Customer Relations & Office Administrator at Epinav Agricultural Solutions Tanzania

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Epinav Agricultural Solutions (EAS)

Jobs in Tanzania 2023: New Job Opportunities at Epinav Agricultural Solutions (EAS) Tanzania, 2023

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Epinav Agricultural Solutions (EAS) Tanzania Jobs, 2023

Customer Relations & Office Administrator
Customer Relations & Office Administrator at Epinav Agricultural Solutions (EAS) November, 2023
Job Advert: Customer Relations & Office Administrator
EPINAV AGRICULTURAL SOLUTIONS (EAS) is
ambitious and innovative agricultural firm that is turning the small
scale & unreliable agribusiness and horticultural industry on its
head. With an experienced, full skilled young agricultural scientist at
the helm as DIRECTOR assisted by highly skilled professional team, EAS
intends to grow through innovative and market driven-supply of
Agriinputs, agricultural production, high quality customer and community
services and creation of

Tanzania rural farmers’ market link
with reliable markets. Led by a Young African Leader under President
Barack Obama’s YALI initiative; Epinav is committed to transforming the
small-scale agriculture and horticulture sectors into leading economic
hubs for growth in Tanzania and Africa EPINAV is seeking for a motivated
and highly experienced applicants to fill the position as described
below.

Position: Customer Relations & Office Administrator
Reporting to: HR & Administration Manager
Duty station: Arusha
Number of Positions: One
Position summary
The
Customer Relations and Officer Administrator is responsible for
ensuring high level of firsthand customer services and the seamless
operation of the company by providing comprehensive administrative
support to the EPINAV team.

Duties and Responsibilities
Customer Services

Attend
all official incoming calls, inquiries, emails while ensuring each
customer/client is attended end to end by the responsible department.
Ensuring
all visitors, customers, clients, business partners, visiting EPINAV
offices are well attended with high level of satisfaction
Serve as the point of contact for internal and external stakeholders, including partners, clients, vendors, and visitors.
Establish and maintain sustainable business relationships with customers.
Handle customer complaints and provide appropriate solutions within specified time
Set
a clear mission and deploy strategies to improve customer service
experience and facilitate organic growth of the customer base.
Communicate
courteously with customers, provide help and advice regarding company
products or services while delivering accurate information about
company’s products and services
Answering queries and concerns about a company’s products and services. …
Resolving issues and handling customer complaints directly or by redirecting the same to relevant department
Collecting and documenting customer’s feedback and tracking customer service metrics Office Management:
Oversee daily office operations and ensure a clean, organized, and efficient workspace.
Coordinate
with vendors, suppliers and other service providers ensuring value for
money, commercially sound engagements and timely delivery of services to
EPINAV
Identify & supervise implementation of office & assets maintenance/repair needs needs
Implement and maintain office policies and procedures.

Administrative Support:

Provide
administrative support to various departments, including scheduling
internal and external meetings, handling correspondence, and managing
documentation.
Coordinate travel arrangements and accommodations for EPINAV staff as needed.
Maintain electronic and paper filing systems.
Responsible for setting business related appointments both external and internal Communication and Coordination:
Facilitate effective communication between departments and disseminate information as needed.
Coordinate and schedule appointments, conferences, and events.

Other Responsibilities:

Assist in special projects and initiatives as assigned by management.
Uphold
a high level of confidentiality and professionalism in handling
sensitive information. Perform any other duties as assigned by your
supervisor

Read Also:

Skills and Qualifications Degree Level:

Bachelor’s degree in Business Administration, Management or any other related field Experience:
Proven
work experience of at least 3 years in Administrative and customer
relations roles with high level of performance and track record

Key Skills

Proficiency in office software and tools (Microsoft Office suite, project management software, etc.).
Strong organizational skills with an attention to details.
Excellent communication, interpersonal, and time management skills.
Ability to work independently, manage priorities, and meet deadlines.
Analytical mindset with problem-solving abilities.
Adaptability and flexibility in a dynamic project environment.
Customer centered personality

Remuneration
The
successful candidate will be remunerated according the EPINAV salary
scale, and in alignment with the candidate’s qualifications and
professional experience.

Application Procedure
Interested and suitably qualified individuals should send their applications enclosing detailed;

Application letter
Curriculum vitae
Copies of academic certificates

NOTE:
All application should be sent through the following email: hrm@eas.co.tz
Email subject MUST be “Application for Customer Relations & Administrator position”
The cover letter to be addressed to;

Human Resources Manager,
EPINAV,
P.O. Box 2213, ARUSHA.

EPINAV
is an equal opportunity employer that welcome all qualified candidates
to apply for the open positions & committed to create a diverse and
inclusive workplace where all employees feel valued and respected.

Deadline for receiving applications is Sunday, 3rd December, 2023. Applications received after this date will not be considered.
Only shortlisted candidates will be contacted.

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