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Relationship Management -Global Development Organisations (GDOs) at NBC Bank Limited

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National Bank of Commerce
Jobs in Tanzania 2023: New Job Vacancies at National Bank of Commerce (NBC), 2023

Relationship Management -Global Development Organisations (GDOs)
Head Office NBC
time type Full time
job requisition id R-15946912
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.
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Job Summary
Define and execute strategic client plans that
will ensure the development of strong business relationships and the
delivery of profitable and integrated National Bank of Commerce Ltd
products and services, with the purpose of ensuring client
profitability, increased revenue, risk optimisation and consistent
service delivery for Global Development Organisations (dealing with
International Non-Governmental Organisations, Embassies/High
Commissions, Multilateral/Development Organisations)

Job Description​
Key Accountabilities

Sales and Service: -55%

  • Lead
    the development and execution of strategic client plans (in
    collaboration with product partners), managing and driving the
    implementation of these client plans.
  • Grow portfolio value in
    line with agreed targets. This is achieved through cross sell or up sell
    by providing a variety of products and services to customers
  • Conduct
    portfolio returns (vs. prior year and budget) analysis, cross sell for
    portfolio, portfolio, portfolio actual revenue and net profit growth
    analysis and pro-active management of the portfolio pipeline and
    activities using the appropriate tools.
  • Identify sales and services opportunities and offering solutions appropriate for the customer’s needs
  • Develop
    critical relationships with client decision makers, regularly and
    proactively defining and communicating commercial opportunities for new
    and existing clients
  • Utilise all customer contact processes, channels and products to develop a better understanding of customer needs
  • Work closely with customer service teams, responding to servicing requests and complaints for customers
  • Leverage,
    engage and collaborate with the Bank’s network to ensure that all the
    Bank’s relevant expertise is brought to bear in every client
    interaction, robust and stable client service is maintained, client
    results are delivered and that any impediments to client delivery are
    overcome through the availability of credible internal resources to
    build and leverage strong long-term relationships with the client’s key
    decision makers
  • Work proactively with colleagues across the
    group to support the growth of business through referrals in living the
    One Bank mantra
  • Promote adoption of digital alternative channels to clients
  • Continuously research and analyse the clients’ business context, operations and financial performance.
  • Coordinate
    relevant programmes for each client (including thought leadership
    sessions, entertainment and collaborations on corporate social
    activities) and participate in key decision making activities by the
    client to ensure that the Bank is always in the clients’ share of mind.
  • Proactively raise the profile and reputation of the Bank in the local community


Business Focus: -20%

  • Support
    in the overall management and coordination of the client relationships
    and client/sector strategy including the provision of input into the
    strategic direction and value proposition of the Bank.
  • Maintain
    detailed and current understanding of external markets (at country,
    sector and client level) to ensure that new opportunities for the Bank
    are capitalised and threats are quickly identified.
  • Maintain a
    proficient knowledge of products, services and capabilities across the
    Bank (in all relevant geographies and sectors) to ensure relevant and
    informed client conversations.
  • Drive and own annual budgets
    together with product houses and monitor actual performance against
    budget, drive product cross-sell and client profitability.
  • Manage
    overall client cost and revenue including the monthly tracking of
    revenue contributions per client as well as the understanding of key
    drivers and variances to proactively respond to threats of reducing
  • Conduct set routine activities such as weekly/monthly reporting, reviewing of pricing, interest rates, concessions etc.
  • Ensure
    the administration and analysis of the client service surveys, as well
    as the implementation of focused action plans needed to address the gaps

Risk Focus: -15%

  • Understand and
    apply the relevant governance and compliance procedures to activities
    undertaken and maintain ongoing completion of relevant governance and
    compliance training
  • Drive and provide input to timeous
    preparation, review, sign-off and motivation of deal forums, new
    business committee and credit paper submissions (managing end-to-end
    credit process including facility letters, security perfection,
    conditions fulfilment, post sanction monitoring and control etc.) and
    optimally allocate credit limits and manage exposures across product and
    geography (where applicable)
  • Guide the development and review appropriate documentation to complete annual credit review.
  • Monitor
    and manage credit losses and write-offs, pro-active portfolio
    management resulting in zero losses in the portfolio (including excess
    management and facility conditions compliance)
  • Act as the “first line of defence” in all risk matters relating clients under the portfolio
  • Ongoing review of client base for potential High Risk clients
  • Act as escalation point for any identified risks.

People Focus: -10%

  • Continuous learning and self-development through training interventions, secondments, on the job training, shadowing et.c.
  • Day to day coaching and development of the team i.e. operational bankers, credit/business analysts, peers e.t.c
Read Also:


Role / Person Specification
Education and Experience Required

  • B-degree
    / Advance Diploma / Diploma or Equivalent qualification in Finance,
    Accounting, Economics, Business Administration or any other related
  • Other relevant qualifications including post graduate qualifications such as an MSc/MBA is considered a bonus
  • At
    least 5 years of experience in Relationship Management, Credit or
    Product environment and Client Service (dealing with Global Development
    Organisations, International Non-Governmental Organisations,
    Embassies/High Commissions, Multilateral/Development Organisations would
    be an added advantage)
  • Working general knowledge of local and
    international markets, economies, their drivers, industry dynamics,
    competitor solutions etc
  • An up to date knowledge of banking products across trade, cash management, FX, etc
  • An up to date knowledge of local and international multi-sectoral industry trends and dynamics
  • Proven experience of managing customer relationships

Knowledge & Skills: (Maximum of 6) and Competencies: (Maximum of 8 competencies)

  • Deciding and initiating action
  • Learning and researching
  • Entrepreneurial and commercial thinking
  • Relating and networking
  • Adapting and responding to change
  • Persuading and influencing
  • Creating and innovating
  • Strong solutioning, selling and negotiation skills
  • Excellent diagnostic skills and rigorous approach to problem solving
  • Excellent communication and sound financial skills
  • Excellent comprehension skills to understand and interpret industry data and economic trends
  • Strong formal presentation skills to gain acceptance to solutions, both internally and externally
  • Strong Leadership and team-working skills
  • Basic IT and banking system knowledge

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Mental & Environmental Demands
(RSA Specific)

Special work requirements:

  • Experience in managing Multinational Corporate clients in a reputable organization
  • Knowledge of banking and financial environment in Tanzania and overseas
  • Commercial or related qualification would be an added advantage

Most complex decision that can be taken without referral to the manager:

  • Various as prescribed from time to time

Business change accountability:

  • Various as prescribed from time to time

Finance/Resource accountability:

  • >=TZS 7.0b Revenues p.a. growing annually

Communication and Interaction required:
Staff in own area
(manager, subordinates, colleagues)

Staff outside own area

Internal customers
(other than staff in own area)

External Customers

Regulators/Government Agencies


(e.g. Industry Forums/Associations)


  • Commercial
    mindset – Junior (Meets some of the requirements and would need further
    development), Customer Excellence – Service Delivery (Meets all of the
    requirements), Digital familiarity (Meets all of the requirements),
    Effective communication – Basic (Meets all of the requirements),
    Experience in a similar environment, Higher Diplomas – Business,
    Commerce and Management Studies, Openness to change (Meets some of the
    requirements and would need further development), Product and/or Service
    Knowledge (Meets all of the requirements), Relationship building (Meets
    some of the requirements and would need further development)

Deadline: 2023-02-21.


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