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Wananchi Group Tanzania Limited Jobs 2024
4 New Various Jobs at Wananchi Group Ltd November 2024
1. Customer Service Representative (Zuku Fiber TZ)
Customer Service Representative at Wananchi Group Ltd November 2024
Job type: Full-time
Overview
Wananchi
Cable Tanzania Limited is part of the Wananchi Group and one of Eastern
Africa leading Internet service provider. We are looking for Customer
Service Representative (Zuku Fiber TZ), who will work independently to
provide professional and focused customer service both internally and
externally. He/she will be reporting to Customer Experience Manager.
Customer Service Representative will be responsible for;
- Handle inbound and outbound customer interactions. A customer-centric mindset is
- necessary in order to ensure long-term customer satisfaction.
- Educate customers on competitive pricing and product information; comparing and
- contrasting our products versus competition.
- Responsible for skillfully retaining customers through positive relationshipbuilding
- Identify reason(s) for disconnect and overcome objections in an effort to retain the
- customer
- Save and re-sell the value of our products and services by properly aligning their
- features, benefits and price with the needs of our customers
- Provide exceptional customer care across all call types including escalations, technical support and billing.
Qualifications
- Experience over 1 year in a Retention/Churn team in a Telco/ICT company
- Customer-centric mentality & passion for the customer
- Effective verbal communication skills, including grammar and tone
Deadline: 14th December 2024.
2. Infrastructure & Quality Assurance Manager
Infrastructure & Quality Assurance Manager at Wananchi Group Ltd November 2024
Job type: Full-time
Wananchi
Group Tanzania (SimbaNET (T) & Wananchi Cable Tanzania Ltd) a
Regional Company which provides Internet, Data, Broadcasting and
Multimedia Communication Solutions.
We are looking for an
Infrastructure & Quality Assurance Manager who will be responsible
in all technical aspect of SimbaNET (T) & Wananchi Cable Tanzania
Ltd, He/she will be reporting to the Country Manager with dotted line to
Group CTO.
Key Roles:
1. Oversee infrastructure field
work, design, planning, construction, expansions, roll out,
optimization and timely proactive maintenance in strict adherence to
turnaround times (TAT) and service level agreement (SLAs) in
infrastructure projects, service delivery and service restoration.
2. Work closely with the Customer Experience (CE) and Commercial teams
for timely retention, expansion, network optimization to in meeting
business expectation and growth.
3. Champion quality control (QC)
ensuring subscriber installation, subscriber maintenance and network
maintenance is implemented efficiently and with strict adherence to the
TAT and SLA.
Experience:
• 5+Years of relevant field experience with excellent communication skills.
• Hands-on and conversant with design, implementation and
troubleshooting of outside plant, FTTx networks, with focus on
FTTH.dership skills.
Qualifications:
• Bsc.Telecom Engineering.
• Certified Fiber Optic Technician (CFOT) and Certified Fiber Optic Design Specialist (CFOD/S).
Deadline: 10th December 2024.
3. GENERAL LEDGER ACCOUNT (GLA)
General Ledger Accountant (GLA) at Wananchi Group Ltd November 2024
VACANCY: GENERAL LEDGER ACCOUNT (GLA)
Job type: Full-time
Wananchi Group Tanzania (SimbaNET & WCT) a Regional Company which provides Internet, Data, Broadcasting and Multmedia Communication Solutions.
We
are currently seeking an experienced, professional General Ledger
Accountant (GLA) who is highly competent, self-motivated, with a passion
for adding value and professional for both entities. He/She will be
reporting to Country Finance Manager.
KEY ROLES
1.General Ledger Maintenance
2.Month-End and Year-End
3.Financial Reporting Function.
4.Account Reconciliation and Analysis
5.Compliance and Audit Support
6.Internal Controls
7.Cross-Department Collaboration
DESIRED ATTRIBUTES
1.Able to work with tight deadlines and deliverables
2. Positive attitude
3.Agile and proactive
4. Uphold high level of integrity.
5. Excellent communication skills
6.Flexible attitude
7.Detail oriented, creative and go-getter
8.Ability to work under pressure, Reliable personality
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QUALIFICATIONS:
- Education: Bachelor’s degree in Accounting, Finance, or a related field.
- Experience: At least 3-5 years of accounting experience, preferably with a focus on general
- ledger or financial reporting.
- Certification: CPA T, ACCA, or equivalent professional accounting certification preferred.
- Technical Skills: Proficiency in accounting software (e.g., SAP, QuickBooks, or Oracle) and
- MS Excel.
- Knowledge: Strong understanding of Tanzanian financial regulations and International
- Financial Reporting Standards (IFRS).
- Soft Skills: Excellent attention to detail, analytical skills, and the ability to work
- independently as well as in a team environment.Â
Deadline: 01st December 2024.
4. Business Analyst
Business Analyst at Wananchi Group Limited November 2024
Job type: Full-time
Overview
We
are currently seeking an experienced, professional Business Analyst for
both entities with a passion for adding value,by providing information
on the data from different levels so that decisions can be made to
ensure that the business remains competitive and successful. The ideal
candidate should be committed to maintaining a constant awareness of
trends and market conditions, in order to provide strategic advice to
senior management.
DUTIES AND RESPONSIBILITIES:
I.
Evaluating business processes, anticipating requirements, uncovering
areas for improvement, and developing and implementing solutions.
2. Leading reviews of business processes and developing optimization strategies.
3. Performing requirements analysis; Documenting and communicating the
results of your efforts. Gathering critical information from meetings
with various stakeholders and producing ‘
useful
4. Ensuring solutions meet business needs and requirements.
5. Prioritizing initiatives based on business needs and requirements.
6. Effectively communicating your insights and plans to cross-functional team members and management.
7.Working closely with clients, technicians, and managerial staff.
REQUIREMENTS & QUALIFICATIONS
- A
Bachelor or MBA in Finance;Accounting; Business Studies; Business
Administration; Management and Basic Knowledge of ICT, CPA/ACCA will be
added advantage, Experience working with senior decision makers. - Strong communication/interpersonal skills
- A minimum of 5 years’ experience in business analysis or a related field.
Deadline: 01st December 2024.
How to Apply:
This is Full-time Job, Please share your CV and relevant certificates and supporting documents to recruit@tz.wananchi.com
