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Protection Assistant at Danish Refugee Council (DRC) Tanzania

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Tanzania Jobs Portal - Career
Danish Refugee Council

Jobs in Tanzania 2022: New Job Vacancies at Danish Refugee Council (DRC), 2022

💥 Protection Assistant [community-based]
Workplace Kibondo/Kasulu
Contract Type National contract
Job title: Protection Assistant [community-based]
Employment Band: I
Reporting to: Protection Manager
Technical line manager: Protection Team leader
Direct reports: Protection Officer
Unit/department: Protection
Location: Nduta/Nyarugusu camp

Overall purpose of the role:
The protection assistant [community-based] is responsible for the
implementation of activities under one or more of the following sectors:
community mobilization, support to leadership structures, community
engagement, information management, help desk/mobile help desk.

• set up the leadership structure at
three levels (nyumbakumi, village leaders, zone leaders), follow up
regularly on the performance of community leaders, and conduct regular
meetings with Community Leaders at all levels.
• Support the leadership development by identifying needs, and gaps, and suggesting the best ways to address them.
• Conduct election and re-election of community leaders and provide
orientation and training on the Code of Conduct and PSEA to newly
elected leaders.
• Conduct regular monitoring visits to the
zones, villages, and Nyumbakumi and oversee all activities done,
providing support where necessary and possible.
• Hold regular
meetings with leadership representatives and the community itself to
gather feedback and the challenges they face.
• Prepare and lead
the community leaders with partner meetings and make sure that the
minutes and feedback are shared on time.
• Organize weekly
Information dissemination campaigns to improve the communication between
agencies and refugees in the camp, in particular: collect information
from different agencies, prepare messages to be shared and monitor the
information team of incentive workers to ensure that the information is
disseminated efficiently and effectively across the camp.
• Assist in organizing different community engagement activities i.e. town hall meetings, FGD, etc.
• Collect and analyze the feedback of the refugees regarding
humanitarian assistance, share reports/referrals to specific agencies
and follow up on agencies’ responses and actions to ensure the feedback
loop is closed.
• Work closely with partner agencies through
coordination on the information/feedback needs to and from the refugee
• Set up the committees, make regular follow up, and
organize different activities (site maintenance, men, women, and market
• Monitor the attendance of the committee members in
different activities/meetings and report immediately any gaps due to
voluntary repatriation, shifting to other zones in the camp, etc., and
organize re-election as needed.
• Support the committees to
conduct regular “giving back to the community” sessions,
awareness-raising sessions e.g. “violence-free homes”, and meetings in
the community.
• Hold regular meetings with the committee members
and committee representatives regarding their activities to gather
feedback and challenges they face; identify capacity development needs
for the committees and liaise with other DRC departments/partners to
organize training.
• Receive individual concerns/complaints at
the help desk (mobile or fixed) and take proper actions including verbal
advice, writing referrals, and provision of accurate information.

Report immediately to Protection Manager any sensitive complaint
received through the different channels of the feedback mechanism

Follow the referral pathways between DRC and other humanitarian
actors and make a follow-up on the issues raised to ensure feedback is
provided on time.
• Maintain confidentiality and seek refugees’ consent before making referrals to other organizations
• Ensure proper recording of complaints received and actions taken
and provide timely and accurate data and information to the information
management officer.
• Ensure all groups in the community
including PSN, women at risk, and other vulnerable groups have safe and
dignified access to the community-based feedback mechanism

Manage the incentive workers team, manage their attendance, and report
any issues of concern to the Protection Team Leader [community-based]
• Ensure accurate documentation of activities and keep all documents
in order and safely (e.g. distribution lists, attendance lists, etc.)
• Keep an updated database of names and addresses of all community leaders/members of committees
• Ensure that all groups in the community have an access to COVID-19
and Ebola Viral Disease information and hygiene promotion through
different channels of information dissemination.
• Track rumors
and misinformation on COVID-19 and Ebola Viral Disease and its vaccines
and participate in the development of key messages to address the
rumors’ in collaboration with relevant stakeholders.
• Conduct
one-to-one and small group sessions with members of the community to
remind them of COVID-19 and Ebola Viral Disease prevention measures and
the importance of vaccination as a long-term recommended solution.

Ensure key groups such as mobilizers, ToTs, influencers, etc are
capacitated on COVID-19, its vaccination, and Ebola Viral Disease and
make close follow-ups to ensure their knowledge and acquired skills are
escalated to other members of the community.
• Ensure that sets
of generic COVID-19 and Ebola Viral Disease messages including those
communicating on vaccination and messages tailored to specific community
groups are printed and shared with the community for further reference.
• Support women’s committee activities and ensure that they use
their corresponding podia to communicate COVID-19 information.
• Ensure coordination and work relations with other RCCE implementing partners.
• Ensure the health front liners, community key mobilizers,
influencers, and incentive workers are capacitated on Ebola Viral
• Support the formulation of the committee for rumor tracking, misinformation, and information on the Ebola Viral Disease
• Ensure that the peaceful coexistence committee is set up and functioning well.
• Prepare work plans and reports (weekly/monthly) on the activities
and submit them timely to Protection Team Leader [community-based]
• Ensure full cooperation with other protection assistants and act on their behalf during their absence
• Any other activities assigned by the Protection Team Leader [community-based]
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Experience and technical competencies:
• 1-year work experience in a related field
• Previous experience working with refugees – preferable
• Previous experience working in international organizations – preferable.

• Diploma or Bachelor’s degree in Community Development, Social
work, psychology, political science, development, law, or other related

•Ability to communicate in English and Swahili, and knowledge of Kiha/Kirundi will be an added advantage.

Read Also:


Key stakeholders: (internal and external)
• Other DRC departments and managers in particular protection, Camp management, GFD, supply chain
• UNHCR, in particular, CBP UNIT
• MoHA
• Other INGOs
• refugee representatives
• Police

Core competencies
Basic Advanced Expert
Striving for excellence ☒ ☐ ☐
Collaborating ☐ ☒ ☐
Taking the lead ☐ ☒ ☐
Communicating ☐ ☒ ☐
Demonstrating integrity ☐ ☒ ☐
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•Basic: I master the essentials, but may at times need help from others
•Advanced: I can work independently at full professional level.
•Expert: I am the go-to person when others need help.

DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development


Providing equal opportunities
are committed to creating an inclusive and positive work environment
based on mutual respect for all employees. All applicants are considered
for employment without attention to race, age, ability, ethnicity,
nationality, religion, gender identity, sexual orientation, marital
status, or any other factor. At DRC we celebrate diversity and
appreciate our employees for the people they are and their unique
skills, backgrounds, and perspectives. We encourage all interested
candidates to apply.

Promoting high standards

capacity to ensure the protection of and assistance to refugees, IDP’s
and other persons of concern depends on the ability of our staff to
uphold and promote the highest standards of ethical and professional
conduct in relation DRC’s values and Code of Conduct, including
safeguarding against sexual exploitation, abuse and harassment. DRC
conducts thorough and comprehensive background checks as part of the
recruitment process.
Deadline: 23rd October, 2022.


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