|
| WASOKO |
- Arusha, TZ
- Full-Time
- Logistics and Customer Service
Inbound Lead
About Us:
Wasoko
(“people of the market” in Swahili) is transforming communities across
Africa by revolutionizing access to essential goods and services. We are
East Africa’s biggest digitized retail distribution platform powered by
our own in-house logistics network. Tens of thousands of informal
retailers across seven countries (Kenya, Tanzania, Rwanda, Uganda, Ivory
Coast, Senegal and Zambia) use Wasoko to order everyday essential goods
and receive working capital financing.
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The
informal retailers of Africa today are the primary if not the only
channel used by consumers to purchase essential goods worth over $600
billion per year. The fragmented infrastructure across large land mass,
distributed but diverse population and rather a smaller basket size
spend does not yet lend themselves to big basket retail or mass consumer
eCommerce. Instead, the informal retail ecosystem is THE channel for
building the plumbing for digital and consumer
commerce across Africa.
This
is Wasoko’s opportunity. Wasoko with its brand, scale and logistics
network is best positioned to build the technology-leveraged rails to
serve the 1+ billion African consumers through informal retailers. We
are building a digital-first operating system for informal retailers,
initially focusing on B2B distribution but quickly incorporating other
tools and services to help communities across Africa get more for less.
Location: Tanzania, Arusha
Reporting into: FC Supervisor, {Branch}
Role:
Fulfilment
at Wasoko is a fun, fast-paced, agile and people-focused business. We
believe in the motto “We win through our people.”
You will support
and manage the Logistics team members in a branch, ensuring they have
everything they need to achieve and maintain their optimal level of
performance. At the same time, you will ensure that operational
activities are in line with profit and cost targets, SOPs, WIs and
company policies.
Recommended:
This is a challenging role where you will have the opportunity to grow your career and be part of a strong team.
You
must enjoy being part of a dedicated team working together to make a
difference in the lives of our customers and employees in relevant and
memorable ways.
If you are looking for a change and ready to make a difference … we are looking for you.
Direct Reports: Receiving, Putaway (MHE & Floor Team)
If this sounds like a team you would like to join… Keep reading.
Requirements:
- Ability to communicate well
- You are able to work in a challenging environment
- Ability to work effectively with peers and supervisors to accomplish tasks
- An exceptional level of resourcefulness, creativity, ingenuity, and empathy
- A good understanding of inbound inventory procedures (Receiving {GRN, GRTN, Quarantine}, Putaway etc)
- Ability to stand and walk for prolonged periods of time, and be comfortable squatting, kneeling, and crouching
- Working
Hours – Shift work when required. Candidates must be flexible to work
weekends, public holidays and/or overtime regularly.
Responsibilities:
- Effective
leadership and direction for the team through involvement and
communication to deliver on the relevant key business drivers - Overall management and coordination of all inbound functions i.e. receiving, putaway
- Develop
continuous improvement initiatives for efficient inbound tasks by
identifying, implementing and managing optimal processes and procedures,
to minimise costs and maximize output according to changing needs - Manage and resolve any operational issues in regards to receiving and allocation of inventory to their respective locations
- The
flow of inbound inventory is efficiently planned through timely
communication with upstream stakeholders so that supplier deliveries are
scheduled to maximize the capacity of planned resources – pallet
spaces, forklifts, etc - The inventory Management System is
updated accurately and timely to meet all sales/volume goals and improve
customer experience and satisfaction - Tag team with upstream
stakeholders and external customers to resolve complaints arising from
attempted pickup reason codes related to inbound tasks and processes in a
timely manner and address exception trends - The inventory is
correctly processed and received in the IMS (taking into account the
unit of measure and quantities consistent with the purchase and delivery
order) and positioned in its correct location - Supplier returns
are made according to SOP, and all tasks are handled according to WI.
For exceptions, the correct call is made to mitigate risk to the
business while initiating a change log to update SOP and WI for the
exception - Management reporting in terms of operational performance, productivity, stock control and budgets
- Provide closed-loop feedback and action items for continuous improvement projects/initiatives within the established timeframe.
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Qualifications:
- Strong communications skills
- Ability to motivate and inspire others a must
- Ability to lead, coach and train employees
- Exceptional organisational and analytical skills
- Ability to work independently and handle multiple projects
- Goal-oriented, assertive and a practical problem solver
- Relevant
tertiary education i.e. HND or B.Sc in Supply Chain, Logistics,
Procurement, Business Development, Statistics or Engineering - 2+
years’ experience in directly and indirectly managing people to deliver
continuous improvement. Preferred e -commerce / ERP systems experience - You
have in-depth knowledge of last mile logistics (fulfillment centre best
practises and processes – prior experience working with Manhattan or
Pulpo or equivalent highly desirable).
MODE OF APPLICATION:
