2 New Job Opportunities at NMB Bank Plc January, 2023 – Various Posts

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NMB Bank Plc

Jobs in Tanzania 2023: New Job Vacancies at NMB Bank Plc 2023

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NMB Bank Plc Jobs, 2023

Application Administrator CBS(Fixed Term – 2years) (1 Position(s))
Job Location : Head Office, Hq
Job Purpose:
Support Core Banking Systems and be responsible for maintenance of Level 2 support of back-end Core Banking Application systems.
Support
End Of day (EOD) operators and coordinating Level 3 support issues of
all back-end Core Banking Application systems with offshore support
teams for proactive and active support.
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Main Responsibilities:

Support
Core banking applications and work at application layer. These systems
include Flexcube, cheque clearing, SWIFT, TISS, Opics, etc.
Responsible
for Level 2 issues related to all core applications except the in-house
developed applications which will be supported by the developers
reporting under Solutions/Products Design & Architect department.
Responsible for support of EOD/EOM batches.
Responsible for UAT on testing of Applications changes.
Support of day-by-day operations & performance of Core Banking System (CBS)
Manage
efficient & effective running of End of Cycle (EOC) operations
(EOD, EOM, EOY) to ensure CBS is available to users well on time.
Service Desk’s 2nd level technical support for CBS queries & incidents (Live, Data ware Housing, UAT, Report)
Escalation to 3rd level support (OFSS – Onsite & i-Support)
Follow-up and feedback on incidents escalated to OFSS.
Participate in weekly (Friday) tele-conference meetings with OFSS i-Support for status update.
Customer Call Centre’s 2nd level customer support for Core Banking system related queries & incidents
Log to the Service Desk all CBS and EOC incidents encountered in the section
Provide updates to the Senior Manager.
Submit monthly report to the Senior Manager.
Attend weekly meetings with section staff to resolve issue and implement continual improvement actions
Working
closely with vendor’s Level 3 support team for all back-end Core
Banking Application systems (e.g. OFSS resources and internal
Consultants if any).
Resolve Incidents in Service Manager escalated from Level 1-Service Desk.
Analyse escalated incidents from level 1 before escalating the same to higher levels (OFSS and internal Consultants).
Participates in testing of all patches/Incidents fixes provided by System Vendor.
Perform the MOCK Run for End of months and end of year Simulation and provide reports.
Support project of Core Banking Upgrade/Replacement.

Knowledge and Skills:

Detailed understanding of the core application products setup
ICT systems support knowledge and experience.
Multi skilled in all areas of Technology Flexcube, SWIFT, TACH, Opics, network, desktop supports, etc.
Be a team player that motivates and educates other team members.
ICT Service Management skills
Excellent communication skills with internal customers as well as with higher level support teams

Bachelor’s degree or its equivalent in Computer Science or related disciplines from a recognized institution.
A minimum of 2 years’ experience in ICT service
ICT Service Management ITILv3 certification is an added advantage.

Relationship Manager (1 Position(s))
Job Location : Western Zone
Job Purpose:
To
grow and retain a portfolio of Institutional Banking clients (both
Government and Private Institutions) by performing a proactive, mobile,
value adding financial partnership role, ensuring that close personal
attention is given to provide a full array of customized financial
solutions and services tailored to meet the growth needs Institutional
clients.

Main Responsibilities:
Accountability Relationship Management and Business growth

Manage
existing customer relationships through regular contacts and visits by
ensuring customers banking needs are addressed effectively in a timely
manner.
Partner with the product team and other internal staff
to deliver a clear account plan that is based on understanding of client
needs and provide appropriate solutions for clients across relevant
products by capitalizing on bank’s competitive attributes e.g., Network,
balance sheet, brand etc.
Identify and develop a target
pipeline and aggressively market for new profitable institutional
customers and exploit cross selling opportunities.
Gather information that is needed to prepare and assess credit applications in order to manage customer expectations.
Manage
the development of prudently priced assets, cost-effective long-term
liability with reputable institutions and organizations in order to
ensure the bank’s maximum profitability.
Identify and take
ownership of sales leads generated for the bank; Ecosystem banking –
Corporate Banking, Business Banking and Retail Banking
Manage the product partners to ensure that work standards and quality work output targets are set, achieved, and maintained.
Ensure
full compliance, provide oversight as well as monitor the
implementation of various consumer protection requirements across
Institutional Banking.

Accountability Customer Service Quality and Efficiency

Adhere
to high professional standards and strive to provide quality services
and competitive pricing to clients by ensuring delivery of
industry-leading customer service, premier on-boarding experience, and
advisory service to new and existing institutional customers.
Perform
a proactive liaison role between customers, client service delivery
team and back-office service fulfilment and credit functions.
Interact
frequently and closely with all clients to analyze and establish
ongoing needs and to assist clients to better understand their financial
requirements.
Accurately and efficiently process customer mandates/ documentation requirements for financial facilities.
Mine and analyze customer data to identify and plan for expansion and/or additional business opportunities for the bank.
Develop and implement a client-calling schedule to visit all clients in the portfolio.

Accountability Risk Management

Monitor and manage complete regulatory compliance (KYC); Control Self-Assessment and addressing of root-cause for issues raised.
Maintain a high quality of the asset book, ensure excellent performance and maximum returns of the portfolio.
Gather information that is needed to prepare and assess credit applications in order to manage customer expectations.
Proactively
manage client portfolio in compliance with regulatory environment,
keeping up with bank’s guidelines, policies and procedures to mitigate
financial loss and fraud within the bank.
Maintain high standard of operational controls including adherence to Risk Management and Compliance guidelines.
Embed
NMB values and code of conduct by ensuring adherence to the highest
standards of ethics with relevant policies, processes, and regulations.
Consult
with staff in Risk, Credit, Legal and Compliance departments to ensure
that the portfolio remains credit worthy and within the policies of the
bank.
Manage the Institutional Banking liability and loan book within the bank’s risk appetite statement.
Prepare quality clients credit applications for submission to CREDCO.
Always ensure growth of a quality credit portfolio and a sustainable self-funded wholesale banking balance-sheet
Ensure proper record keeping for all documents submitted by clients for services at the bank

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Knowledge and Skills:

Knowledge of general banking practices, policies, procedures, and regulatory environment.
Good current knowledge of different industry sectors and sector risk profiles/ trends
Possess
an intimate understanding of Institutional competitor activity,
drivers, products, strengths, vulnerabilities, market-share, and client
base accordingly to meet business objectives.
Broad and detailed technical knowledge of general Institutional Banking practices and procedures.
Strong customer relationship and sound understanding of bank’s products, policies and procedures.
Analytical
– ability to identify and analyze patterns and trends, to see the
relationship between cause and effect, with an enquiring mind.
Fluent in verbal and written communication in English and Swahili.
Strong
in numerical skills and financial acumen to analyze evaluate and
identify trends in complex consolidated financial statements, balance
sheets and ratios,
Persuasive – enjoys selling and negotiating, changes the opinions of others, is convincing with arguments.
Computer literacy i.e., Word/Excel/Power point skills.

Qualifications and Experience:

Bachelor’s degree or its equivalent in Economics, Business Administration, Finance, Marketing Statistics or Research.
Master’s Degree in Business Administration is an added advantage.
A minimum of 5 years’ experience in Relationship Management managing government and other public sector clients

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Job opening date : 24-Jan-2023
Job closing date : 07-Feb-2023

CLICK HERE TO APPLY!