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2 New Job Opportunities at NMB Bank Plc January, 2023 – Various Posts

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Tanzania Jobs Portal - Career
NMB Bank Plc
Jobs in Tanzania 2023: New Job Vacancies at NMB Bank Plc 2023

Application Administrator CBS(Fixed Term – 2years) (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Support Core Banking Systems and be responsible for maintenance of Level 2 support of back-end Core Banking Application systems.
End Of day (EOD) operators and coordinating Level 3 support issues of
all back-end Core Banking Application systems with offshore support
teams for proactive and active support.

Main Responsibilities:

  • Support
    Core banking applications and work at application layer. These systems
    include Flexcube, cheque clearing, SWIFT, TISS, Opics, etc.
  • Responsible
    for Level 2 issues related to all core applications except the in-house
    developed applications which will be supported by the developers
    reporting under Solutions/Products Design & Architect department.
  • Responsible for support of EOD/EOM batches.
  • Responsible for UAT on testing of Applications changes.
  • Support of day-by-day operations & performance of Core Banking System (CBS)
  • Manage
    efficient & effective running of End of Cycle (EOC) operations
    (EOD, EOM, EOY) to ensure CBS is available to users well on time.
  • Service Desk’s 2nd level technical support for CBS queries & incidents (Live, Data ware Housing, UAT, Report)
  • Escalation to 3rd level support (OFSS – Onsite & i-Support)
  • Follow-up and feedback on incidents escalated to OFSS.
  • Participate in weekly (Friday) tele-conference meetings with OFSS i-Support for status update.
  • Customer Call Centre’s 2nd level customer support for Core Banking system related queries & incidents
  • Log to the Service Desk all CBS and EOC incidents encountered in the section
  • Provide updates to the Senior Manager.
  • Submit monthly report to the Senior Manager.
  • Attend weekly meetings with section staff to resolve issue and implement continual improvement actions
  • Working
    closely with vendor’s Level 3 support team for all back-end Core
    Banking Application systems (e.g. OFSS resources and internal
    Consultants if any).
  • Resolve Incidents in Service Manager escalated from Level 1-Service Desk.
  • Analyse escalated incidents from level 1 before escalating the same to higher levels (OFSS and internal Consultants).
  • Participates in testing of all patches/Incidents fixes provided by System Vendor.
  • Perform the MOCK Run for End of months and end of year Simulation and provide reports.
  • Support project of Core Banking Upgrade/Replacement.

Knowledge and Skills:

  • Detailed understanding of the core application products setup
  • ICT systems support knowledge and experience.
  • Multi skilled in all areas of Technology Flexcube, SWIFT, TACH, Opics, network, desktop supports, etc.
  • Be a team player that motivates and educates other team members.
  • ICT Service Management skills
  • Excellent communication skills with internal customers as well as with higher level support teams

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Qualifications and Experience:

  • Bachelor’s degree or its equivalent in Computer Science or related disciplines from a recognized institution.
  • A minimum of 2 years’ experience in ICT service
  • ICT Service Management ITILv3 certification is an added advantage.

Relationship Manager (1 Position(s))
Job Location :
Western Zone
Job Purpose:
grow and retain a portfolio of Institutional Banking clients (both
Government and Private Institutions) by performing a proactive, mobile,
value adding financial partnership role, ensuring that close personal
attention is given to provide a full array of customized financial
solutions and services tailored to meet the growth needs Institutional

Main Responsibilities:

Accountability Relationship Management and Business growth

  • Manage
    existing customer relationships through regular contacts and visits by
    ensuring customers banking needs are addressed effectively in a timely
  • Partner with the product team and other internal staff
    to deliver a clear account plan that is based on understanding of client
    needs and provide appropriate solutions for clients across relevant
    products by capitalizing on bank’s competitive attributes e.g., Network,
    balance sheet, brand etc.
  • Identify and develop a target
    pipeline and aggressively market for new profitable institutional
    customers and exploit cross selling opportunities.
  • Gather information that is needed to prepare and assess credit applications in order to manage customer expectations.
  • Manage
    the development of prudently priced assets, cost-effective long-term
    liability with reputable institutions and organizations in order to
    ensure the bank’s maximum profitability.
  • Identify and take
    ownership of sales leads generated for the bank; Ecosystem banking –
    Corporate Banking, Business Banking and Retail Banking
  • Manage the product partners to ensure that work standards and quality work output targets are set, achieved, and maintained.
  • Ensure
    full compliance, provide oversight as well as monitor the
    implementation of various consumer protection requirements across
    Institutional Banking.


Accountability Customer Service Quality and Efficiency

  • Adhere
    to high professional standards and strive to provide quality services
    and competitive pricing to clients by ensuring delivery of
    industry-leading customer service, premier on-boarding experience, and
    advisory service to new and existing institutional customers.
  • Perform
    a proactive liaison role between customers, client service delivery
    team and back-office service fulfilment and credit functions.
  • Interact
    frequently and closely with all clients to analyze and establish
    ongoing needs and to assist clients to better understand their financial
  • Accurately and efficiently process customer mandates/ documentation requirements for financial facilities.
  • Mine and analyze customer data to identify and plan for expansion and/or additional business opportunities for the bank.
  • Develop and implement a client-calling schedule to visit all clients in the portfolio.

Accountability Risk Management

  • Monitor and manage complete regulatory compliance (KYC); Control Self-Assessment and addressing of root-cause for issues raised.
  • Maintain a high quality of the asset book, ensure excellent performance and maximum returns of the portfolio.
  • Gather information that is needed to prepare and assess credit applications in order to manage customer expectations.
  • Proactively
    manage client portfolio in compliance with regulatory environment,
    keeping up with bank’s guidelines, policies and procedures to mitigate
    financial loss and fraud within the bank.
  • Maintain high standard of operational controls including adherence to Risk Management and Compliance guidelines.
  • Embed
    NMB values and code of conduct by ensuring adherence to the highest
    standards of ethics with relevant policies, processes, and regulations.
  • Consult
    with staff in Risk, Credit, Legal and Compliance departments to ensure
    that the portfolio remains credit worthy and within the policies of the
  • Manage the Institutional Banking liability and loan book within the bank’s risk appetite statement.
  • Prepare quality clients credit applications for submission to CREDCO.
  • Always ensure growth of a quality credit portfolio and a sustainable self-funded wholesale banking balance-sheet
  • Ensure proper record keeping for all documents submitted by clients for services at the bank


Knowledge and Skills:

  • Knowledge of general banking practices, policies, procedures, and regulatory environment.
  • Good current knowledge of different industry sectors and sector risk profiles/ trends
  • Possess
    an intimate understanding of Institutional competitor activity,
    drivers, products, strengths, vulnerabilities, market-share, and client
    base accordingly to meet business objectives.
  • Broad and detailed technical knowledge of general Institutional Banking practices and procedures.
  • Strong customer relationship and sound understanding of bank’s products, policies and procedures.
  • Analytical
    – ability to identify and analyze patterns and trends, to see the
    relationship between cause and effect, with an enquiring mind.
  • Fluent in verbal and written communication in English and Swahili.
  • Strong
    in numerical skills and financial acumen to analyze evaluate and
    identify trends in complex consolidated financial statements, balance
    sheets and ratios,
  • Persuasive – enjoys selling and negotiating, changes the opinions of others, is convincing with arguments.
  • Computer literacy i.e., Word/Excel/Power point skills.
Read Also:


Qualifications and Experience:

  • Bachelor’s degree or its equivalent in Economics, Business Administration, Finance, Marketing Statistics or Research.
  • Master’s Degree in Business Administration is an added advantage.
  • A minimum of 5 years’ experience in Relationship Management managing government and other public sector clients

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Job opening date : 24-Jan-2023
Job closing date :


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