Call Centre Agent at Pula Tanzania

Call Centre Agent
Call Centre Agent at Pula Tanzania May 2024
Tanzania
About Pula
We
are an insuretech firm that provides agriculture insurance design and
execution services, specialising in index based insurance and are backed
by top tier VC investors who have invested more than $25 million in the
business. Since 2015 we have provided climate insurance to 15.4 million
smallholder farmers, 41% of which were women across 19 markets in
Africa and Asia who pay an average of $6.8 per season to insure their
crops. So far we’ve unlocked over $2.22 billion of capital from local
and international insurance markets for climate risks since we started
in 2015 and paid out $40.8 million to our client farmers.

Pula
is a fast-paced space, constantly adapting to new opportunities and
challenges and we are made up of a high-performance, multi-cultural
team. We expect our team to value performance, results and
professionalism.

At Pula, our values are:

• Obsessed with results: We are responsible for our future and therefore we get things done!
• Connect
  the Dots: We continuously identify different customer needs &
  business problems and build solutions that deliver value.
• Have a Can do Attitude! We dare to do things differently to make things work.
• We have each others’ back: We look out for each other & we share high quality, timely feedback that makes us better.

About the Role
Pula
is seeking experienced, motivated and energetic personnel to fill in a
Vacant position of Support desk Agent to be based in Tanzania. This is a
challenging role and requires a results-oriented person with a positive
attitude, excellent organization and communication skills. The
candidate will be required to perform the following duties:

What you will be doing:

• Make 80+ outbound calls everyday.
• Participate in Weekly calls with HQ and provide timely updates and priorities.
• Build relationships with staff and clients.
• Update task tracking using Google Documents, Whatsapp and other Software as requested.
• Submit daily and weekly reports and KPIs as requested.
• Lead Implementation of surveys.
• Support with any challenges related to registration and claims processing.
• Any other duties assigned from time to time.

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Who you are
Required Qualifications, knowledge and competencies.

• Diploma/Degree in Customer Engagement, Business Management, Marketing
  or IT, those with a good understanding of call center technology will
  have an added advantage.
• Experience with working in data -rich settings with high analytical skills.
• Excellent communication skills–both in person and when using remote methods.
• Excellent Multitasking and time management skills.
• Work experience with Customer Service roles.
• Strong problem solving-ability and analytical skills.

What Pula will bring to the table Growth potential:

• With
  an untapped market of 1.5 billion smallholders worldwide, on track to
  doubling the number of farmers insured in 2021 and Pula’s global
  leadership in Agriculture Insurance, our new staffers have a tremendous
  upside growth potential.
• Market Leader: Not only is the
  opportunity massive, but Pula is by far the market leader in it’s
  category with 11m farmers insured as of 2023.
• Solid: Pula has
  been funded by leading venture capital investors (Omidyar Network,
  ACCION, MercyCorps) and global philanthropic institutions (MasterCard
  Foundation, CGAP/World Bank as well as the Bill and Melinda Gates
  Foundation). Pula closed a $6m series A funding in December 2020 in the
  right in the middle of the pandemic a clear testimony of the
  opportunity that Pula is going after.
• Respected: Winner of the
  Singapore FinTech Festival 2019, Winner of The InsureTech of the Award,
  Africa. Featured on TED talks, The New York Times, The Economist.
• Impact
  and creation: This is a high-impact role, that offers a unique
  opportunity to bring the company to the next level, whilst developing
  new strategies, approaches and ideas.
• Leadership: The founders
  & CEO foster a culture of transparency, respect, high performance,
  pragmatism, execution and personal development.
• Purpose: It is
  rare to find a professional opportunity that offers accelerated
  professional development and a life purpose. Pula is going through a
  second phase of accelerated growth that will naturally provide
  professional development, whilst contributing to the financial stability
  of small farmers in the emerging markets.
• Remuneration:
  Competitive base salary accordingly with seniority and experience,
  commission on closed sales and an employee share option plan that offers
  an attractive equity upside.

To learn more about Pula you can visit

• TED Talk: Crop Insurance, an Idea Worth Seeding
• New York Times: He Grew up on a Farm. Now, He Helps Protect Them
• The Economist: The Poor, Who Most Need Insurance, Are Least Likely to Have It

How to apply
Fill out the form below, and upload a resume in English.

Cover
letters are optional. You can add one if there is any additional
information you would like to share about your interest in Pula, the
role or your experience. We review applications on a rolling basis.

Pula’s
mission is to provide farmer resilience. To achieve this, we put our
small holder farmers that use our services and the employees that
provide them at the heart of everything we do. For that purpose, Pula
was created to be an equal opportunity employer that celebrates
diversity and is committed to creating an inclusive environment for all
employees.