporting compliance risks across the bank.
• Proactively
  look for ways to improve the control environment by considering what
  could go wrong in the processes you operate and how errors could be
  prevented.
• Identify and assess sources of regulatory risks and
  ensure that system and controls are appropriate to mitigate and manage
  risks within acceptable risk tolerance levels.
• Analyze and
  interpret data to produce reports that help the bank identify and manage
  emerging areas of risk or vulnerability and thus drive the relevant
  remediation actions
• Anticipate horizon compliance risks that may
  have a significant impact on the bank and develop effective strategies
  to mitigate such horizon risks.
• Ensure proactive and timely
  identification, assessment, advice and dissemination of evolving
  regulatory changes, practices and associated risks, and proactive
  engagement in regulatory reform.
• In the event of serious
  regulatory breaches or where risk tolerances have been breached, ensure
  that senior management and relevant regulators are informed and that
  actions are taken quickly to remediate and/or activities are ceased.
• Attend relevant leadership meetings and provide relevant reports to senior management and governance or risk committees.
• Track
  regulatory issues arising from compliance metrics, assurance
  activities, audit reviews and regulatory inspections, proving validation
  of issue closure where necessary.
• Maintain the relevant
  registers (i.e., Obligations Register, Regulatory Liaison, Regulatory
  Returns, etc.) to log, track and monitor regulatory obligations and
  commitments.
• Assist in overseeing relevant administration and licensing as per regulatory requirements.

Regulatory Relationship

• Anticipate,
  assess, and communicate key regulatory risk trends for management
  consideration and drive development and implementation of appropriate
  mitigation control measures.
• Manage the regulatory relationships with will all the bank’s regulators, whose rules NMB Bank is subject to.
• Ensure
  that key changes (to laws, rules, regulations) are timely communicated
  and cascaded to the respective businesses or functions.
• Develop
  and track implementation of the engagement plan with the relevant
  stakeholders (i.e. Government, Regulators and policy makers).
• Build trust through meeting regulatory commitments and having regular briefings / engagements with regulators.
• Proactively
  monitor regulatory developments to manage the regulatory impact on the
  bank’s business and its operations and flagging any potential hotspots
  and risks.
• Drive proactive engagement in regulatory reform,
  including ensuring identification and escalation of regulatory reform
  proposals, participation in internal regulatory reform forums and
  memberships of external industry forums.
• Identify and keep an inventory available to all staff of essential laws and regulations pertinent to the bank.
• Provide
  advice on applicable laws, regulations, rules, and standards and inform
  the relevant stakeholders about any developments in these areas and any
  policy that need to be in place.
• Ensure the bank is properly
  prepared for routine regulatory examinations, audits, and supervisory
  inspections, as well as to managing the responses from the business.

People & Talent

• Promote
  and embed a culture of openness, trust, and risk awareness, where
  ethical, legal, regulatory and policy compliant conduct is a norm.
• Lead
  through example and build the appropriate culture and values. Set
  appropriate tone and expectations from the team and work in
  collaboration with risk and control partners.
• Assess capability
  and skills of the team on an ongoing basis to ensure alignment of skill
  set to the risk management demand of the business.
• Support the
  provision of ongoing training and development of people and ensure that
  holders of all critical functions are competent, suitably skilled, and
  qualified for their roles ensuring that they have effective supervision
  in place to mitigate any risks.
• Provide leadership, management and coaching to direct reports to ensure are highly engaged and performing to their potential.
• Set
  and monitor job descriptions and objectives for direct reports and
  provide feedback and rewards in line with their performance against
  those accountabilities, responsibilities, and objectives on a continuous
  basis.

Projects/Change Management

• Lead key regulatory change programmes and projects across the businesses and functions.
• Maintain
  work plans specific to regulatory projects or initiatives and
  communicate the same to stakeholders in a regular and timely fashion to
  inform and seek inputs.
• Drive and stimulate an environment where
  forward planning, prioritization and deadline management lead to
  efficient work practices and streamlined functional activities and
  processes.

Knowledge and Skills:

• Good understanding and appreciation of compliance risk management practices.
• Good knowledge and understanding of applicable regulatory requirements and banking laws.
• Good understanding of current and anticipated regulatory environment requirements and supervisory expectations.
• Strong analytical skills and confidence in interrogating data, processes, and interviewing stakeholders.
• Able to interpret and communicate clearly to the business the application of relevant rules and regulations.
• Personal
  authority, integrity and ethics, with proven ability to establish
  relationships and exert influence at senior levels both internally and
  externally.
• Takes responsibility, ownership and accountability for own tasks and work output.
• Proactive and creative approach to work, self-motivated and pragmatic.
• Sharp business acumen, including the ability to assess risks.
• Ability
  to communicate effectively, orally and in writing, with senior internal
  and external audiences – to educate, persuade, negotiate, gain
  decisions, enforce.
• Strong leadership qualities, excellent inter-personal skills, and multi-cultural awareness.

Recommended:
Free
CV Writing and Download, Cover/Job Application Letters, Interview
Questions and It’s Best Answers plus Examples. Click Here!

Qualifications and Experience:

• Bachelor’s degree or its equivalent in Law/Banking/Economics/ Finance or related qualifications
• Any additional relevant compliance related professional certifications will be an added advantage
• At least 10 years of banking experience in Compliance, Risk management, Governance, Audit, or any other related fields.
• Minimum of 5 years in a leadership/ managerial position.
• Experience
  in designing and implementing programs, policies, and procedures that
  will ensure compliance with local and international standards and best
  practices.

Manager; Cyber Forensics (1 Position(s))
Job Location : Head Office
Job Purpose:
The
purpose of this job is to support the bank in fighting against cyber
related frauds and developing a robust fraud management plan aiming at
identifying cyber risks and loopholes in bank’s system, products and
service as well as operating procedures.
The role will also
contribute to the implementation, maintenance and enhancement of control
framework to the entire enterprise with the view of controlling and
monitoring cyber related financial crimes.

Main Responsibilities:

• Ensure
  that there is adequate support (people, processes, tools, frameworks,
  systems) in the Unit for necessary cyber related fraud investigations
  deliverables.
• Develop a good understanding of the bank’s range of products and services.
• Develop
  close working relationships with business lines and other key groups
  (including Technology, IT Risk and other FCC teams) to aid the
  detection, prevention and proactive response to threats.
• Maintain
  a current understanding of the financial crime compliance policies and
  procedures, industry best practices, criminal typology and developing
  trends.
• Working as part of Investigation Team aiming at yielding
  expertise from digital related investigation and provide technical
  findings to support comprehensive investigation report.
• Serve as
  an investigative subject matter expert in conducting research utilizing
  various sources, data and technology in developing intelligence
  products, briefings and recommendations for operations and senior-level
  decision makers
• Being proactive in exercising cyber control and prevent cyber related risk issues.
• Performs cyber related investigations and advice on improvement of cyber security.
• Ensure
  appropriate data handling and documentation of digital evidence, in
  order to maintain data integrity throughout the investigation process.
• Effectively
  lead the planning and execution of forensic and investigative projects,
  including compiling electronic data, performing analysis, and preparing
  recommendations.
• Analyze, report, and monitor loopholes in bank’s system with a view of advising appropriate measures to be taken by management.
• Making
  follow up on matters relating to system and business processes to
  ensure system shortfalls are timely fixed by responsible units.
• Investigate possible security violations, develop impact analysis and recommendations to address issues.
• Ensure
  the management is appropriately informed of all cyber related fraud
  activities and any significant concerns and provide appropriate
  mitigation plans.
• Participate in performing security assessments and attestations with the new bank’s system and application before launched.
• Fully monitor cyber related fraud incidents and perform root cause analysis to determine trends and pattern of perpetrators.
• Participate
  in joint venture with internal and external stakeholders to ensure all
  raised cyber issues are resolved timely and act as liaison officer to
  Law Enforcement Agencies (such as Police, PCCB and DPP) whenever there
  is a need of cyber related information.
• Actively participate in team meetings for improvements to anti-fraud operations.
• Assist with the fraud controls implementation of new business processes and solutions.
• Contribute to the review of fraud risk assessments, scenario analysis and new product or change initiatives.
• Coordinate relevant fraud trainings to develop and maintain knowledge, skills, and capacity.
• Promote
  and embed a culture of openness, trust, and risk awareness, where
  ethical, legal, regulatory and policy compliant conduct is a norm.
• Lead
  through example and build the appropriate culture and values. Set
  appropriate tone and expectations from the team and work in
  collaboration with risk and control partners.
• Drive and
  stimulate an environment where forward planning, prioritization and
  deadline management lead to efficient work practices and streamlined
  operational activities and processes.

Knowledge and Skills:

• Strong
  understanding of tools, techniques and procedures associated with
  online account takeover activity, payment card fraud, merchant and
  point-of-sale compromises, financial malware, crypto currency, social
  engineering schemes and other cyber related fraud types.
• Strong knowledge of online banking and payment products / services.
• Good understanding and appreciation of financial crime risk management practices and applicable laws and regulations.
• Ability
  to perform assigned duties with passion for details, unwavering
  honesty, a determination to getting the truth, uncompromising approach
  in attainment of facts and always with bank’s interests over possible
  personal gains.
• Strong interpersonal skills, and confidence in interrogating data, processes and interviewing stakeholders.
• Ability to conduct multi-source investigations in collecting and analyzing qualitative and quantitative data.
• A creative approach is solving problems, attention to details, well organized and exhibit methodical approach to work.
• A demonstrated analytical and problem-solving skills and ability to recognize non-obvious systems activity patterns.
• Ability
  to work under pressure and remain objective, and ability to meet
  deadlines while working autonomously with minimal oversight.
• Excellent
  communication (oral / written) and presentation skills for
  effectiveness in writing management reports and statements for likely
  use in court processes and presenting findings to various levels of
  management.

Qualifications and Experience:

• Bachelor’s degree or its equivalent in Computer Science, Digital Forensics, Information Technology or equivalent qualifications.
• Proficiency in Information Technology is a must.
• Professional qualifications in financial crime compliance (e.g., CAMS / CFE) will be an added advantage.
• Minimum 5 years’ experience in conducting financial crime related investigations, including frauds.
• Cyber threat and /or cybersecurity experience.
• Experience and /or knowledge of Digital Forensic tools, methodologies and protocols.

Manager; Fraud Monitoring & Data Analytics (1 Position(s))
Job Location : Head Office
Job Purpose:
The
purpose of this job is fraud risk management through continuous
prevention and detection plans, and financial crime intelligence and
analysis. Conduct proactive fraud risk monitoring through Fraud Risk
Management (“FRM”) solutions, transactions exception alerts / reports,
dashboard reviews and validations as appropriate to mitigate fraud
risks.

Main Responsibilities:

• Ensure
  that there is adequate support (people, processes, tools, frameworks,
  systems) in the unit for necessary fraud monitoring deliverables.
• Develop a good understanding of the bank’s range of products and services.
• Develop
  close working relationships with business lines and other key groups,
  including Branch Network, Branch Operations and Control, and Forensic
  teams.
• Maintain a current understanding of transaction
  monitoring policies and procedures, industry best practices, criminal
  typology and developing trends.
• Monitor potentially fraudulent
  patterns of activities and recommend changes to the fraud detection
  system rules, parameters, and thresholds, optimizing fraud prevention
  and detection while minimizing negative customer impact.
• Design
  and implement transaction monitoring techniques in support of the fraud
  risk management program consistent with the bank’s Financial Crime
  Compliance Governance Framework.
• Apply risk and data analytic tools / techniques to optimize and tune relevant detection scenarios and monitoring systems.
• Monitor
  systems activities to generate daily, weekly and /or monthly reports
  identifying trends and /or potential fraud activities.
• Ensure
  management are appropriately informed of all fraud related activities
  and any significant concerns and provide appropriate mitigation plans.
• Daily 24/7 monitoring of fraud risk in the bank systems using FRM solution and appraising head of the unit with findings.
• Carry out transaction exception review and validation as may be appropriate to mitigate fraud risks.
• Ensure
  100 daily review of exception reports with a view to identify suspected
  activities / transactions and submission of summary risk finding
  reports.
• Proactively scrutinize identified system transactions for likely fraud indicators and /or pointers to computer-based frauds.
• Intelligence gathering on frauds and provision of monthly updates to the relevant governance committees / forums.
• Monthly update of the FRM MI tracker / statistics with no overdues.
• Daily
  escalations of exceptions and preparation of monthly, quarterly,
  semi-annual and annual reports on key fraud trends and typologies for
  management actions.
• Contribute to the review of fraud risk assessments, scenario analysis and new product or change initiatives.
• Contact
  customers and other banks to verify transactions and resolve fraud
  related account issues. If fraud is confirmed escalate to the relevant
  unit / investigators for action.
• Resolve customer issues within the scope of the exiting service level agreements.
• Track unresolved items to provide a record of activities and support identification of fraud trends or persistent issues.
• Actively participate in team meetings for improvements to anti-fraud operations.
• Assist with the fraud controls implementation of new business processes and solutions.
• Coordinate relevant fraud trainings to develop and maintain knowledge, skills, and capacity.
• Promote
  and embed a culture of openness, trust, and risk awareness, where
  ethical, legal, regulatory and policy compliant conduct is a norm.
• Lead
  through example and build the appropriate culture and values. Set
  appropriate tone and expectations from the team and work in
  collaboration with risk and control partners.
• Stimulate an
  environment where forward planning, prioritization and deadline
  management lead to efficient work practices and streamlined operational
  activities and processes.

Knowledge and Skills:

• Knowledge
  of the banking system applications (e.g., card systems, credit systems,
  banking operations, etc.) and the various methods and industry best
  practices for in-depth systems analysis.
• In-depth understanding
  of the information technology to enable analysis of system data in
  respect to digital related transactions.
• Familiarity with wide array of fraud monitoring tools, applications, and solutions.
• Good understanding and appreciation of financial crime risk management practices and applicable laws and regulations.
• Ability
  to perform assigned duties with passion for details, unwavering
  honesty, a determination to getting the truth, uncompromising approach
  in attainment of facts and always with bank’s interests over possible
  personal gains.
• A demonstrated analytical and problem-solving skills and ability to recognize non-obvious systems activity patterns.
• Ability
  to analyze system data and exception reports for fraud trends and /or
  in respect to reported digital related transactions or frauds that are
  now prevalent in the banking industry.
• A creative approach is solving problems, attention to details, well organized and exhibit methodical approach to work.
• Strong interpersonal and analytical skills, and confidence in interrogating data, processes, and interviewing stakeholders.
• Ability
  to work under pressure and remain objective, and ability to meet
  deadlines while working autonomously with minimal oversight.
• Excellent
  communication (oral / written) and presentation skills for
  effectiveness in writing management reports and statements for likely
  use in court processes and presenting findings to various levels of
  management.
• Ability to solve complex problems in a complex
  environment, translating business problems into recommendations that
  have measurable business impact.
• Self-empowered to enable
  development of open communication, teamwork and trust that is needed to
  support true performance and customer service-oriented culture.
• Methodical in approach with a flair for facts when monitoring system information.

NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2023 (1,253 POSTS)

Qualifications and Experience:

• Bachelor’s
  degree or its equivalent in Data Science, Finance / Accounting,
  Banking, Economics, Actuarial Science or equivalent qualifications.
• Proficiency in information technology is a must.
• Professional qualifications in financial crime compliance (e.g., CAMS / CFE) will be an added advantage.
• Minimum 5 years’ experience in conducting financial crime related investigations, including frauds.
• Data
  Analytics experience in financial industry, Contact Centre, information
  security controls, electronic payments, or risk operations.

Project Manager (Fixed Term – 2years) (1 Position(s))
Job Location : Head Office
Job Purpose:
To ensure the bank’s designated major projects are delivered within specified timelines, budget, scope, and acceptance criteria.

Main Responsibilities:
Project Initiating and Planning

• Organize
  and facilitate kick off workshops with the objective of determining
  project objectives, scope, approach, organization, controls, and
  governance framework.
• Develop project plans with a comprehensive
  list of all envisaged activities, milestones, deliverables and their
  corresponding ownership.
• Facilitate the definition and approval of business requirements
• Facilitate the development and approval of the business case
• Estimate resources, budget and participants required to achieve the project goals and motivate for their allocation
• Divide the project into logical work streams and assign ownership to relevant departments.

Directing

• Establish relevant project governance and communication structures for all designated projects.
• Serve diligently as chairperson of the project working committee and secretary of the project steering committee

Controlling and Execution

• Manage
  project risks, issues, dependencies, and assumptions by ensuring clear
  ownership of risk events and timely escalation to appropriate level of
  management where necessary
• Communicate progress to all relevant stakeholders in line with the agreed communication plan.
• Monitor progress against the project plan and institute corrective measures in the event of any deviations
• Manage changes to project scope, budget, timelines and acceptance criteria in line with the agreed process.

Acceptance Testing

• Facilitate the development of the testing strategy and plan
• Facilitate the development of test cases and scenarios
• Assemble and facilitate training of the testing team
• Recruit a test manager and supervise his work throughout the acceptance testing stage
• Organize for availability of relevant testing resources e.g., testing environment, facilities etc.
• Oversee the execution of system integration and user acceptance testing
• Obtain sign offs of testing results

Closure

• Facilitate project closure workshop and ensure lessons learned are identified and used to improve future practices
• Develop
  and agree with relevant stakeholders on appropriate project benefits
  management framework and subsequently oversee a smooth handover of the
  framework to the designated benefits manager
• Ensure an effective maintenance and support model is established and handed over to those responsible for its operation
• Produce the project closure report and secure its approval from relevant executives.

Knowledge and Skills:

• Understanding of banking processes and business process re-engineering.
• Extensive experience in implementation of core banking systems.
• People management skills; Strong interpersonal skills.
• A proven self-starter with ability to work under a high-pressure environment.
• Excellent report writing and presentation skills.
• Experience in multi-national cultures and working styles.
• Excellent planning, organization, and multitasking skills.
• Computer literate with excellent working knowledge of all relevant project software.
• Team building and coaching skills.
• Strong written and oral communication skills.
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Strong customer service skills.

Qualifications and Experience:

• Bachelor’s
  Degree or its equivalent in Business Administration, Information and
  Communication Technologies (ICT), Project Management, Management
  Information Systems (MIS) or related field.
• At least 5 years’ experience in Project Management and practical application in a busy large corporate setting
• Certification
  in one of the recognized project management methodologies e.g., PRINCE,
  PRINCE2, PMBOK, PMP, AgilePM, etc. is a Must

Relationship Manager – Sustainable financing (1 Position(s))
Job Location : Head Office
Job Purpose:
Responsible
for growing both Liabilities (Deposits) and Assets from Small and
Medium Enterprises (SMEs) in sustainable financing, advising the
Business Banking department on business strategy to grow sustainable
financing portfolio and overall department strategy, assisting
Relationship Officers/Branch Managers in recruiting business customers
to ensure business growth for sustainable financing portfolio.

Main Responsibilities:

• Actively
  selling sustainable and green financing deposits, lending, and cross
  selling of other banks products (Forex, Fund Transfer, Internet Banking
  etc.)
• Appraise sustainable and green financing credit
  applications above the SME Business center and branch limit and provide
  recommendations for decision making.
• Take a leading role in
  driving sustainable and green financing portfolio activities, through
  networking and promoting awareness of this segment with SME with
  business centers and branch managers.
• Actively build the
  capacity of the Relationship Managers/officers through on-going
  mentoring and support to ensure quality credit application and Business
  Growth.
• Providing ESRM trainings to Relationship
  Managers/officers within the bank and ensure ESRM is incorporated in all
  new sustainable and green financing loan applications during clients
  onboarding stage.
• Conduct environmental and social management on
  new and existing clients financed under Green Climate Fund (GCF) as per
  the existing manuals/procedures.
• Actively Contribute to
  development/review of credit policy for the Bank to ensure it is aligned
  with sustainable best practices and statutory requirements.
• Review
  with SME client feedback, market intelligence, workshops/focus group
  reports and review product design and performance to establish if
  change, redesign, or re-launch is appropriate.
• Ensure that
  customer satisfaction for the sustainable and green financing portfolio
  is achieved by providing accurate advice for selling in line with
  customers’ expectations.
• Preparing budget and projections for
  the Sustainable and green finance assets and deposit products. The
  budget to include the list of existing, prospective, and potential
  customers to benefit from the loan and deposit products.
• Perform other duties as may be directed or assigned by his/her superior.

Knowledge and Skills:

• Good understanding of social and environmental financing.
• Good credit analysis skills.
• Good customer relationship and sound understanding of bank’s loan products, policies, and procedures.
• Ability to analyze end to end credit applications up to the limit of TZS 7.5Bln.
• Conversant with standard computer applications (Excel, Word, and Access).
• Good communication with high proficiency in the use of (English and Kiswahili).
• Good business management, leadership, coaching, and team building skills.

CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!

Qualifications and Experience:

• Bachelor’s
  degree or its equivalent in Environmental studies, Social and Gender
  studies, Finance, Accounting, Economics, Banking and or related fields
  of studies from recognized institutions.
• Possession of the
  following qualifications will be an added advantage Master’s
  Degree/Postgraduate qualification in Environment, Health and Safety
  (EHS) Management certification, and a Certified Environmental and Social
  Governance studies.
• Two years relevant experience in Banking preferably in Environmental and sustainable financing.

Senior Specialist; Compliance Advisory – Retail Banking (1 Position(s))
Job Location : Head Office
Job Purpose:

• Provide
  regulatory compliance expertise and guidance in an advisory capacity to
  Retail Banking (“RB”) business stakeholders in support of strategic
  initiatives and management of compliance risk.
• Provide
  compliance advice and risk stewardship to RB business to ensure that
  appropriate compliance programs, policies, procedures and other controls
  are in place and operating effectively and satisfy supervisory
  obligations and regulatory expectations.
• To identify and assess
  the compliance risks associated with the bank’s current and proposed
  future business activities, including new products, new business
  relationships and any extension of operations or network.

Main Responsibilities:

• Develop
  a comprehensive understanding of the RB business model, strategy, and
  product and services in order to provide substantive oversight, support
  and challenge to enable sustainable business growth.
• Build and
  maintain an effective and constructive relationship with RB business
  stakeholders that is based on trust, capability, and integrity,
  providing timely, responsive and quality compliance related advice and
  guidance to enable the bank to meet its strategic objectives.
• Provide
  advice, analysis (and challenge when appropriate) to the RB business,
  including product design, new business initiatives, projects, remedial
  activities and transactional advice.
• Provide robust challenge to
  all relevant RB business stakeholders where activities are outside of
  risk tolerance / appetite, escalating as necessary, until appropriate
  oversight and ownership is achieved including actions and plans to
  address any remedial action needed to come back within risk tolerance /
  appetite.
• Provide timely advice to the RB business to ensure
  compliance with all relevant laws, regulations and internal policies
  (including those relating to AML and KYC/CDD) and support the transition
  to proactive and preemptive compliance risk mitigations.
• Provide
  support and challenge to the RB business stakeholders to ensure that
  they establish and monitor appropriate processes for compliance with the
  bank’s policies and procedures.
• Proactively monitor regulatory
  developments to manage the regulatory impact on the RB business and its
  operations and flagging any potential hotspots and risks.
• Review
  RB business responses to regulatory feedback to ensure compliance
  issues raised in feedback are appropriately responded to and necessary
  corrective actions are initiated.
• Provide oversight and
  challenge to Customers’ Complaint Handling Process to enhance customer
  experience. Oversee resolution of material complaints to ensure
  appropriate closure.
• Proactively look for ways to improve the RB
  business control environment by considering what could go wrong in the
  processes you operate and how errors could be prevented.
• Identify
  and assess sources of compliance risks in the RB business and ensure
  that system and controls are appropriate to mitigate and manage risks
  within acceptable risk tolerance levels.
• Maintain adequate
  management MI / trackers across all aspects of compliance coverage and
  responsibility to ensure all issues and matters relating to the RB
  business are tracked, followed, regularly assessed and reported on,
  including oversight of risk acceptance and /or mitigating action plans,
  identification and management of high-risk clients.
• Analyze and
  interpret data to produce reports that help the RB business identify and
  manage emerging areas of risk / vulnerability and thus drive the
  relevant remediation actions.
• Anticipate horizon compliance
  risks that may have a significant business impact and develop effective
  strategies to mitigate such horizon risks.
• Propose control effectiveness and efficiency improvements and simplifications where appropriate.
• Work with RB business stakeholders to assess risks arising from products, segments, geographies, customers and transactions.
• Provide
  reports to the relevant business risk and control committees and
  management teams on key compliance risks and issues pertaining to the RB
  business.
• Work with Compliance Assurance to assess the training
  needs for RB business and support provision of ongoing compliance
  training and awareness.
• Provide support to key regulatory change programmes and projects across the RB business and branches.
• Maintain
  workplans specific to regulatory projects / initiatives and communicate
  the same to stakeholders in a regular and timely fashion to inform and
  seek inputs.
• Promote and embed a culture of openness, trust and
  risk awareness, where ethical, legal, regulatory and policy compliant
  conduct is a norm.

Knowledge and Skills:

• Good understanding and appreciation of compliance risk management practices.
• Good understanding of current and anticipated regulatory requirements and supervisory expectations.
• Strong analytical skills and confidence in interrogating data, processes and interviewing stakeholders.
• Able to interpret and communicate clearly to the business the application of relevant rules and regulations.
• Sharp business acumen, including the ability to assess risks.
• Excellent oral and written communication skills – ability to present complex information clearly and concisely.
• Self-empowered
  to enable development of open communication, teamwork and trust that is
  needed to support true performance and customer service-oriented
  culture.
• Personal authority, integrity and ethics, with proven ability to establish relationships and exert influence at senior levels.
• Proactive and creative approach to work, self-motivated and pragmatic.
• Exposure in effective risk management and ability to promote strong risk management culture.

Qualifications and Experience:

• Bachelor’s degree or its equivalent in Law/Banking/Economics/Finance or related qualifications
• Any additional relevant compliance related professional certifications will be an added advantage
• At least 5 years of banking experience in Compliance, Risk management, Governance, Audit or any other related fields.
• Experience
  in designing and implementing programs, policies, and procedures that
  will ensure compliance with local and international standards and best
  practices.

Senior Specialist; Compliance Advisory – WB, Treasury & Support Functions (1 Position(s))
Job Location : Head Office
Job Purpose:

• Provide
  regulatory compliance expertise and guidance in an advisory capacity to
  Wholesale Banking (“WB”) business, Treasury and Support Functions
  (“Functions”) stakeholders in support of strategic initiatives and
  management of compliance risk.
• Provide compliance advice and
  risk stewardship to WB business, Treasury and Functions to ensure that
  appropriate compliance programs, policies, procedures, and other
  controls are in place and operating effectively and satisfy supervisory
  obligations and regulatory expectations.
• Identify and assess the
  compliance risks associated with the bank’s current and proposed future
  business activities, including new products, new business relationships
  and any extension of operations or network.

Main Responsibilities:

• Develop
  a comprehensive understanding of the WB and Treasury business models,
  strategy, and products and services in order to provide substantive
  oversight, support and challenge to enable sustainable business growth.
• Build
  and maintain an effective and constructive relationship with WB
  business, Treasury and Functions stakeholders that is based on trust,
  capability, and integrity, providing timely, responsive and quality
  compliance related advice and guidance to enable the bank to meet its
  strategic objectives.
• Provide advice, analysis (and challenge
  when appropriate) to the WB and Treasury businesses, including product
  design, new business initiatives, projects, remedial activities, and
  transactional advice.
• Provide robust challenge to all relevant
  WB business, Treasury and Functions stakeholders where activities are
  outside of risk tolerance / appetite, escalating as necessary, until
  appropriate oversight and ownership is achieved including actions and
  plans to address any remedial action needed to come back within risk
  tolerance / appetite.
• Provide timely advice to WB business,
  Treasury and Functions to ensure compliance with all relevant laws,
  regulations, and internal policies (including those relating to AML and
  KYC/CDD) and support the transition to proactive and preemptive
  compliance risk mitigations.
• Provide support and challenge to
  the WB business, Treasury and Functions stakeholders to ensure that they
  establish and monitor appropriate processes for compliance with the
  bank’s policies and procedures.
• Proactively monitor regulatory
  developments to manage the regulatory impact on the WB and Treasury
  businesses and its operations and flagging any potential hotspots and
  risks.
• Review WB business, Treasury and Functions responses to
  regulatory feedback to ensure compliance issues raised in feedback are
  appropriately responded to and necessary corrective actions are
  initiated.
• Provide oversight and challenge to Customers’
  Complaint Handling Process to enhance customer experience. Oversee
  resolution of material complaints to ensure appropriate closure.
• Proactively
  look for ways to improve the WB business, Treasury and Functions
  control environment by considering what could go wrong in the processes
  you operate and how errors could be prevented.
• Identify and
  assess sources of compliance risks in the WB and Treasury businesses /
  Functions and ensure that system and controls are appropriate to
  mitigate and manage risks within acceptable risk tolerance levels.
• Maintain
  adequate management MI / trackers across all aspects of compliance
  coverage and responsibility to ensure that all issues and matters
  relating to the WB business, Treasury and Functions are tracked,
  followed, regularly assessed and reported on, including oversight of
  risk acceptance and /or mitigating action plans, identification and
  management of high-risk clients.
• Analyze and interpret data to
  produce reports that help the WB business, Treasury and Functions
  identify and manage emerging areas of risk / vulnerability and thus
  drive the relevant remediation actions.
• Anticipate horizon
  compliance risks that may have a significant business impact and develop
  effective strategies to mitigate such horizon risks.
• Propose control effectiveness and efficiency improvements and simplifications where appropriate.
• Work
  with WB and Treasury business stakeholders to assess risks arising from
  products, segments, geographies, customers, and transactions.
• Provide
  reports to the relevant business / function risk and control committees
  and management teams on key compliance risks and issues pertaining to
  the WB business, Treasury and Functions.
• Assess the training
  needs for WB business, Treasury and Functions and support provision of
  ongoing compliance training and awareness.
• Provide support to key regulatory change programmes and projects across the WB business, Treasury and Functions.
• Maintain
  workplans specific to regulatory projects / initiatives and communicate
  the same to stakeholders in a regular and timely fashion to inform and
  seek inputs.
• Promote and embed a culture of openness, trust, and
  risk awareness, where ethical, legal, regulatory and policy compliant
  conduct is a norm.

Knowledge and Skills:

• Good understanding and appreciation of compliance risk management practices.
• Good understanding of current and anticipated regulatory requirements and supervisory expectations.
• Strong analytical skills and confidence in interrogating data, processes, and interviewing stakeholders.
• Ability to interpret and communicate clearly to the business the application of relevant rules and regulations.
• Sharp business acumen, including the ability to assess risks.
• Excellent oral and written communication skills – ability to present complex information clearly and concisely.
• Self-empowered
  to enable development of open communication, teamwork and trust that is
  needed to support true performance and customer service-oriented
  culture.
• Personal authority, integrity, and ethics, with proven ability to establish relationships and exert influence at senior levels.
• Proactive and creative approach to work, self-motivated and pragmatic.
• Exposure in effective risk management and ability to promote strong risk management culture.

Recommended:
PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 – 2019. CLICK HERE!

Qualifications and Experience:

• Bachelor’s degree or its equivalent in Law/ Banking/Economics/Finance or related qualifications
• Any additional relevant compliance related professional certifications will be an added advantage
• At least 5 years of banking experience in Compliance, Risk Management, Governance, Audit or any other related fields.
• Experience
  in designing and implementing programs, policies, and procedures that
  will ensure compliance with local and international standards and best
  practices.

Specialist; Cyber Forensics (1 Position(s))
Job Location : Head Office
Job Purpose:
Support
the bank in fighting against cyber related frauds and developing a
robust fraud management plan aiming at identifying cyber risks and
loopholes in bank’s systems, products and services as well as operating
procedures.
The role will also contribute to the implementation,
maintenance, and enhancement of control framework to the entire
enterprise with the view of controlling and monitoring cyber related
fraud.

Main Responsibilities:

• Working
  as part of the investigation team aiming at yielding expertise from
  digital related investigation and provide technical findings to support
  comprehensive investigation report.
• Being proactive in exercising cyber control and prevent cyber related risk issues.
• Perform cyber related investigations and advice on improvement of cyber security.
• Ensure
  appropriate data handling and documentation of digital evidence, in
  order to maintain data integrity throughout the investigation process.
• Analyze, report, and monitor loopholes in bank’s system with a view of advising appropriate measures to be taken by management.
• Making
  follow up on matters related to system and business processes to ensure
  system shortfalls are timely fixed by responsible units.
• Investigate possible security violations, develop impact analysis and recommendations to address issues.
• Participate in performing security assessments and attestations with the new bank’s system and application before launch.
• Fully monitor cyber related fraud incidents and perform root cause analysis to determine trends and pattern of perpetrators.
• Participate
  in joint venture with internal and external stakeholders to ensure all
  raised cyber issues are resolved timely and act as liaison officer to
  Law Enforcement Agencies (such as Police, PCCB and DPP) whenever there
  is a need of cyber related information.
• Assist with the fraud controls implementation of new business processes and solutions.
• Contribute to the review of fraud risk assessments, scenario analysis and new product or change initiatives.
• Provide relevant fraud trainings to develop and maintain knowledge, skills, and capacity.
• Develop a good understanding of the bank’s range of products and services.
• Develop
  close working relationships with business lines and other key groups
  (including Technology, IT Risk and other FCC teams) to aid the
  detection, prevention and proactive response to threats.
• Maintain
  a current understanding of the financial crime compliance policies and
  procedures, industry best practices, criminal typology and developing
  trends.

Knowledge and Skills:

• Strong
  understanding of tools, techniques and procedures associated with
  online account takeover activity, payment card fraud, merchant and
  point-of-sale compromises, financial malware, crypto currency, social
  engineering schemes and other cyber related fraud types.
• Strong knowledge of online banking and payment products / services.
• Good understanding and appreciation of financial crime risk management practices and applicable laws and regulations.
• Ability
  to perform assigned duties with passion for details, unwavering
  honesty, a determination to getting the truth, uncompromising approach
  in attainment of facts and always with bank’s interests over possible
  personal gains.
• Strong interpersonal skills, and confidence in interrogating data, processes, and interviewing stakeholders.
• Ability to conduct multi-source investigations in collecting and analyzing qualitative and quantitative data.
• A
  creative approach in solving problems, attention to details, well
  organized and ability to exhibit methodical approach to work.
• A demonstrated analytical and problem-solving skills and ability to recognize non-obvious systems activity patterns.
• Ability
  to work under pressure and remain objective, and ability to meet
  deadlines while working autonomously with minimal oversight.
• Excellent
  communication (oral / written) and presentation skills for
  effectiveness in writing management reports and statements for likely
  use in court processes and presenting findings to various levels of
  management.

Qualifications and Experience:

• Bachelor’s
  degree or its equivalent in Computer Science, Digital Forensics,
  Information Technology, or related qualifications from recognized
  institutions.
• Proficiency in Information Technology is a must
• Professional qualifications in financial crime compliance (e.g., CAMS / CFE) will be an added advantage.
• Minimum 3 years’ experience in conducting financial crime related investigations, including frauds.
• Cyber threat and /or cybersecurity experience.
• Experience and /or knowledge of Digital Forensic tools, methodologies, and protocols.

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Job opening date : 04-Jan-2023
Job closing date : 20-Jan-2023

Digital Sales Manager; Merchants (1 Position(s))
Job Location : Head Office
Job Purpose:
Responsible
for developing, monitoring, and supporting the growth of Digital sales
focused on Merchant Payment solutions (MasterPass and TAnQr) by
coordinating execution of the sales strategy across the zones and
management and support of the Sales team and Digital products
performance in line with the NMB Bank strategy.

Main Responsibilities:

• Oversee
  the execution of Digital banking strategies across the zones to drive
  digital sales while ensuring the level of execution is in line with NMB
  Bank strategy.
• Revenue planning and target setting of Digital products (Merchant Payments Qr) per Branch per zone.
• Work
  with all functions of the bank including operations, sales &
  service to define and deliver end-to-end customer experience on Digital
  Banking.
• Develop, propose, and communicate Key Performance Index (KPI’s) aligning with strategic direction of Digital banking business.
• Monthly performance reviews of Digital sales across branches and zones.
• Develop and coordinate supporting field teams
• Coordinate product implementation between business; operations, technology and all third parties.
• Oversee product feedback by marketing activities and competitors’ activities
• Develop promotions, campaigns and manage the projects to launch into the live environment together with stakeholders.

Knowledge and Skills:

• Broad understanding of Alternative Channels
• Wider understanding of the MSE/SME market dynamics
• Proven strong interpersonal and stakeholders’ management skills
• Proven ability of analysis and reporting.
• Project management Skills.
• Strong Microsoft Office skills
• Strong communication, presentation, and negotiation skills.

Recommended:
Download Your National ID (NIDA) Number  Here | Download NAMBA NA KITAMBULISHO CHAKO CHA NIDA. BONYEZA HAPA!

Qualifications and Experience:

• Bachelor’s degree or its equivalent in Business Administration, Banking, Finance, Computer Science or Business-related fields.
• Minimum
  of 3 years’ experience in the banking industry, Microfinance
  Institutions, Mobile Network Operator (MNO) specifically managing
  Agent/Merchant relationships.
• Prior exposure to Field team
  Management or FMCG operations /indirect sales/Vendor support management/
  would be an added advantage.

Job opening date : 30-Dec-2022
Job closing date : 20-Jan-2023

Relationship Manager; Bancassuarance (Fixed Term – 3 years) (4 Position(s))
Job Purpose:
To
drive sales objectives in the zone in line with the Bancassurance
strategy through effective coordination of sales and promotion
initiatives on general and life products to ensure generation of
revenues.
Location Highlands Zone, Western Zone, Central Zone & Southern Zone

Main Responsibilities:

• Responsible for all life and general insurance business at the zone.
• Monitor performance of new products and provide quarterly progress report.
• Consolidate and prepare monthly, quarterly zonal sales reports on zonal sales performance for General and Life insurance.
• Responsible for all life and general insurance claims of the zone and ensure closure within the agreed TAT
• Drive zonal strategic plans to ensure the bancassurance budget is met.
• Manage relationships with customers, branch, and other stakeholders.
• Responsible for renewals for all branches in the zone to ensure 80 of business is retained
• Proactively identify sales prospects and conduct business development activities in the Zone.
• Responsible
  for all the obligations of specified person as described on the
  Bancassurance regulations with regards to underwriting, claims and
  customer protection
• Actively build the capacity of branch sales
  team especially relationship and Bank officers through ongoing coaching,
  mentoring and support.
• Identify and analyze customer preferences to properly direct sales efforts per product.
• Responsible for zonal proper underwriting and issuing of quotations when needed from the Bancassurance system.
• Provide technical support to the branches including issues related to the Bancassurance System.
• Work with HQ teams to drive sales and promotional campaigns across the zone in line with the Bank’s policies and procedures.
• Being proactive to identify issues and resolve them timely.
• Responsible for all customer complaints regarding General & Life business for prompt solutions.
• Ensure Compliance to Bancassurance regulations in all branches in the zone.
• Ensure that structured sales drives are embedded in the branches’ activities.

Knowledge and Skills:

• A comprehensive knowledge on general insurance and life products
• Knowledge on banks products
• A good understanding of legislation related to banc assurance and channel delivery
• Greater understanding of product life cycle
• A comprehensive knowledge on insurance claims
• Strong analytical and numerical skills
• Good interpersonal and networking skills
• Strong analytical and numerical skills
• Good interpersonal and networking skills

Recommended:
Free
CV Writing and Download, Cover/Job Application Letters, Interview
Questions and It’s Best Answers plus Examples. Click Here!

Qualifications and Experience:

• Bachelor’s degree or its equivalent in Insurance Business, or Risk Management.
• A Master’s Degree/Postgraduate in risk management and insurance business or business fields will be an added advantage
• A
  minimum of 5 years of working experience in insurance business with a
  reputable company specifically in underwriting, Claims and Sales of
  insurance products.
• Any certification course or training in risk management and insurance business is an added advantage.
• Please indicate the zone of preference in your application.

Job opening date : 28-Dec-2022
Job closing date : 20-Jan-2023

Claims Manager (1 Position(s))
Job Location : Head Office
Job Purpose:

• Responsible for all claims, processes, and procedures for both general and life insurance products.
• Manage claim payments as per agreed timelines and attend all customer complaints within the agreed timelines.
• Safe
  guide the bank and clients’ interests by ensure all valid claims are
  paid. He/she has to ensure timely payment of all insurance claims with
  banks’ interest both on embedded and stand alone, and process Faraja
  claims.

Main Responsibilities:

• Responsible for all life and general insurance claims
• Oversee the embedded life and general insurance claim portfolio
• Insurance claim management to ensure all claims are paid within agreed TAT
• Responsible for the claim procedures on all insurance products
• Supervise the claim team and manage the relationship with insurers claim teams
• Proactively identify claim issues and resolve them timely
• Manage relationship with customers, branch, and other stakeholders
• Responsible
  for all the obligations of specified person as described on the
  Bancassurance regulations with regards to claims and customer protection
• Co-ordinate training on claims
• Responsible for managing all the risks that may arise to the bank from claim management
• Responsible for development of quicker and safe ways of claim settlement
• Consolidate and prepare monthly reports on claim performance for each insurer
• Reconcile on claim paid against what was claimed in numbers and amount.

Knowledge and Skills:

• A comprehensive knowledge on general insurance and life products
• Knowledge on banks products
• A good understanding of legislation related to banc assurance and channel delivery
• Greater understanding of product life cycle
• A comprehensive knowledge on insurance claims
• Strong analytical and numerical skills
• Good interpersonal and networking skills

NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2023 (1,253 POSTS)

Qualifications and Experience:

• Bachelor’s degree or its equivalent in Insurance business or Risk management.
• A Master’s Degree/Postgraduate in risk management, insurance business or business fields will be an added advantage
• Any certification course or training in risk management and insurance business is an added advantage.
• A minimum of 5 years of working experience in insurance business with a reputable company.
• Minimum of 3 years of working experience at a managerial role
• Underwriting and claims experience on insurance products

Job opening date : 29-Dec-2022
Job closing date : 19-Jan-2023

Product Manager Assets (1 Position(s))
Job Location :Head Office
Job Purpose:
Responsible for asset product development, management and performance for Retail Banking while ensuring product profitability.
Main Responsibilities:

• Develop, implement, and manage a compelling Retail banking portfolio of Asset products.
• Ensure proper communication of new products before public launch, awareness, and training to branches and all key stakeholders
• Ensure new products are approved and in line with controls and regulations, customer centric concept and are fairly priced.
• Monitor,
  asses, and report new products framework and ensure the same is in line
  with the bank’s projections, targets, and budget.
• Analyze,
  manage, and identify all system faults that affect product performance
  then, suggest areas of improvement, get approvals for improvement, and
  ensure approved changes/enhancements are implemented within the agreed
  timelines.
• Monitor asset product quality by working with key stakeholders to ensure it remains within the acceptable bank’s threshold
• Play a key role in innovating Retail Banking asset products.
• Manage
  internal relationships with key stakeholders and business partners
  during introduction of new or existing products in accordance to bank
  risk appetite as well as customer needs
• Regular (Quarterly/Semi-Annually/Annually) Competitor Review vis-à-vis Retail Asset product offering.
• Conduct profitability analysis to ensure product performance as per targets
• Being pro-active to identify product issues and resolve them timely in a proactive manner.
• Responsible
  for products features enhancements and revamps where need be to ensure
  that all products features are relevant to customer’s needs and market
  competition in the industry.

Knowledge and Skills:

• Strong knowledge of constructing reports, executive summaries, and briefs
• In-depth understanding of product life cycle
• Business planning and Project management skills
• Strong analytical and numerical skills for calculation of statistics, figures and targets
• Credit knowledge
• Excellent Communication skills both written and oral
• Standard Computer skills
• Good interpersonal and networking skills
• Negotiation and Report writing skills
• Presentation, Coaching and Training skills

CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!

Qualifications and Experience:

• Bachelor’s degree or its equivalent in Business/Accountancy/Economics/Finance or any other related field.
• Any course or training in product development is an added advantage
• Minimum of 5 years’ experience in banking, out of which 3 should be in Credit or Asset product environment.

Job opening date : 29-Dec-2022
Job closing date : 19-Jan-2023

Responsible
for coordinating initiatives in growing Agribusiness Retail Liabilities
from the entire Agri Value Chain activities, advising the department on
business strategy to generate more deposits and guiding Relationship
Managers and Relationship Officers in recruiting agribusiness customers
to grow agribusiness retail liabilities in line to assets growth.