Technology Department, Tanzania.IT Helpdesk at KCB Bank Limited

Job Description
JOB PURPOSE
Provide first level
technical support to our customers in Banking applications including
core Banking system and the auxiliary databases, infrastructure,
network, logical access management and reporting. Assist the IT Service
Delivery Manager in the implementation of the ITIL service management
framework to provide effective user and desktop computer support within
the bank.
The role ensures that IT management and support services
provided to the business meet agreed SLAs and are aligned to achieving
business goals and objectives.

KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

• Management of all requests/incidents logs in SMARTFIX to ensure resolution is done on time.
• Provide 1st level support in all issues related to Core Banking Application (T24) and provide user profile management.
• Resolve
  and allocate all requests/incidents logged in SMARTFIX which are
  assigned to KCBT and follow up on the resolution of all calls assigned
  to group support team as per SLA between IT and business as well as
  between IT and Central team
• Prepare and send to IT Service Delivery Manager monthly report for all calls logged in SMARTFIX and their status.
• Provide guidance on how to use new applications/systems which has been introduced in our Bank to the respective users.
• Ensure
  all Banking applications are running smoothly, and users are able to
  access them and make follow up in case of any unavailability.
• Provide
  technical support on BOT clearing applications (TACH & TISS) and
  communicate with technical support team on any technical issue.
• Provide support on all ICT related systems, gadgets, network and other involved devices.

Academic & Professional
Education

• Bachelors Degree B.S.C. In Computer Science or B.S.C. In Computer Engineering or  B.S.C. In Information Technology

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Experience

• Total Minimum No of Years Experience Required 1

Job Info

How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.