|National Bank of Commerce|
Officer Merchant On boarding
locations Zanzibar Branch NBC
time type Full time
job requisition id R-15946878
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.
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Responsible for recruitment of new customers and retention.
Customers span the whole of Tanzania and therefore role holder will
need to be flexible to travel as required and be able to deal with
• To recruit profitable new business and then to
establish, manage and develop long term, profitable relationships,
ensuring the provision of first class customer service and maximizing
business opportunities to achieve key objectives
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- Identify potential POS merchant pipelines
- Acquire new potential identified POS merchants
- Ensure new acquired merchants are provided with POS machines
- Engage branches, Relationship Managers and SME team for POS sales visits as a one bank strategy
- Train new acquired merchants on best POS transactions operation practices according to visa/MasterCard rules
- Ensure new and existing merchants transact.
- Ensure Merchant relations through visits and calls for customer satisfaction and improving target business volumes.
- Analyze individual merchant’s performances .
- Provide technical and service support to clients
- Keep records of all queries related to merchants for monitoring purposes.
- Ensure merchants payments based on service level agreement
- Create and maintain merchant databases.
- Ensure only clean merchants are onboarded
- Ensure all merchants are trained on POS fraud matters at least once every quarter
- Ensure all merchants have signed POS Operation and fraud training confirmation documents
- Ensure all signed training documents are safely archived
Degrees and Advanced Diplomas – Business, Commerce and Management
Studies, Commercial mindset – Junior (Meets some of the requirements and
would need further development), Customer Excellence – Service Delivery
(Meets all of the requirements), Digital familiarity (Meets all of the
requirements), Effective communication – Basic (Meets all of the
requirements), Experience in a similar environment, Openness to change
(Meets some of the requirements and would need further development),
Product and/or Service Knowledge (Meets all of the requirements), Sales
Management (Meets some of the requirements and would need further