in , , , , , , , ,

Assistant Relationship Manager (ARM) – Global Clients at NBC Bank Limited

Want create site? Find Free WordPress Themes and plugins.
National Bank of Commerce
Jobs in Tanzania 2023: New Job Vacancies at National Bank of Commerce (NBC), 2023

Assistant Relationship Manager (ARM) – Global Clients
Head Office NBC
time type Full time
job requisition id R-15946918
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.
Download Your National ID (NIDA) Number  Here | Download NAMBA NA KITAMBULISHO CHAKO CHA NIDA. BONYEZA HAPA!

Job Summary
Responsible for client solutioning, service and
identification of leads by being a member of the Client Relationship
Team (Cross Functional Team; RM, ARM and Product Specialists). Assist
the RM with sales research, relationship development, needs analysis and
be responsible for the day-to-day operations and risk management of
client portfolios. Serves as the second point of contact to the client
on sales and service issues. Responsible for all operational activities
in the Client Relationship Team

Job Description​
Key Accountabilities

Sales, Customer Solutioning and Customer Service: -50%

  • Cross
    sell vanilla products to existing clients and increase the cross-sell
    ratio of each client ensuring that each client is solutioned 100% with
    appropriate products. The correct need must be identified by the ARM and
    the adequate product must be sold to the customer to proactively
    increase the share of wallet.
  • Liaise with Product specialist
    (e.g. Transactional Services, Trade, Global Markets, Debt, Private
    Banking, Bancassurance etc) relevant to solutioning for vanilla
    products. Ensure that the client is solutioned comprehensively.
  • Develop
    and maintain sales and service contact within the client’s organisation
    and key shareholders to ensure effective customer service i.e. a key
    relationship is required to solution a client
  • Act as a principal
    point of contact in the absence of the Relationship Manager (RM) for
    the purposes of ensuring continuous customer service as an example if
    the RM is not available the OB will assess the customer’s need and put
    forward an application for approval to credit
  • Manage the
    operational service and risk management aspects of the portfolio, the
    customer must experience a seamless operation with regards to their
    transactional needs, and securities to be managed according to the
    expectation of the client.
  • Responsible, where appropriate, to
    assist, co-ordinate and monitor the introduction of clients to and from
    other areas of the NBC/Absa Group, in order to increase revenue for the
  • Monitor, analyse and recommend supporting action (follow
    ups and timeous and accurate feedback) to improve client service based
    on Client Satisfaction Surveys and implement corrective measures to
    improve service delivery to clients.
  • Identify potential new
    clients by building and maintaining a database of potential clients
    supporting the Relationship Manager and for the purpose of jointly
    growing the portfolio of clients.
  • Arrange product presentations, in conjunction with the Relationship Manager to promote products to new and existing clients.
  • Conduct
    service reviews with clients and implement corrective measures to
    improve service delivery to the client and recommend actions for
    improvement based on feedback.
  • Responsible to resolve client
    concerns/complaints within an acceptable timeframe. Recommend action for
    service recovery to RM and Management.
  • Follow up on
    transactions in progress to ensure that this is in line with Service
    Level Agreements (SLA) and act on service level failures and report same
    to management.
  • Collect and report on all fee income i.e.
    facility fees, excess fees, raising and valuation fees, etc by
    monitoring the clients portfolios in line with applicable transactions.
  • Manage
    the client visit to be undertaken by the RM by preparing all required
    documentation and sales material required from analysis of the client
    group, together with recommendations of sales opportunities or clients
  • Responsible to identify and manage potential risk and
    compliance gaps in clients portfolio’s and recommend and make
    appropriate corrections in conjunction with the ARM may decide to
    contact a customer and request updated or information required.
  • Manage
    and action the pipeline of facilitate quicker payout of approved loan
    facilities and make recommendations on how to fast track the process if


Risk and Operational Management: -30%

  • Understand
    and apply the relevant governance and compliance procedures to
    activities undertaken and maintain ongoing completion of relevant
    governance and compliance training
  • Adhere to the KYC processes.
  • Manage securities with assistance of Risk Control Unit and Securities Management Units with the assistance of the RM.
  • Obtain required documentation from clients e.g. public documents, KYC documents etc to support the opening of accounts.
  • Ensure
    the Bank’s operational risk is mitigated by being informed and
    knowledgeable on all relevant information that govern the bank’s action
    or alert management of any risk that come to light. The RM must have up
    to date knowledge of all policies and procedures regarding sales,
    credit, compliance and processing. All compliance training must be up to
    date and completed.
  • Follow up with client on outstanding
    documentation such as security, product, guarantee’s etc related and
    recommend action to the RM if not forthcoming.
  • Responsible for
    accurate management of client information through manual and electronic
    updates and the filling of essential client information.
  • Ensure
    that the clients risk type (low risk, high risk and no risk) is captured
    correctly and that appropriate remedial actions are adhered to.
  • Manage the risk, legal and bad debt of portfolio by identifying and liaising with all relevant stakeholders.
  • Monitor
    and manage credit losses and write-offs, pro-active portfolio
    management resulting in zero losses in the portfolio (including excess
    management and facility conditions compliance)
  • Act as the “second line of defence” in all risk matters relating clients under the portfolio

Business Management: -10%

  • Attend
    client meetings to support client servicing, sell vanilla products and
    to obtain appropriate documents (KYC Account Opening, Security
    documents, indemnities etc) from customers.
  • Follow up that new clients, products and pricing are set up and accurately captured on relevant systems.
  • Ensuring
    the seamless take-over of accounts from other banks and implementations
    of NBC system by coordinating the inputs of the applicable product
    houses, credit, sector, and other relevant service providers.
  • Develop and maintain good working relationships with Group sector specialists for support in deal closures
  • Attend
    regular meetings held with Cross Functional team and ensure specific
    action related to the role is carried out and that new and effective
    ways of working are sought to improve the service to the customer.
  • Promote effective and continuous teamwork

People Focus: -10%

  • Continuous learning and self-development through training interventions, secondments, on the job training, shadowing et.c.
  • Day to day coaching and development of the team i.e. operational bankers, credit/business analysts, peers e.t.c
Read Also:


Role / Person Specification
Education and Experience Required

  • B-degree
    / Advance Diploma / Diploma or Equivalent qualification in Finance,
    Accounting, Economics, Business Administration or any other related
  • At least 4 years of experience in Relationship Management,
    Credit or Product environment and Client Service (dealing with Global
    Clients – Multinational Corporates, Financial & Non-Financial
    Institutions and Global Development Organizations would be an added
  • Working general knowledge of local and international
    markets, economies, their drivers, industry dynamics, competitor
    solutions etc
  • An up to date knowledge of banking products across trade, cash management, FX, etc
  • An up to date knowledge of local and international multi-sectoral industry trends and dynamics
  • Experience of managing customer relationships

Knowledge & Skills: (Maximum of 3) and Competencies: (Maximum of 4 competencies)

  • Deciding and initiating action
  • Learning and researching
  • Entrepreneurial and commercial thinking
  • Relating and networking
  • Adapting and responding to change
  • Persuading and influencing
  • Creating and innovating
  • Strong solutioning, selling and negotiation skills
  • Excellent diagnostic skills and rigorous approach to problem solving
  • Excellent communication and sound financial skills
  • Excellent comprehension skills to understand and interpret industry data and economic trends
  • Strong formal presentation skills to gain acceptance to solutions, both internally and externally
  • Strong Leadership and team-working skills
  • Basic IT and banking system knowledge

CV Writing and Download, Cover/Job Application Letters, Interview
Questions and It’s Best Answers plus Examples. Click Here!

Mental & Environmental Demands
(RSA Specific)

Special work requirements:

  • Experience in managing/assisting Global Corporate clients
  • Knowledge of banking and financial environment in Tanzania and overseas
  • Commercial or related qualification would be an added advantage

Most complex decision that can be taken without referral to the manager:

  • Various as prescribed from time to time

Business change accountability:

  • Various as prescribed from time to time

Finance/Resource accountability:

  • Supporting RM to achieve >=TZS 7.0b Revenues p.a. growing annually

Communication and Interaction required:
Staff in own area
(manager, subordinates, colleagues)

Staff outside own area

Internal customers
(other than staff in own area)

External Customers

Regulators/Government Agencies


(e.g. Industry Forums/Associations)


  • Commercial
    mindset – Junior (Meets some of the requirements and would need further
    development), Customer Excellence – Service Delivery (Meets all of the
    requirements), Digital familiarity (Meets all of the requirements),
    Effective communication – Basic (Meets all of the requirements),
    Experience in a similar environment, Higher Diplomas – Business,
    Commerce and Management Studies, Openness to change (Meets some of the
    requirements and would need further development), Product and/or Service
    Knowledge (Meets all of the requirements), Relationship building (Meets
    some of the requirements and would need further development)

Deadline: 2023-02-21.


Did you find apk for android? You can find new Free Android Games and apps.
Get Notifications Faster by:

Relationship Management -Global Development Organisations (GDOs) at NBC Bank Limited

Project Manager, Diabetes Compass at Tanzania Diabetes Association (TDA)