Head; ICT Services Management at NMB Bank Plc Tanzania

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Tanzania Jobs Portal - Career
NMB Bank Plc
Jobs in Tanzania 2022: New Job Vacancies at NMB Bank Plc 2022

Head; ICT Services Management (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
To act as a single point of contact for all customers’
(internal/external) calls related to incident reporting or service
request and be responsible for managing a service delivery/service
management team of 1st/2nd line support analysts providing systems
support for desktop, infrastructure, applications, etc. in line with
ITIL framework.  
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Main Responsibilities:

  • Design and develop an enhanced reporting structure which ensures the
    early identification of product faults and ensures minimum risk to the
    business.
  • Conduct resource and task management to ensure guaranteed cover to the business.
  • Implement methodologies to improve first call resolution.
  • Analyse
    and report Service management activity and make recommendations for
    increased organisational efficiency and effectiveness
  • Manage
    Core banking application, Network operations centre(NOC), Service desk,
    Branch technology and Product Lifecycle management units, ensuring
    timely TAT in products and service delivery.
  • Manage and control
    the service delivery function ensuring that agreed targets and service
    levels are met and appropriate qualitative standards achieved.
  • Work
    with vendors, technology, marketing, business and customer experience
    partners to ensure successful delivery of digital products and services.
  • Drive
    the Service Improvement (within the ITIL framework), manage
    relationships with key stakeholders in the services supply chain and
    lead a team of strong technical staff to ensure the complex IT estate is
    functioning as expected.
  • Responsible to ensure that IT
    applications, systems, processes and personnel are developed,
    implemented and operated in compliance with regulatory standards.
  • Ensure the development of a high-performance team

Recommended:
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Knowledge and Skills:

  • Extensive knowledge of the full spectrum of commercially available computing platforms, software, and software solutions.
  • In-depth understanding of business and how to improve its processes by applying technology
  • Ability to work in a fast-paced environment.
  • Ability to develop and grow people in a stimulating and motivating environment.
  • Ability to present technical data in a comprehensive, yet clear manner.
  • Externally
    focused, committed, able to communicate well, innovative,
    team-oriented, and able to balance critical thinking with execution.
  • Ability to quickly understand new technologies’ benefits and how these may impact current business practices.
  • Demonstrable
    honesty, integrity, and credibility; ability to engender the trust and
    confidence of internal constituency and external partners
Read Also:

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Qualifications and Experience:

  • Degree in Information Systems/Accounting & Finance /Banking, Computer engineering, Business Administration or equivalent.
  • Banking and advanced ITIL certifications will be an added advantage
  • 10
    years’ experience in ICT service delivery management in
    banking/financial industry, preferably with exposure to core banking
    system and branch support/operations.

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NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Job opening date : 04-Oct-2022
Job closing date : 18-Oct-2022


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