Africa Regional Deployment Unit (ARDU) Supervisor at Resettlement Support Center (CWS RSC Africa)

Africa Regional Deployment Unit (ARDU) Supervisor
Position Title: Africa Regional Deployment Unit (ARDU) Supervisor
Reports To: ARDU Manager
Division : Immigration & Refugee Program+ (IRP+)
Department: Programs, Africa Regional Deployment Unit (ARDU)
Job Location: Kasulu, Tanzania
Grade Level: Grade 7, Manager, National
Introduction:
Church
World Service (CWS) is a not-for-profit, faith-based organization
transforming communities around the globe through just and sustainable
solutions to hunger, poverty, displacement and disaster. CWS does not
discriminate on the basis of race, color, religion, sex, national
origin, gender identity, genetic information, age, disability or veteran
status in employment or in the provision of services.
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Primary Purpose:
This
is a full time position that is responsible for the supervision of all
ARDU staff assigned to them and for the planning and implementation of
deployments in their purview. This includes coordination with CWS RSC
Africa Programs and Administration divisions and UNHCR.

Supervision:
This position primarily supervises the Resettlement Assistant,
Resettlement Expert (Level I and II) and Best Interests Determination
(BID) Specialist positions.

Essential Duties:
Compliance:
The Supervisor will:

• Ensure all functions within ARDU strictly adhere to the DOS/BPRM, CWS RSC Africa and UNHCR policies, guidelines and procedures.
• Ensure the development, implementation, dissemination and monitoring of ARDU standard operating procedures (SOPs).
• Conduct
  job function observations of ARDU staff to ensure compliance is met and
  identify any areas of improvement or training needs. This will include
  travel to UNHCR field offices, often on short notice, as needed.
• Travel to deployment locations to monitor deployments, conduct performance evaluations and meet with partners.
• Maintain a thorough working knowledge of the USRAP and refugee situations throughout Sub-Saharan Africa.
• Complete
  RRF review for UNHCR country and regional offices as needed and ensure
  compliance and adherence to UNHCR policies and guidelines are met.

Data Management and Analysis
The Supervisor will:

• Oversee the finalization of Terms of Reference (TORs) for deployees in coordination with the ARDU Manager or Program Manager.
• Ensure
  staff are prepared for deployments while ensuring all deployment
  security and logistical aspects have been addressed and arranged.
• Act as the point person for staff inquiries relating to deployment TORs and logistics.
• Prepare
  reports for ARDU Management and/or the Program Manager, both
  quantitative and qualitative, on deployees’ output and if applicable in
  the location, keep the program manager informed.
• Develop reports and quality control checks that ensure accuracy and efficiency as well as their use.
• Establish effective communication systems regarding data and ensures reports are accurate and efficient.
• Assist with annual plan and strategic planning goals as communicated by the ARDU Coordinator and/or Program Manager.

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Representation:
The Supervisor will:

• Develop and maintain effective relationships with UNHCR.
• Ensure partner communication from the department is professional, timely and proactive.
• Represent organizational policies and culture to staff.
• Ensure the workforce is professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues.

Performance Management:
The Supervisor will:

• Provide
  direct supervision and leadership to ARDU staff, including yearly
  performance evaluations, developing job descriptions, participating in
  hiring and coordinating leave.
• Coordinate on-boarding of new
  staff and facilitate trainings, both in the office and while in the
  field. This may include deployments to UNHCR offices to train new
  deployees.
• Organize quarterly trainings for ARDU staff.
• Develop in-house training materials to enhance compliance and ensure existing training materials are kept up to date.
• Ensure coaching, mentoring, feedback and corrective action plans are being carried out where needed.
• Establish performance expectations with staff under their supervision.
• Monitor staff time and attendance.

Staff Care:
The Supervisor will:

• Monitor and ensure a safe, healthy and professional work environment.
• Ensure direct reports access and use their benefits appropriately, including leave.
• Actively support staff by promoting safe space, open-door and the escalation policy.
• Establish and communicate clear expectations to staff to foster a predictable and consistent work environment.
• Ensure
  staff are safe in the field by coordinating with the RSC Logistics and
  Staff Security teamse and disseminating information related to safety to
  staff in the field.

Program Administration:
The Supervisor will:

• Monitor and ensure the implementation of the Memorandum of Understanding (MOU) between UNHCR and CWS RSC Africa.
• Handle any other duties as assigned by the ARDU Manager, the Program Manager and/or CWS management at large.

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Qualifications:
Experience:

• Six (6) year’s work experience required.
• One year of supervisory experience preferred.
• Familiarity with the UN Convention and Protocols relating to the status of refugees required.
• Previous
  experience in training and capacity building of staff required.Previous
  experience working with international organizations such as UNHCR
  required.Previous experience with a resettlement deployment scheme
  preferred.
• Previous reporting and monitoring and evaluation experience preferred.

Skills:

• Demonstrated thorough knowledge of the UNHCR/U.S. Refugee Admissions Program.
• Demonstrated
  knowledge of International Refugee Law required.Excellent interviewing
  and counselling skills.Excellent drafting, writing and analytical
  skills.
• Excellent spoken and written English; secondary language
  skills such as French, Arabic and other African regional languages
  (other than Kiswahili) is preferred.Previous assessment/monitoring and
  evaluations skills preferred.
• Strong interpersonal and diplomacy skills.Excellent organizational and time management skills.
• Excellent computer skills, in particular Microsoft Office.
• Knowledge of Sub-Saharan Africa refugee situations required.

Education:

• Bachelor’s
  degree in a related field of study, or four (4) years of related work
  experience in lieu of a Bachelor’s degree is required.
• Master’s
  degree in a related field of study (including international affairs,
  refugee law, human rights or social work) is preferred.

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Abilities:
The ARDU Supervisor must have the ability to:

• Represent
  CWS RSC Africa with partners; Travel throughout sub-Saharan Africa on
  short notice and sometimes under difficult conditions;Communicate
  effectively both verbally and in writing;
• Follow instructions with a positive and receptive attitude;
• Deal
  effectively and courteously with a large number of associates, outside
  agencies, refugees and members of the general public;
• Conduct oneself in a professional and courteous manner to represent the best interests of CWS RSC Africa;
• Maintain a high performance standard with meticulous attention to detail;
• Carry out all of the duties of the position efficiently and effectively with minimal supervision;
• Work independently and contribute to overall operations of CWS RSC Africa;
• Take initiative in the development and completion of projects within the specified timeframe;
• Maintain strict confidentiality with CWS RSC Africa administrative and operational information;
• Manage a large and diverse workload under pressure with competing priorities;
• Work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• Lead others and address issues as they arise;
• Effectively manage CWS RSC Africa’s resources;
• Actively participate in the successful implementation of the U.S. Refugee Admissions Program.

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Important Requirements:
Have strong English communication skills, both written and oral;Work in a multi-cultural environment;
Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements:

• COVID-19 vaccination is strongly recommended for all successful candidates.
• This position is based in Kasulu, Tanzania
• This position requires use of laptops at all time, therefore competence in Microsoft Office packages is required.
• This
  position may require travel throughout sub-Saharan Africa on short
  notice and under sometimes difficult conditions to meet demands of a
  dynamic operational program.
• The candidate should be of good
  health, willing and able to travel extensively in often difficult
  conditions, and have a high degree of flexibility. Must obtain a
  Certificate of Good Health from a recognized hospital before the start
  of deployment to UNHCR and have proof of Yellow Fever vaccination before
  traveling for RSC Africa.
• Background check which includes references and an educational and criminal check is required before the start of employment.
• A
  valid passport and the ability to maintain a valid passport throughout
  the entire appointment is required, which includes having enough
  passport pages for travel.
• Physical: This position requires
  bending, squatting, crawling, climbing, kneeling, sitting, standing,
  walking, pushing/pulling, handling objects (manual dexterity), reaching
  above shoulder level, using fine finger movements and lifting/carrying
  heavy loads.
• Environmental: Incumbents in this position will be
  exposed to excessive noise, marked changes in temperature and/or
  humidity, dust and infectious diseases, harsh weather climates, long
  work hours, bumpy roads, extended travel, excessive sun exposure, and
  non-ventilated spaces.
• This is a full-time position.
• All
  employees should be prepared to work from the CWS office within their
  location of hire. Remote work arrangements may vary depending on
  location and the governing rulings regarding the COVID-19 pandemic.

MODE OF APPLICATION