Provisioning Executive at Airtel Tanzania Plc

Airtel Tanzania PLC is looking for a suitable candidate for
the Provisioning Executive Position under Customer Experience
Department. The Provisioning Executive will be responsible to Implement
& manage strategy for Post paid, Prepaid and Airtel Money
provisioning operations at the OPCO and Partners locations.

As
head of Post paid Service ,Provisioning – New activations for mobility
business, Design a strategy & planning for ease of activation,
ensuring highest level of customer satisfaction & provide common
process experience to customer for new activation across the country

Responsibilities
Post-Paid

• Support Postpaid adjustment management.
• Initiate Prepaid Number Management System (NMS), Churning & Provisioning
• Development of system with the help of IT to support comprehensive Post-paid Business model and subscriber management.
• Align all the activities of Post-paid Provisioning to improve customer satisfaction.
• Innovate new customer friendly activation strategies through technology.
• Reviewing the operational KPIs of Partners/trade excellenc

Number life cycle management

• Management
  end to end the below critical business number management process in
  accordance with Bharti number management guidelines.
• Prepaid Provisioning (Mass)
• Mass prepaid deletion process
• Clean up of deleted numbers in all system and application nodes
• Node synchronization
• Provide weekly number management reports.
• Maintain and monitor HLR utilization as per defined business paramete

Mobile Number Portability

• Process all port-in and port-out requests received.
• Engage
  and manage all porting request with other operator within SLA following
  rules, guidelines and regulations set up by CAK Inter-operator MNP
  document.
• Test all parameters of the new ported in customers ensuring that the SIM has latched into all network parameters required.
• Place a welcome call to newly port in customer as per the welcome call scripts and procedure provided by the business.
• Extract and analyze all porting reports and show trend analysis and the key drivers for porting activity.
• Advise business on MNP strategies and process improvement

Churn management

• Analysis
  of data gaps between Airtel and PRSP partners and provide business with
  process improvements based on inconsistencies/data gaps picke

Process Compliance

• Set-up control-points and Triggers for Internal Control and Compliances
• Track adherence to processes and business guidelines.
• Sharing daily MI on daily failures and mismatches across systems

Reduce Customer complaints on Post paid and prepaid provisioning

• Plan & implement a robust complaint management system at the Circle.
• Analyze
  customer complaints process wise and design action plans for process
  improvement and influence the respective process owner for change.
• Ensure
  100% customer resolution to request raised by the customers and close
  loop the same within set SLA. Work with other cross-functional teams for
  process changes and other initiatives for enhancing customer experience
  in the zone (for reduction in time to activate and error free
  provisioning).

Education and Certification:
Must Have:

• Bachelor’s degree in computer science or any other related field
• Good Knowledge of SQL/MySQL/Oracle/DB2

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Relevant Experience :

• Minimum
  of 5 years operations background experience in customer experience
  department , with minimum of 2 years provisioning experience from
  telecoms
• Experience with SQL/MySQL/Oracle/DB2

Skills and Competencies

• Excellent communication, presentation and organizational skills
• Positive & Flexible attitude
• Ability to think clearly, identify risks, anticipate eventualities and resolve problem
• Ability to understand and comply with business processes and procedures
• Ability to interact & effectively communicate with user/partners & Vendors
• Creativity (out-of-the box thinking) & Innovation

The deadline for the Application is September 14, 2024.
Only shortlisted candidates will be contacted.

We
are an equal opportunity employer and value diversity. We therefore do
not discriminate against applicants on the basis of, among others, their
race, disability, their race, disability, religion or gender. All
employment opportunities are decided on the basis of qualifications,
merit and business need

How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.