Telesales and Telesourcing Agent at East Africa Foods Limited

Telesales and Telesourcing Agent at East Africa Foods Limited August 2024

Job role

• Answer incoming calls promptly and professionally, addressing customer inquiries and providing accurate information.
• Listen attentively to customers, understand their needs, and offer appropriate solutions or assistance.
• Provide product or service information, including pricing, features, and benefits, to help customers make informed decisions.
• Process orders, returns, or exchanges, and assist with order tracking and status updates.
• Troubleshoot and resolve customer issues or complaints in a timely and effective
• manner, escalating complex cases to a supervisor when necessary.
• Maintain a high level of product knowledge to effectively address customer inquiries and concerns.
• Utilize
  CRM (Customer Relationship Management) software to document customer
  interactions, update records, and track customer requests.
• Follow company policies and procedures while adhering to call center performance metrics and quality standards.
• Upsell or cross-sell products or services based on customer needs and preferences.
• Collaborate with other team members and departments to ensure prompt issue resolution and customer satisfaction.
• Participate
  in ongoing training and development to stay updated on product
  knowledge, company policies, and customer service best practices.

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Qualifications

• High school diploma

Must have skills

• Communication skills
• Problem solving skills 

MODE OF APPLICATION: