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  • Tigo Tanzania Jobs 2019 CVM Specialist (Regional & Multi Product)

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    Job Title: CVM Specialist (Regional & Multi Product)
    Job Country: Tanzania

    JOB PURPOSE

    To maximize customer value by focusing on CVM programs for specific regions, MFS and VAS, focusing on enriching customer experience at each stage of customer lifecycle, to derive better value for customer a well as Tigo, by means of segmentation and targeted approach, focusing specifically on the High Value segment as per Tigo’s commercial strategy. In terms of results, we are looking for improvement in Tigo’s market share in specific regions; increase in MFS and VAS penetration; increase in the daily RGS subscriber base, by means of targeted activities, to derive positive impact on Topline and bottom-line revenues for Tigo

    CORE RESPONSIBILITIES

    Use customer segmentation, data analytics and consumer insight/research as strong tools to design and manage a detailed campaign roadmap for reducing customer and revenue churn
    Optimize value by identifying specific opportunity areas from customers in specific regions by implementing customer focused CVM campaigns
    Increase MFS and VAS penetration by driving relevant CVM campaigns for non-users
    Increase MFS and VAS usage/revenue by implementing upsell CVM campaigns for users
    Partner with Sales & Distribution, MFS and VAS product teams and Customer Operations team to align on product roadmap
    Implement a systematic mechanism to track BTL offers from competition in specific regions and implement counter offers to reduce/optimize impact
    Coordinate with Customer Operations, Factory and Pricing team to enhance customer satisfaction
    Ensure specific focus on the High Value customer segment, to deliver the overall commercial strategy of Tigo
    Ensure profitability for business by means of effective business cases for each aspect of campaign roadmap
    Develop a monthly reporting system deep diving on all key aspects of churn viz. churn by value and customer segment, revenue churn and churn by region
    Liaise with the customer operations and CU team to continually analyze reasons for churn coming from complaints and/or consumer understanding exercises, thereby use the information to deploy specific actions to reduce churn

    Qualifications:

    REQUIRED COMPETENCE AND EDUCATION BACKGROUND
    University Degree, preferably in Marketing, statistics or commerce
    3-5 years of total experience in telecommunications (Commercial/analytics)
    Excellent in analytics and segmentation with high level of integrity
    Technology driven, capable of understanding and using statistical modeling techniques
    Financial ability to understand its implications for the business

    This position is open to people: Local

    TO APPLY CLICK HERE

    Job Title: CVM Specialist (Data)
    Job Country: Tanzania

    Job Description:
    JOB PURPOSE
    To maximize customer value by focusing on CVM programs for mobile data, focusing on enriching customer experience at each stage of customer lifecycle, to derive better value for customer a well as Tigo, by means of segmentation and targeted approach, focusing specifically on the High Value segment as per Tigo’s commercial strategy. In terms of results, we are looking for increase in data penetration (3G and 4G), data ARPU and data pack penetration, by means of targeted activities, to derive positive impact on Topline and bottom-line revenues for Tigo

    CORE RESPONSIBILITIES

    Use customer segmentation, data analytics and consumer insight/research as strong tools to design and manage a detailed campaign roadmap for reducing customer and revenue churn
    Launch Data Customer Base Upgrade programs to facilitate upselling of small data bundles to higher bundles
    Grow the adoption of Data users on the Tigo network à increase data penetration by means of reducing data churn and implementing data seeding programs for non-users
    Design and ensure all BTL Campaigns for Data are agreed with product department and it runs on CVM platform in a timely and agreed manner
    Review results of BTL campaigns and take appropriate corrective or re-enforcing actions
    Responsible for designing and initiating WIN Back, Inactivity and upselling Programs to drive data revenues, customers and agreed KPIs
    Coordinate with Customer Operations, Factory and Pricing team to enhance customer satisfaction
    Ensure specific focus on the High Value customer segment, to deliver the overall commercial strategy of Tigo
    Ensure profitability for business by means of effective business cases for each aspect of campaign roadmap
    Develop a monthly reporting system deep diving on all key aspects of churn viz. churn by value and customer segment, revenue churn and churn by region
    Liaise with the customer operations and CU team to continually analyze reasons for churn coming from complaints and/or consumer understanding exercises, thereby use the information to deploy specific actions to reduce churn

    Qualifications:

    REQUIRED COMPETENCE AND EDUCATION BACKGROUND
    University Degree, preferably in Marketing, statistics or commerce
    3-5 years of total experience in telecommunications (Commercial/analytics)
    Excellent in analytics and segmentation
    Technology driven, capable of understanding and using statistical modeling techniques
    Consumer-focused acumen with high level of integrity
    Project management and product Development skills
    This position is open to people: Local

    TO APPLY CLICK HERE

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    Warning: Any Job Vacancy Requesting Payment is a Scam

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  • 2 New Employment Opportunities at TIGO Tanzania | April, 2019

    Jobs in Tanzania 2019: 2 New Employment Opportunities at TIGO Tanzania | April, 2019

    AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019

    Job Title: ;CVM Specialist (Regional & Multi Product)
    Job Country: Tanzania ;
    JOB PURPOSE
    To maximize customer value by focusing on CVM programs for specific regions, MFS and VAS, focusing on enriching customer experience at each stage of customer lifecycle, to derive better value for customer a well as Tigo, by means of segmentation and targeted approach, focusing specifically on the High Value segment as per Tigo’s commercial strategy. In terms of results, we are looking for improvement in Tigo’s market share in specific regions; increase in MFS and VAS penetration; increase in the daily RGS subscriber base, by means of targeted activities, to derive positive impact on Topline and bottom-line revenues for Tigo ;

    CORE RESPONSIBILITIES
    • Use customer segmentation, data analytics and consumer insight/research as strong tools to design and manage a detailed campaign roadmap for reducing customer and revenue churn
    • Optimize value by identifying specific opportunity areas from customers in specific regions by implementing customer focused CVM campaigns
    • Increase MFS and VAS penetration by driving relevant CVM campaigns for non-users
    • Increase MFS and VAS usage/revenue by implementing upsell CVM campaigns for users
    • Partner with Sales & Distribution, MFS and VAS product teams and Customer Operations team to align on product roadmap
    • Implement a systematic mechanism to track BTL offers from competition in specific regions and implement counter offers to reduce/optimize impact
    • Coordinate with Customer Operations, Factory and Pricing team to enhance customer satisfaction
    • Ensure specific focus on the High Value customer segment, to deliver the overall commercial strategy of Tigo
    • Ensure profitability for business by means of effective business cases for each aspect of campaign roadmap
    • Develop a monthly reporting system deep diving on all key aspects of churn viz. churn by value and customer segment, revenue churn and churn by region
    • Liaise with the customer operations and CU team to continually analyze reasons for churn coming from complaints and/or consumer understanding exercises, thereby use the information to deploy specific actions to reduce churn ;

    Qualifications:
    REQUIRED COMPETENCE AND EDUCATION BACKGROUND
    • University Degree, preferably in Marketing, statistics or commerce
    • 3-5 years of total experience in telecommunications (Commercial/analytics)
    • Excellent in analytics and segmentation with high level of integrity
    • Technology driven, capable of understanding and using statistical modeling techniques
    • Financial ability to understand its implications for the business ;
    This position is open to people: Local ;

    TO APPLY CLICK HERE

    ;

    Job Title: ;CVM Specialist (Data)
    Job Country: ;Tanzania
    Job Description: ;
    JOB PURPOSETo maximize customer value by focusing on CVM programs for mobile data, focusing on enriching customer experience at each stage of customer lifecycle, to derive better value for customer a well as Tigo, by means of segmentation and targeted approach, focusing specifically on the High Value segment as per Tigo’s commercial strategy. In terms of results, we are looking for increase in data penetration (3G and 4G), data ARPU and data pack penetration, by means of targeted activities, to derive positive impact on Topline and bottom-line revenues for Tigo

    CORE RESPONSIBILITIES

    Use customer segmentation, data analytics and consumer insight/research as strong tools to design and manage a detailed campaign roadmap for reducing customer and revenue churn

    Launch Data Customer Base Upgrade programs to facilitate upselling of small data bundles to higher bundles

    Grow the adoption of Data users on the Tigo network à increase data penetration by means of reducing data churn and implementing data seeding programs for non-users

    Design and ensure all BTL Campaigns for Data are agreed with product department and it runs on CVM platform in a timely and agreed manner

    Review results of BTL campaigns and take appropriate corrective or re-enforcing actions

    Responsible for designing and initiating WIN Back, Inactivity and upselling Programs to drive data revenues, customers and agreed KPIs

    Coordinate with Customer Operations, Factory and Pricing team to enhance customer satisfaction

    Ensure specific focus on the High Value customer segment, to deliver the overall commercial strategy of Tigo

    Ensure profitability for business by means of effective business cases for each aspect of campaign roadmap

    Develop a monthly reporting system deep diving on all key aspects of churn viz. churn by value and customer segment, revenue churn and churn by region

    Liaise with the customer operations and CU team to continually analyze reasons for churn coming from complaints and/or consumer understanding exercises, thereby use the information to deploy specific actions to reduce churn

    Qualifications:
    REQUIRED COMPETENCE AND EDUCATION BACKGROUND ;
    · University Degree, preferably in Marketing, statistics or commerce ;
    · 3-5 years of total experience in telecommunications (Commercial/analytics) ;
    · Excellent in analytics and segmentation ;
    · Technology driven, capable of understanding and using statistical modeling techniques ;
    · Consumer-focused acumen with high level of integrity ;
    · Project management and product Development skills ;
    This position is open to people: ;Local

    TO APPLY CLICK HERE ;

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