IT Support Engineer at Exodus Group Limited

Exodus Group Limited

Jobs in Tanzania 2023: New Job Vacancies at Exodus
Group Limited 2023

Exodus Group Limited Jobs 2023

• Full Time
• Tanzania
• November 20, 2023
• IT Jobs

Job Overview
Job Title: IT Support Engineer
Location: Dar es Salaam, Tanzania

RESPONSIBILITIES

• Install and configure computer hardware, software, networks and applications
• Continuously monitor and maintain systems and networks
• Respond to technical support calls from other staff members or clients and communicate how to resolve issues
• Diagnose and troubleshoot system and network problems, software faults or hardware complications
• Support the roll-out of new applications
• Keep a record of issues, along with solutions, to refer back to in future instances
• Provide onsite or remote IT support to clients.
• Diagnose and resolve software and hardware incidents.
• Support, configure, maintain LANs, WANs, network segments, Internet, and intranet systems.
• Perform
  fixes at the desktop level, including installing and upgrading
  software, implementing file backups, and configuring systems and
  applications
• Logs client requests, queries or support calls and document their outcome to facilitate timely follow-up.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to support requests.
• Develop help sheets and knowledge base articles for end users.
• Performing other duties as directed by the immediate supervisor.

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REQUIREMENTS

• A holder of Diploma in Information Technology, Computer Science,
  Computer Engineering or equivalent qualification from recognized
  institutions.
• Must be fluent in both oral and written English
• Ability to self-learn new technologies via web articles, forums, seminars, trainings. Analytical and problem-solving skills
• Teamworking skills
• The ability to think logically and strategically
• A methodical approach to tasks
• Customer service skills
• Excellent communication skills, both written and verbal
• Organisation and planning skills

How to apply.
Qualified candidates should apply by E-MAIL ONLY to jobs@exodus.co.tz Subject line should read “IT Support Engineer” only; a cover letter detailing why you are the best candidate for the position , and CV.
Submissions which do not follow the above instructions will not be considered as applicants.
NO PHONE CALLS in reference to this position will be accepted.
Application Deadline: 30th November 2023