Operations Specialist at Bolt Tanzania

Your daily adventures will include:

• Support all Bolt’s ride-hailing operations in Dar es Salaam
• Create and optimize processes – scaling is our priority; you will help
  us find the most efficient way to transform thousands of leads into
  active drivers every month
• Analyze data – you will monitor our
  engagement, quality and utilization metrics and ensure a great
  experience for our users and drivers
• Figure out the logistics of how many drivers are needed where and when
• Develop and execute strategies to keep the churning rate at minimum levels.
• Coordinate with Customer Support quality of rides in all regions in Tanzania.
• Conduct Ad-Hoc Analysis to determine Driver behaviour and participate in creating solutions to improve Customer experience.

NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2023 (1,319 POSTS)

We are looking for:

• You have 2-3 years experience in an analytical position
• You are a strong collaborator with excellent communication skills (both verbal and written) in English
• You are highly analytical and have a data-driven mindset with excellent Excel skills
• You are a hustler, not stopping after several obstacles a day
• You are passionate about new technologies and ride-hailing
• You have a strong motivation to solve problems creatively and efficiently
• You thrive in a fast-paced environment
• You are detail-oriented and organised
• You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth

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You will get extra credits for:

• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
• Experience in product launches or running a business

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Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Make your mark at one of the fastest-growing organisations in Europe.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth and enjoy unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy health care coverage, and plenty of other perks.
• *Some perks may differ depending on your location.

MODE OF APPLICATION