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Channels Support Specialist – IT at KCB Bank Tanzania Ltd

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AJIRA LEO
KCB Bank Tanzania Limited
Jobs in Tanzania 2024: New Job Vacancies at KCB Bank Tanzania Limited 2024

💥KCB Bank Tanzania Limited Jobs 2024

Channels Support Specialist – IT
To
provide necessary technical support and guidance on digital Channels
like POS, E commerce, mobile banking, internet banking etc. by offering
and maintaining quality of services on digital channels.
KEY RESPONSIBILITIES

  • Providing
    quality technical support to Customers and managing Customer
    expectations by providing adequate support without boundaries.
  • Responsible
    in ensuring that there are no unnecessary queues of unprocessed
    technical requests from customers in the digital financial services
    unit.
  • Ensuring that standard rules, procedures, and regulations are complied when providing technical support.
  • Promptly
    respond to different technical issues concerning digital channels on
    behalf of the Bank and ensure effective resolution.
  • Conduct
    market surveys on digital products and best technologies to be applied
    on digital financial service delivery and advice the head of the unity
    plus other stakeholders on necessary steps to take.
  • Serve as
    custodian of and maintain a database of bank channels assets and
    relevant working tools that are issued to customers on daily basis.
  • Support and handling of digital channels technical query from Branches and sales team.
  • Work
    hand in hand with stakeholders including vendors on ensuring proper
    maintenance of POS terminals is done timely and efficiently.
  • Any other duties assigned by superior.

Deadline: 2024-02-14 00:00:00 Reference Number: 2177

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