Branch Manager at Mwanga Hakika Bank Limited (MHB) June 2025

1. Operational Management

• Oversee and
  ensure the day-to-day operations of the branch, ensuring compliance with
  internal systems, policies, and regulations of the Bank of Tanzania
  (BOT).
• Ensure the
  operational efficiency of the branch and productivity of its staff,
  including overseeing loan approvals, lines of credit, and other fiscal
  matters.
• Supervise and
  maintain an integrated system to ensure accurate and up-to-date
  transaction records, including inter-bank transactions.
• Handle complex issues and work with other branches to ensure a seamless customer experience.
• Regularly prepare periodic and statutory reports for management and the Board of Directors as required.

2. Business Development and Sales

• Promote and
  drive the sales of banking products and services, with a focus on
  customer acquisition, relationship building, and growth of deposits and
  loans.
• Identify and
  pursue business opportunities within the community to increase the
  bank’s visibility and enhance both new and existing business
  opportunities.
• Monitor the performance of retail products and advise management on necessary adjustments to meet objectives.
• Develop and implement strategies for growing the branch’s account base and achieving sales targets.

3. Customer Service and Relationship Management

• Ensure the
  highest level of customer satisfaction by resolving complaints promptly
  and effectively, while maintaining a service-driven culture.
• Mentor and guide staff to deliver superior customer service and foster strong client relationships.
• Offer advisory services to both customers and staff on financial matters and banking procedures.
• Authorize payments and transactions on customers’ accounts, ensuring compliance with internal limits and procedures.

4. Team Leadership and Development

• Lead, motivate, and mentor branch staff to deliver exceptional service, sales, and operational performance.
• Develop
  performance objectives for each team member, monitor progress, and take
  corrective actions as needed to address underperformance.
• Foster a team-oriented environment that emphasizes employee development and collaboration.

5. Financial Responsibilities

• Oversee the preparation and analysis of financial statements for the branch.
• Manage branch budgets, forecasts, and ensure financial reports comply with regulatory requirements.
• Implement and monitor fiscal plans, ensuring resource allocation is within budget.

6. Compliance and Security

• Ensure branch compliance with all relevant legislation, internal policies, and KYC (Know Your Customer) requirements.
• Take responsibility for the security and safety of branch property, equipment, and sensitive customer information.
• Maintain accurate records for tax, regulatory agencies, and other financial stakeholders.

7. Administrative and Miscellaneous Tasks

• Oversee branch administrative functions, including the maintenance of equipment and systems.
• Contribute to the continuous improvement of banking practices, eliminating waste and suggesting new practices.
• Participate in special projects and additional duties as assigned by the AGM or other senior management.

8. Coaching & Mentoring

• Regularly coach and mentor the branch sales team to improve performance and ensure sales targets are met.
• Monitor and report the performance of the sales team according to agreed-upon KPIs.

Key Competencies required and Academic background
Qualifications

• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• Minimum of 5 years in banking, preferably with experience in business development, sales, or branch operations.

Knowledge, Skills, and Key Competencies

• Strong leadership, communication, and interpersonal skills.
• Excellent customer service, sales, and networking abilities.
• Good understanding of banking products, operations, and relevant financial regulations.
• Ability to analyze financial data, manage budgets, and develop strategies for growth.
• Strong decision-making and problem-solving skills, with the ability to manage pressure effectively.
• A strategic thinker who balances operational management with long-term goals.
• Effective communication and relationship-building skills, both internally and externally.
• Strong commercial awareness and the ability to adapt to a dynamic banking environment.
• High integrity, honesty, consistency, and reliability. Job Type: Full-time
• Ability to drive performance, manage team dynamics, and foster a customer-centric culture.

MODE OF APPLICATION:
Interested
candidates are requested to submit their applications to – Mwanga Hakika
Bank | Career Page (careers-page.com).The deadline for application is 28th June 2025. Only shortlisted candidates will be contacted.
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.