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Order Desk Officer at Sandvik Mining & Rock Technology Tanzania

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Sandvik Mining & Rock Technology
Jobs in Tanzania 2023: New Job Vacancies at Sandvik Mining & Rock Technology Tanzania, 2023


Sandvik Mining & Rock Technology Tanzania Jobs, 2023
Order Desk Officer
Tanzania, Mwanza
time type Full time
job requisition id R0051266
Location Tanzania, Mwanza, Tanzania
Job Title Order Desk Officer
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Job Profile

  • Order Desk Officer is responsible for
    order entries/inquiries for Sandvik from customers and provides
    information and price quotations.
  • Process orders and returns and
    coordinate activities with other departments through order completion.
    They require social and communications skills, and they must be detail
  • Source and Quote Sandvik goods from internal/external
    warehouses or suppliers for Customers by Preparing Customer Quotation
    and Receiving customer orders daily through electronic ordering system.
  • Verify
    order information is correct on each order when received and that all
    merchandise purchased is in stock and priced correctly.
  • Enter
    customer orders in current operating system while monitoring order
    quantities and price versus system prices at the time of loading orders-
    Contact customer directly on each order when received if there is an
    issue with the order, such as merchandise pricing difference, shipping
    delays or other concerns
  • Clear all issues in the delivery note by processing them into actual sales within the shortest period.
  • Conduct
    customer visits with core objectives of verifying customer information
    on each order when received against company database to confirm all
    contact information is correct, update database where necessary
  • Liase
    with the Finance Department i.e. Credit Control Section to establish
    new accounts; assists customer in preparing and processing
    credit/financing arrangements paperwork.
  • Handle customer
    complaints concerning proof of delivery/various queries and feedback-
    Contact customer directly on each order when received if there are
    questions regarding customer information or discrepancies between
    customer information on the order and the company database.
  • Reporting
    – Run relevant reports daily/weekly and as required by management or
    business requirements i.e., GIT (Goods in Transit) Report –align GIT
    report with Customer Orders by engaging with stakeholders responsible
    for the actual GIT process (Inbound Freight & Warehouse).
  • Reconcile
    Back Order Reports against Customers outstanding orders report- Notify
    customer when order is received and shipped using the customer’s
    preferred contact method on each order received-
  • Generate the
    Back Order Report for customers with accurate due dates (Expected
    Arrival Dates) for outstanding items- Inform customers by mail or
    telephone of order information, such as unit prices, shipping dates, and
    any anticipated delays.
  • Prepare sales reports every week in
    order to check against all items invoiced and dispatched in that
    particular month- Review orders for completeness according to reporting
    procedures and forward incomplete orders for further processing.
  • Calculate and compile order-related statistics and prepare reports for management.
  • Expedite Customer/VMI (Vendor Managed Inventory) Orders from DI (Sandvik Global Distribution International Services).
  • Track Orders from all Sandvik Warehouses to get the best delivery dates link with Open Customer Orders.
  • Assists
    in handling the needs of Field Sales Representatives; works with
    Production to expedite or ensure timely delivery of scheduled shipments;
    maintains close liaison with other departments to carry order through
    to completion.
  • Expediting of logistics queries related to Order
    Desk using LPS (Logistics Process Support) and other business tools such
    as system 21 DI and Aurora as well as report manager.
  • Identify
    professional career goals and development needs and suggest training and
    development opportunities that will help achieve these goals
  • Complete all work required from training attended within the period under review
  • Participate and support territory/global initiatives or projects as needed.
  • Any other duties that may be assigned by immediate Supervisor/HOD.


Your Profile

  • Degree/Diploma in Logistics/Supply Chain/Procurement
  • 2-4 years’ experience in a Customer Service Role.
  • Relevant Experience in the Mining Industry is an added advantage
  • Knowledge and experience with ERP systems (i.e., SAP, Aurora)
  • Experience handling customer queries and complaints
  • Excellent listening and communication skills



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